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Internet Explorer freezes for several minutes and loads websites slowly in Windows 7 or Windows Server 2008 R2

View products that this article applies to.

Symptoms

Consider the following scenario:

  • You have a computer that is running Windows 7 Service Pack 1 (SP1) or Windows Server 2008 R2 SP1.
  • You set the User Account Control (UAC) settings to Default - Notify me only when programs try to make changes to my computer.
  • You configure a Folder Redirection policy by using Group Policy Object (GPO).
  • You encrypt the offline files cache by using Encrypted File Systems (EFS) encryption in GPO.
  • You enable protected mode in Internet Explorer. In this situation, Internet Explorer runs at a low integrity level.
  • You try to visit a website.
In this scenario, Internet Explorer freezes for several minutes, and the webpage loads eventually.

Note You can see an "Access Denied" error message in the following examples if you run the Process Monitor tool during the page loading.

  • The screen shot of the "Access Denied" error message for the iexplore.exe process in client-side caching (CSC) is listed in the following example:
    The screen shot for the
  • The screen shot of the "Access Denied" error message for the lsass.exe process in the EFS registry is listed in the following example:
    The screen shot for the


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Workaround

To work around this issue, add the problematic sites to the trusted sites in Internet Explorer.

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How to obtain this hotfix

To resolve this issue, we have released hotfixes for Windows 7 or Windows Server 2008 R2 SP1.

Before you install this hotfix, check the prerequisite of the hotfix.

Hotfix for Windows 7 or Windows Server 2008 R2

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix Download Available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix Download Available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must first install SP1 in Windows 7 or Windows 2008 R2. For more information about how to obtain a Windows 7 or Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base:

976932 Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

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More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates.
File information
The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows 7 and Windows Server 2008 R2 file information and notes

Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, milestone (RTM,SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:

    VersionProductMilestoneService branch
    6.1.760 1.22xxxWindows 7 and Windows Server 2008 R2SP1LDR
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information" section. MUM, MANIFEST, and the associated security catalog (.cat) files, are very important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 7
File nameFile versionFile sizeDateTimePlatform
Efscore.dll6.1.7601.22750206,84816-Jul-201402:56x86
Efslsaext.dll6.1.7601.2275040,44816-Jul-201402:56x86
Efssvc.dll6.1.7601.2275026,62416-Jul-201402:56x86
For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
File nameFile versionFile sizeDateTimePlatform
Efscore.dll6.1.7601.22750307,20016-Jul-201403:23x64
Efslsaext.dll6.1.7601.2275056,83216-Jul-201403:23x64
Efssvc.dll6.1.7601.2275037,37616-Jul-201403:23x64
Efscore.dll6.1.7601.22750206,84816-Jul-201402:56x86
For all supported IA-64-based versions of Windows Server 2008 R2
File nameFile versionFile sizeDateTimePlatform
Efscore.dll6.1.7601.22750585,72816-Jul-201402:34IA-64
Efslsaext.dll6.1.7601.22750115,71216-Jul-201402:34IA-64
Efssvc.dll6.1.7601.2275078,84816-Jul-201402:34IA-64
Efscore.dll6.1.7601.22750206,84816-Jul-201402:56x86

Additional file information

Additional file information for Windows 7 and for Windows Server 2008 R2
Additional files for all supported x86-based versions of Windows 7
File propertyValue
File nameX86_2373f695d6d380d4fd2d5e09a1baf79e_31bf3856ad364e35_6.1.7601.22750_none_de3eeaa67bed24b5.manifest
File versionNot applicable
File size699
Date (UTC)16-Jul-2014
Time (UTC)17:54
PlatformNot applicable
File nameX86_a31b6d746d358e561c8d33ec9af642bb_31bf3856ad364e35_6.1.7601.22750_none_8c2a4ce369546c54.manifest
File versionNot applicable
File size705
Date (UTC)16-Jul-2014
Time (UTC)17:54
PlatformNot applicable
File nameX86_c4ff82daba69937e38d2bcad96682949_31bf3856ad364e35_6.1.7601.22750_none_97e6b0e091b7ff7a.manifest
File versionNot applicable
File size704
Date (UTC)16-Jul-2014
Time (UTC)17:54
PlatformNot applicable
File nameX86_microsoft-windows-efs-core-library_31bf3856ad364e35_6.1.7601.22750_none_590394820f0e68e5.manifest
File versionNot applicable
File size2,689
Date (UTC)16-Jul-2014
Time (UTC)03:15
PlatformNot applicable
File nameX86_microsoft-windows-efs-lsa-extension_31bf3856ad364e35_6.1.7601.22750_none_cb9c15472c7af82c.manifest
File versionNot applicable
File size2,372
Date (UTC)16-Jul-2014
Time (UTC)03:16
PlatformNot applicable
File nameX86_microsoft-windows-efs-service_31bf3856ad364e35_6.1.7601.22750_none_58a675039c403121.manifest
File versionNot applicable
File size3,835
Date (UTC)16-Jul-2014
Time (UTC)03:20
PlatformNot applicable
Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
File propertyValue
File nameAmd64_1e3d224c8a09b4982f83126faa00f972_31bf3856ad364e35_6.1.7601.22750_none_41f36333e107f0ef.manifest
File versionNot applicable
File size703
Date (UTC)16-Jul-2014
Time (UTC)17:54
PlatformNot applicable
File nameAmd64_2a7d42bcd3c060f0f9c4c0001d0c79c9_31bf3856ad364e35_6.1.7601.22750_none_18922b7646478264.manifest
File versionNot applicable
File size1,056
Date (UTC)16-Jul-2014
Time (UTC)17:54
PlatformNot applicable
File nameAmd64_a9041bb90dd6279fc402c580d9393179_31bf3856ad364e35_6.1.7601.22750_none_46a49ce1062f450a.manifest
File versionNot applicable
File size708
Date (UTC)16-Jul-2014
Time (UTC)17:54
PlatformNot applicable
File nameAmd64_c4ff82daba69937e38d2bcad96682949_31bf3856ad364e35_6.1.7601.22750_none_f4054c644a1570b0.manifest
File versionNot applicable
File size706
Date (UTC)16-Jul-2014
Time (UTC)17:54
PlatformNot applicable
File nameAmd64_e664c7f4f657fc5eac0f61406f787fe1_31bf3856ad364e35_6.1.7601.22750_none_9c366412f9ce3cdd.manifest
File versionNot applicable
File size709
Date (UTC)16-Jul-2014
Time (UTC)17:54
PlatformNot applicable
File nameAmd64_microsoft-windows-efs-core-library_31bf3856ad364e35_6.1.7601.22750_none_b5223005c76bda1b.manifest
File versionNot applicable
File size2,693
Date (UTC)16-Jul-2014
Time (UTC)03:44
PlatformNot applicable
File nameAmd64_microsoft-windows-efs-lsa-extension_31bf3856ad364e35_6.1.7601.22750_none_27bab0cae4d86962.manifest
File versionNot applicable
File size2,374
Date (UTC)16-Jul-2014
Time (UTC)03:44
PlatformNot applicable
File nameAmd64_microsoft-windows-efs-service_31bf3856ad364e35_6.1.7601.22750_none_b4c51087549da257.manifest
File versionNot applicable
File size3,839
Date (UTC)16-Jul-2014
Time (UTC)03:49
PlatformNot applicable
File nameX86_microsoft-windows-efs-core-library_31bf3856ad364e35_6.1.7601.22750_none_590394820f0e68e5.manifest
File versionNot applicable
File size2,689
Date (UTC)16-Jul-2014
Time (UTC)03:15
PlatformNot applicable
Additional files for all supported IA-64-based versions of Windows Server 2008 R2
File propertyValue
File nameIa64_53eaece65f8982a6218233130463288d_31bf3856ad364e35_6.1.7601.22750_none_6fab4b55d646c2d8.manifest
File versionNot applicable
File size701
Date (UTC)16-Jul-2014
Time (UTC)17:54
PlatformNot applicable
File nameIa64_610714cfdfe7f1ff87bf5d1798e823a3_31bf3856ad364e35_6.1.7601.22750_none_973e7362fba660ca.manifest
File versionNot applicable
File size707
Date (UTC)16-Jul-2014
Time (UTC)17:54
PlatformNot applicable
File nameIa64_aae0fc9716fc48b42fa3ddbed8763ad0_31bf3856ad364e35_6.1.7601.22750_none_5f5ca75addf6804c.manifest
File versionNot applicable
File size1,054
Date (UTC)16-Jul-2014
Time (UTC)17:54
PlatformNot applicable
File nameIa64_microsoft-windows-efs-core-library_31bf3856ad364e35_6.1.7601.22750_none_590538780f0c71e1.manifest
File versionNot applicable
File size2,691
Date (UTC)16-Jul-2014
Time (UTC)03:14
PlatformNot applicable
File nameIa64_microsoft-windows-efs-lsa-extension_31bf3856ad364e35_6.1.7601.22750_none_cb9db93d2c790128.manifest
File versionNot applicable
File size2,373
Date (UTC)16-Jul-2014
Time (UTC)03:14
PlatformNot applicable
File nameIa64_microsoft-windows-efs-service_31bf3856ad364e35_6.1.7601.22750_none_58a818f99c3e3a1d.manifest
File versionNot applicable
File size3,837
Date (UTC)16-Jul-2014
Time (UTC)03:17
PlatformNot applicable
File nameX86_microsoft-windows-efs-core-library_31bf3856ad364e35_6.1.7601.22750_none_590394820f0e68e5.manifest
File versionNot applicable
File size2,689
Date (UTC)16-Jul-2014
Time (UTC)03:15
PlatformNot applicable

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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Keywords: kb, kbautohotfix, kbqfe, kbhotfixserver, kbfix, kbsurveynew, kbexpertiseadvanced

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Article Info
Article ID : 2981841
Revision : 1
Created on : 1/7/2017
Published on : 9/9/2014
Exists online : False
Views : 189