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Desktop isn't shown correctly when network icon in notification area is changed repeatedly in 64-bit version of Windows

View products that this article applies to.

Symptoms

Consider the following scenario:
  • You have a computer that is running a 64-bit version of Windows 8.1, Windows Server 2012 R2, Windows 8, Windows Server 2012, or Windows Embedded 8 Standard. 
  • The network connection is disconnected and connected repeatedly. Therefore, the network icon in the notification area is changed repeatedly.
In this scenario, the desktop is not shown correctly. Additionally, you notice the GDI objects in the Explorer.exe process increase significantly by using Task Manager.

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How to obtain this update or hotfix

To resolve this issue, we have released an update rollup for Windows 8.1 and Windows Server 2012 R2. We also have released a hotfix and an update rollup for Windows 8, Windows Server 2012, and Windows Embedded 8 Standard. 

The update rollup fixes many other issues in addition to the issue that the hotfix fixes. We recommend that you use the update rollup. The update rollup is larger than the hotfix. Therefore, the update rollup takes longer to download.

Update for Windows 8.1 and Windows Server 2012 R2

The following update rollup is available:
Get update rollup 2975719

Update for Windows 8, Windows Server 2012, and Windows Embedded 8 Standard

The following update rollup is available:
Get update rollup 2984005

Hotfix for Windows 8, Windows Server 2012, and Windows Embedded 8 Standard

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix Download Available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, go to the following Microsoft website:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix Download Available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Hotfix detail information

Prerequisites
There are no prerequisites for installing this hotfix.
Registry information
To use the hotfix in this package, you do not have to make any changes to the registry.
Restart requirement
You may have to restart the computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace a previously released hotfix.

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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More Information

File information
The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows 8 and Windows Server 2012 file information notes

Important Windows 8 hotfixes and Windows Server 2012 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 8/Windows Server 2012" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:

    VersionProductMilestoneService branch
    6.2.920 0.17 xxxWindows 8 and Windows Server 2012RTMGDR
    6.2.920 0.21 xxxWindows 8 and Windows Server 2012RTMLDR
  • GDR service branches contain only those fixes that are widely released to address widespread, critical issues. LDR service branches contain hotfixes in addition to widely released fixes.

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows 8 and Windows Server 2012" section. MUM, MANIFEST, and the associated security catalog (.cat) files, are very important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 8
File nameFile versionFile sizeDateTimePlatform
User32.dll6.2.9200.170441,168,89628-Jun-201407:02x86
User32.dll6.2.9200.211611,171,96828-Jun-201406:38x86
For all supported x64-based versions of Windows 8 and of Windows Server 2012
File nameFile versionFile sizeDateTimePlatform
User32.dll6.2.9200.170441,341,95228-Jun-201406:57x64
User32.dll6.2.9200.211611,341,95228-Jun-201406:34x64
User32.dll6.2.9200.170441,126,40028-Jun-201402:23x86
User32.dll6.2.9200.211611,126,91228-Jun-201402:21x86

Additional file information

Additional file information for Windows 8 and Windows Server 2012
Additional files for all supported x86-based versions of Windows 8
File propertyValue
File nameX86_9f7a8016d8051dff8f7a901e8282aa8b_31bf3856ad364e35_6.2.9200.21161_none_20b5c2cc8abbcc04.manifest
File versionNot applicable
File size694
Date (UTC)30-Jun-2014
Time (UTC)21:23
PlatformNot applicable
File nameX86_e60616a089d4347dd27c9be50f0fa274_31bf3856ad364e35_6.2.9200.17044_none_e6e0823b52ec86ef.manifest
File versionNot applicable
File size694
Date (UTC)30-Jun-2014
Time (UTC)21:23
PlatformNot applicable
File nameX86_microsoft-windows-user32_31bf3856ad364e35_6.2.9200.17044_none_ca0e9b583ea2f65b.manifest
File versionNot applicable
File size8,087
Date (UTC)28-Jun-2014
Time (UTC)07:45
PlatformNot applicable
File nameX86_microsoft-windows-user32_31bf3856ad364e35_6.2.9200.21161_none_ca7f976d57d38202.manifest
File versionNot applicable
File size8,087
Date (UTC)28-Jun-2014
Time (UTC)07:08
PlatformNot applicable
Additional files for all supported x64-based versions of Windows 8 and of Windows Server 2012
File propertyValue
File nameAmd64_6eb909acd0e03b22dd800aa616d58fa9_31bf3856ad364e35_6.2.9200.17044_none_5d20f9c46a283455.manifest
File versionNot applicable
File size698
Date (UTC)30-Jun-2014
Time (UTC)21:30
PlatformNot applicable
File nameAmd64_73e5936b4a74f8c5fa1bf1c89b3b3d61_31bf3856ad364e35_6.2.9200.17044_none_ade6bc9d6d0f8526.manifest
File versionNot applicable
File size1,038
Date (UTC)30-Jun-2014
Time (UTC)21:30
PlatformNot applicable
File nameAmd64_c2205e563dd960899f03e9b3f2569cbf_31bf3856ad364e35_6.2.9200.21161_none_638cb5fdcc0809b0.manifest
File versionNot applicable
File size698
Date (UTC)30-Jun-2014
Time (UTC)21:30
PlatformNot applicable
File nameAmd64_d2b1693c8dad8a612c89f3e7075392aa_31bf3856ad364e35_6.2.9200.21161_none_47b0772abfecedfd.manifest
File versionNot applicable
File size698
Date (UTC)30-Jun-2014
Time (UTC)21:30
PlatformNot applicable
File nameAmd64_e080d394413fbadfbd4d82df49a6e8cd_31bf3856ad364e35_6.2.9200.17044_none_d93c692b68261df6.manifest
File versionNot applicable
File size698
Date (UTC)30-Jun-2014
Time (UTC)21:30
PlatformNot applicable
File nameAmd64_e9f4fd7cd9f3045b47a50834ce72c72b_31bf3856ad364e35_6.2.9200.21161_none_634608887a0ac461.manifest
File versionNot applicable
File size1,038
Date (UTC)30-Jun-2014
Time (UTC)21:30
PlatformNot applicable
File nameAmd64_microsoft-windows-user32_31bf3856ad364e35_6.2.9200.17044_none_262d36dbf7006791.manifest
File versionNot applicable
File size8,091
Date (UTC)28-Jun-2014
Time (UTC)09:51
PlatformNot applicable
File nameAmd64_microsoft-windows-user32_31bf3856ad364e35_6.2.9200.21161_none_269e32f11030f338.manifest
File versionNot applicable
File size8,091
Date (UTC)28-Jun-2014
Time (UTC)09:25
PlatformNot applicable
File nameWow64_microsoft-windows-user32_31bf3856ad364e35_6.2.9200.17044_none_3081e12e2b61298c.manifest
File versionNot applicable
File size3,869
Date (UTC)28-Jun-2014
Time (UTC)07:41
PlatformNot applicable
File nameWow64_microsoft-windows-user32_31bf3856ad364e35_6.2.9200.21161_none_30f2dd434491b533.manifest
File versionNot applicable
File size3,869
Date (UTC)28-Jun-2014
Time (UTC)07:09
PlatformNot applicable
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

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Keywords: kb, kbqfe, kbfix, kbsurveynew, kbexpertiseadvanced, kbhotfixserver, kbautohotfix

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Article Info
Article ID : 2980345
Revision : 1
Created on : 1/7/2017
Published on : 9/9/2014
Exists online : False
Views : 361