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Lync 2013 does not display telephone number of an Outlook 2010 contact in the contact card


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Symptoms

This issue occurs in the following scenario:
  • You add a contact who has one or more telephone numbers and email addresses in Microsoft Outlook 2010.
  • You install a March 2014 update for Microsoft Lync 2013 or Microsoft Office 2013 Service Pack 1 (SP1).
  • You search the contact in Lync 2013.
  • You open the contact card of the contact in Lync 2013.

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Resolution

To resolve this issue, install the following update:
2881070 August 2014 update for Lync 2013 (KB2881070)

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More Information

For more information about the March 2014 update for Lync 2013, click the following article number to view the article in the Microsoft Knowledge Base:
2863908 Description of the Lync 2013 update 2863908: March, 2014
For more information about Office 2013 Service Pack 1 (SP1), click the following article number to view the article in the Microsoft Knowledge Base:
2817430 Description of Microsoft Office 2013 Service Pack 1 (SP1)

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Keywords: kbfix, kbqfe, kbsurveynew, kbexpertisebeginner, kb

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Article Info
Article ID : 2981751
Revision : 1
Created on : 1/7/2017
Published on : 8/22/2014
Exists online : False
Views : 230