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  2. Dwm.exe memory consumption increases until the 2-GB limit is reached and the system freezes

Dwm.exe memory consumption increases until the 2-GB limit is reached and the system freezes

View products that this article applies to.

Symptoms

When you run a Direct3D graphic tool, memory consumption by the Dwm.exe process may increase until the 2-gigabyte (GB) limit is reached. In this situation, the system may freeze. Additionally, you may experience screen corruption or slow screen updates.

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Resolution

Hotfix information

A supported hotfix is available from Microsoft Support. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, go to the following Microsoft website:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this update in Windows 8.1 or Windows Server 2012 R2, you must first have update 2919355 installed.

Restart requirement

You must restart the computer after you apply this hotfix. 

Hotfix replacement information

This hotfix does not replace any previously released hotfix.

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File information
The English (United States) version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows 8 and Windows Server 2012 file information and notes

Important Windows 8 and Windows Server 2012 hotfixes are included in the same packages. However, only "Windows 8" is listed on the Hotfix Request page. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 8" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, milestone (RTM,SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.

    VersionProductMilestoneService branch
    6.2.920 0.16 xxxWindows 8 and Windows Server 2012RTMGDR
    6.2.920 0.20 xxxWindows 8 and Windows Server 2012RTMLDR
    6.2.920 0.21 xxxWindows 8 and Windows Server 2012RTMLDR
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows 8 and Windows Server 2012" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 8
File nameFile versionFile sizeDateTimePlatform
Cdd.dll6.2.9200.16384166,40026-Jul-201203:30x86
Dxgkrnl.sys6.2.9200.211611,227,58428-Jun-201407:02x86
Dxgmms1.sys6.2.9200.21161259,90428-Jun-201407:02x86
Lddmcore.ptxmlNot Applicable1,15125-Jul-201220:32Not Applicable
For all supported x64-based versions of Windows 8 and Windows Server 2012
File nameFile versionFile sizeDateTimePlatform
Cdd.dll6.2.9200.20828199,68019-Sep-201307:44x64
Dxgkrnl.sys6.2.9200.211611,442,62428-Jun-201409:19x64
Dxgmms1.sys6.2.9200.21161304,44828-Jun-201409:19x64
Lddmcore.ptxmlNot Applicable1,15125-Jul-201220:29Not Applicable

Windows 8.1 and Windows Server 2012 R2 file information and notes

Important Windows 8.1 and Windows Server 2012 R2 hotfixes are included in the same packages. However, only "Windows 8.1" is listed on the Hotfix Request page. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 8.1" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, milestone (RTM,SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.

    VersionProductMilestoneService branch
    6.3.960 0.17 xxxWindows 8.1 and Windows Server 2012 R2RTMGDR
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows 8.1 and Windows Server 2012 R2" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 8.1
File nameFile versionFile sizeDateTimePlatform
Microsoft-windows-desktopwindowmanager-compositor.ptxmlNot Applicable4,06921-Aug-201323:39Not Applicable
D3d11.dll6.3.9600.170411,779,80006-Mar-201411:13x86
Lddmcore.ptxmlNot Applicable7,20806-Mar-201401:37Not Applicable
For all supported x64-based versions of Windows 8.1 and Windows Server 2012 R2
File nameFile versionFile sizeDateTimePlatform
Microsoft-windows-desktopwindowmanager-compositor.ptxmlNot Applicable4,06922-Aug-201306:44Not Applicable
Lddmcore.ptxmlNot Applicable7,20806-Mar-201401:36Not Applicable
Microsoft-windows-desktopwindowmanager-compositor.ptxmlNot Applicable4,06921-Aug-201323:39Not Applicable
D3d11.dll6.3.9600.170411,779,80006-Mar-201411:13x86
For all supported ARM-based versions of Windows 8.1
File nameFile versionFile sizeDateTimePlatform
Microsoft-windows-desktopwindowmanager-compositor.ptxmlNot Applicable4,06921-Aug-201323:33Not Applicable
D3d11.dll6.3.9600.170411,648,66406-Mar-201408:16Not Applicable
Lddmcore.ptxmlNot Applicable7,20806-Mar-201401:34Not Applicable

Additional file information for Windows 8 and for Windows Server 2012

Additional files for all supported x86-based versions of Windows 8
File nameX86_bb9b280b907a194efead470a58c629a1_31bf3856ad364e35_6.2.9200.21161_none_a800310f2a71ea35.manifest
File versionNot Applicable
File size696
Date (UTC)30-Jun-2014
Time (UTC)21:45
SHA-1 hashNot Applicable
MD5 hashNot Applicable
File nameX86_microsoft-windows-lddmcore_31bf3856ad364e35_6.2.9200.21161_none_a90fc3cace03c84c.manifest
File versionNot Applicable
File size283,125
Date (UTC)30-Jun-2014
Time (UTC)21:45
SHA-1 hashNot Applicable
MD5 hashNot Applicable
Additional files for all supported x64-based versions of Windows 8 and Windows Server 2012
File nameAmd64_92ba4731d76b635389dfe9ff8b8b39a5_31bf3856ad364e35_6.2.9200.21161_none_dd4c044a7214838d.manifest
File versionNot Applicable
File size700
Date (UTC)30-Jun-2014
Time (UTC)21:45
SHA-1 hashNot Applicable
MD5 hashNot Applicable
File nameAmd64_microsoft-windows-lddmcore_31bf3856ad364e35_6.2.9200.21161_none_052e5f4e86613982.manifest
File versionNot Applicable
File size283,129
Date (UTC)30-Jun-2014
Time (UTC)21:45
SHA-1 hashNot Applicable
MD5 hashNot Applicable

Additional file information for Windows 8.1 and for Windows Server 2012 R2

Additional files for all supported x86-based versions of Windows 8.1
File namePackage_1_for_kb2979265~31bf3856ad364e35~x86~~6.3.1.0.mum
File versionNot Applicable
File size1,812
Date (UTC)01-Jul-2014
Time (UTC)10:24
PlatformNot Applicable
File namePackage_2_for_kb2979265~31bf3856ad364e35~x86~~6.3.1.0.mum
File versionNot Applicable
File size2,019
Date (UTC)01-Jul-2014
Time (UTC)10:24
PlatformNot Applicable
File namePackage_3_for_kb2979265~31bf3856ad364e35~x86~~6.3.1.0.mum
File versionNot Applicable
File size2,505
Date (UTC)01-Jul-2014
Time (UTC)10:24
PlatformNot Applicable
File namePackage_for_kb2979265_rtm_gm~31bf3856ad364e35~x86~~6.3.1.0.mum
File versionNot Applicable
File size1,957
Date (UTC)01-Jul-2014
Time (UTC)10:24
PlatformNot Applicable
File namePackage_for_kb2979265_rtm~31bf3856ad364e35~x86~~6.3.1.0.mum
File versionNot Applicable
File size1,866
Date (UTC)01-Jul-2014
Time (UTC)10:24
PlatformNot Applicable
File nameX86_2c2d5732c4367d0b68c1191aeee9e9f0_31bf3856ad364e35_6.3.9600.17224_none_580e1ca9e440e080.manifest
File versionNot Applicable
File size1,050
Date (UTC)01-Jul-2014
Time (UTC)10:24
PlatformNot Applicable
File nameX86_5995e1141565c5273d3da0061a7daa54_31bf3856ad364e35_6.3.9600.17224_none_c0f3152f4b05354d.manifest
File versionNot Applicable
File size696
Date (UTC)01-Jul-2014
Time (UTC)10:24
PlatformNot Applicable
File nameX86_749876214b3ec8b446dc2d84d883eb02_31bf3856ad364e35_6.3.9600.17224_none_92037b527d4a44c3.manifest
File versionNot Applicable
File size1,753
Date (UTC)01-Jul-2014
Time (UTC)10:24
PlatformNot Applicable
File nameX86_microsoft-windows-d..wmanager-compositor_31bf3856ad364e35_6.3.9600.17224_none_9a62de585ac6f88f.manifest
File versionNot Applicable
File size155,729
Date (UTC)01-Jul-2014
Time (UTC)10:24
PlatformNot Applicable
File nameX86_microsoft-windows-directx-direct3d11_31bf3856ad364e35_6.3.9600.17224_none_8498da37e9152174.manifest
File versionNot Applicable
File size714,950
Date (UTC)01-Jul-2014
Time (UTC)10:24
PlatformNot Applicable
File nameX86_microsoft-windows-directx-dxgi_31bf3856ad364e35_6.3.9600.17224_none_cf5f03b439f5c3da.manifest
File versionNot Applicable
File size112,634
Date (UTC)30-Jun-2014
Time (UTC)23:55
PlatformNot Applicable
File nameX86_microsoft-windows-lddmcore_31bf3856ad364e35_6.3.9600.17224_none_40a923fffef5cf8e.manifest
File versionNot Applicable
File size385,244
Date (UTC)01-Jul-2014
Time (UTC)10:24
PlatformNot Applicable
Additional files for all supported x64-based versions of Windows 8.1 and Windows Server 2012 R2
File nameAmd64_090a60d21d69d2063eb502617ed22e89_31bf3856ad364e35_6.3.9600.17224_none_ef62dc20b719c837.manifest
File versionNot Applicable
File size1,086
Date (UTC)01-Jul-2014
Time (UTC)10:25
PlatformNot Applicable
File nameAmd64_2c2d5732c4367d0b68c1191aeee9e9f0_31bf3856ad364e35_6.3.9600.17224_none_b42cb82d9c9e51b6.manifest
File versionNot Applicable
File size1,052
Date (UTC)01-Jul-2014
Time (UTC)10:25
PlatformNot Applicable
File nameAmd64_72194fed2d90550f572cad06812b3481_31bf3856ad364e35_6.3.9600.17224_none_4561490ddbea93d5.manifest
File versionNot Applicable
File size700
Date (UTC)01-Jul-2014
Time (UTC)10:25
PlatformNot Applicable
File nameAmd64_f04b2368b122c206d349177596aeb6c6_31bf3856ad364e35_6.3.9600.17224_none_ea01321013c3b31a.manifest
File versionNot Applicable
File size1,056
Date (UTC)01-Jul-2014
Time (UTC)10:25
PlatformNot Applicable
File nameAmd64_microsoft-windows-d..wmanager-compositor_31bf3856ad364e35_6.3.9600.17224_none_f68179dc132469c5.manifest
File versionNot Applicable
File size155,730
Date (UTC)01-Jul-2014
Time (UTC)02:10
PlatformNot Applicable
File nameAmd64_microsoft-windows-directx-direct3d11_31bf3856ad364e35_6.3.9600.17224_none_e0b775bba17292aa.manifest
File versionNot Applicable
File size714,952
Date (UTC)01-Jul-2014
Time (UTC)10:25
PlatformNot Applicable
File nameAmd64_microsoft-windows-directx-dxgi_31bf3856ad364e35_6.3.9600.17224_none_2b7d9f37f2533510.manifest
File versionNot Applicable
File size112,636
Date (UTC)01-Jul-2014
Time (UTC)02:10
PlatformNot Applicable
File nameAmd64_microsoft-windows-lddmcore_31bf3856ad364e35_6.3.9600.17224_none_9cc7bf83b75340c4.manifest
File versionNot Applicable
File size385,248
Date (UTC)01-Jul-2014
Time (UTC)10:25
PlatformNot Applicable
File namePackage_1_for_kb2979265~31bf3856ad364e35~amd64~~6.3.1.0.mum
File versionNot Applicable
File size1,822
Date (UTC)01-Jul-2014
Time (UTC)10:25
PlatformNot Applicable
File namePackage_2_for_kb2979265~31bf3856ad364e35~amd64~~6.3.1.0.mum
File versionNot Applicable
File size2,031
Date (UTC)01-Jul-2014
Time (UTC)10:25
PlatformNot Applicable
File namePackage_3_for_kb2979265~31bf3856ad364e35~amd64~~6.3.1.0.mum
File versionNot Applicable
File size2,521
Date (UTC)01-Jul-2014
Time (UTC)10:25
PlatformNot Applicable
File namePackage_4_for_kb2979265~31bf3856ad364e35~amd64~~6.3.1.0.mum
File versionNot Applicable
File size2,710
Date (UTC)01-Jul-2014
Time (UTC)10:25
PlatformNot Applicable
File namePackage_5_for_kb2979265~31bf3856ad364e35~amd64~~6.3.1.0.mum
File versionNot Applicable
File size2,283
Date (UTC)01-Jul-2014
Time (UTC)10:25
PlatformNot Applicable
File namePackage_6_for_kb2979265~31bf3856ad364e35~amd64~~6.3.1.0.mum
File versionNot Applicable
File size2,320
Date (UTC)01-Jul-2014
Time (UTC)10:25
PlatformNot Applicable
File namePackage_for_kb2979265_rtm_gm~31bf3856ad364e35~amd64~~6.3.1.0.mum
File versionNot Applicable
File size2,806
Date (UTC)01-Jul-2014
Time (UTC)10:25
PlatformNot Applicable
File namePackage_for_kb2979265_rtm~31bf3856ad364e35~amd64~~6.3.1.0.mum
File versionNot Applicable
File size3,429
Date (UTC)01-Jul-2014
Time (UTC)10:25
PlatformNot Applicable
File nameX86_microsoft-windows-d..wmanager-compositor_31bf3856ad364e35_6.3.9600.17224_none_9a62de585ac6f88f.manifest
File versionNot Applicable
File size155,729
Date (UTC)01-Jul-2014
Time (UTC)10:25
PlatformNot Applicable
File nameX86_microsoft-windows-directx-direct3d11_31bf3856ad364e35_6.3.9600.17224_none_8498da37e9152174.manifest
File versionNot Applicable
File size714,950
Date (UTC)01-Jul-2014
Time (UTC)10:25
PlatformNot Applicable
File nameX86_microsoft-windows-directx-dxgi_31bf3856ad364e35_6.3.9600.17224_none_cf5f03b439f5c3da.manifest
File versionNot Applicable
File size112,634
Date (UTC)30-Jun-2014
Time (UTC)23:55
PlatformNot Applicable
Additional files for all supported ARM-based versions of Windows 8.1
File nameArm_af0dff8c3e4db94760b2ab567655068f_31bf3856ad364e35_6.3.9600.17224_none_d35387638f20ecfa.manifest
File versionNot Applicable
File size1,753
Date (UTC)01-Jul-2014
Time (UTC)10:24
PlatformNot Applicable
File nameArm_c0c175c91bd0c36d7bd17df49bba79b5_31bf3856ad364e35_6.3.9600.17224_none_0833af23a69bc5ed.manifest
File versionNot Applicable
File size696
Date (UTC)01-Jul-2014
Time (UTC)10:24
PlatformNot Applicable
File nameArm_microsoft-windows-d..wmanager-compositor_31bf3856ad364e35_6.3.9600.17224_none_9a6550b05ac41755.manifest
File versionNot Applicable
File size155,726
Date (UTC)30-Jun-2014
Time (UTC)23:34
PlatformNot Applicable
File nameArm_microsoft-windows-directx-direct3d11_31bf3856ad364e35_6.3.9600.17224_none_849b4c8fe912403a.manifest
File versionNot Applicable
File size714,950
Date (UTC)01-Jul-2014
Time (UTC)10:24
PlatformNot Applicable
File nameArm_microsoft-windows-directx-dxgi_31bf3856ad364e35_6.3.9600.17224_none_cf61760c39f2e2a0.manifest
File versionNot Applicable
File size112,634
Date (UTC)30-Jun-2014
Time (UTC)23:34
PlatformNot Applicable
File nameArm_microsoft-windows-lddmcore_31bf3856ad364e35_6.3.9600.17224_none_40ab9657fef2ee54.manifest
File versionNot Applicable
File size385,244
Date (UTC)01-Jul-2014
Time (UTC)10:24
PlatformNot Applicable
File namePackage_1_for_kb2979265~31bf3856ad364e35~arm~~6.3.1.0.mum
File versionNot Applicable
File size1,812
Date (UTC)01-Jul-2014
Time (UTC)10:24
PlatformNot Applicable
File namePackage_2_for_kb2979265~31bf3856ad364e35~arm~~6.3.1.0.mum
File versionNot Applicable
File size2,505
Date (UTC)01-Jul-2014
Time (UTC)10:24
PlatformNot Applicable
File namePackage_for_kb2979265_rtm_gm~31bf3856ad364e35~arm~~6.3.1.0.mum
File versionNot Applicable
File size1,681
Date (UTC)01-Jul-2014
Time (UTC)10:24
PlatformNot Applicable
File namePackage_for_kb2979265_rtm~31bf3856ad364e35~arm~~6.3.1.0.mum
File versionNot Applicable
File size1,679
Date (UTC)01-Jul-2014
Time (UTC)10:24
PlatformNot Applicable

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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References

Learn about the terminology that Microsoft uses to describe software updates.

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Keywords: kb, kbautohotfix, kbqfe, kbhotfixserver, kbfix, kbexpertiseinter, kbsurveynew, kbbug

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Article Info
Article ID : 2979265
Revision : 1
Created on : 1/7/2017
Published on : 8/14/2014
Exists online : False
Views : 210