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Lync 2013 dials the number that calls are forwarded to instead of the last dialed number


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Symptoms

Consider the following scenario:
  • A user (user A) configures Microsoft Lync 2013 to forward unanswered calls to another user (user B). For more information about how to do this, go to More information.
  • A user (user C) makes a call to user A in Lync 2013. Then, the call is forwarded to user B.
  • User C redials the last dialed number in Lync 2013.
In this scenario, Lync 2013 dials to user B incorrectly.

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Cause

This issue occurs because Lync 2013 does not check whether a call is forwarded before it updates the lastDialedNumber setting. Therefore, Lync 2013 considers the number that calls are forwarded to the last dialed number incorrectly.

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Resolution

To resolve this issue, install the following update:
2881070 August 2014 update for Lync 2013 (KB2881070)


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More Information

To forward unanswered calls to another user (user B), follow these steps:
  1. Open the Lync – Option window in Lync 2013. Then, click the Call Forwarding tab.
  2. Select the Turn off call forwarding option.
  3. In the Your current call forwarding settings area, click the link of Unanswered call will go to.
  4. Select Voicemail in 20 seconds. Then, select Select this settings.
  5. Click the Send unanswered calls to the following menu.
  6. Select New number or contact. Then, select user B.
  7. Save the settings.

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Keywords: kbqfe, kbfix, kbsurveynew, kbexpertisebeginner, kb

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Article Info
Article ID : 2981748
Revision : 1
Created on : 1/7/2017
Published on : 8/12/2014
Exists online : False
Views : 241