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Email messages that contain invalid control characters cannot be retrieved by an EWS-based application

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Symptoms

In a Microsoft Exchange Server 2010 Service Pack 3 (SP3) environment, an Exchange Web Service (EWS)-based application cannot retrieve messages from the server. This issue does not occur in a MAPI application or in Microsoft Outlook.

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Cause

This issue occurs if there are invalid control characters in the plaintext body of an email message. This causes an XML deserialization error. Exchange Web Service (EWS)-based applications cannot process invalid control characters in an Exchange Server 2010 SP3 environment.

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Resolution

To resolve this issue, install the following update:
2961522 Update Rollup 7 for Exchange Server 2010 Service Pack 3

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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More information

For more information about a similar issue in Exchange Server 2007, click the following article number to view the article in the Microsoft Knowledge Base:
972009 E-mail messages cannot be retrieved by an Exchange Web Service (EWS)-based application if there are invalid control characters in the text body of the e-mail message

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Keywords: KB2979253, kbexpertiseinter, kbfix, kbqfe, kbsurveynew

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Article Info
Article ID : 2979253
Revision : 1
Created on : 8/26/2014
Published on : 8/26/2014
Exists online : False
Views : 309