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Windows RT 8.1 or Windows 8.1-based computer fails to shut down, and you must perform a cold shutdown

View products that this article applies to.

Symptoms

Consider the following scenario:
  • You have a computer that is running Windows RT 8.1, Windows 8.1, or Windows Server 2012 R2.
  • You try to shut down the computer by clicking Shut down in the power button settings.
  • After the screen has been turned off for 10 to 15 seconds, you press the Windows button.
In this scenario, the Windows button is still functional, and you must press the power button to perform a cold shutdown on the computer.

Note After you restart the computer, you find the following Stop error in the Event Viewer log.

0x000000E1

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How to obtain this update rollup or hotfix

To resolve this issue, we have released an update rollup and hotfixes for Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2.

Before you install this hotfix, check the prerequisites.

The update rollup fixes many issues in addition to the issue that the hotfix fixes. We recommend that you use the update rollup. The update rollup is larger than the hotfix. Therefore, the update rollup takes longer to download. 

Update rollup for Windows 8.1 and Windows Server 2012 R2

The following update rollup is available.
For Windows 8.1 and Windows Server 2012 R2
Get update rollup 2975719

Hotfix for Windows 8.1 and Windows Server 2012 R2

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix Download Available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix Download Available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must first install update 2919355 on Windows 8.1 or Windows Server 2012 R2. For more information, click the following article number to view the article in the Microsoft Knowledge Base: 

2919355 Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 Update April, 2014

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

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More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates.
File information
The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows 8.1 and Windows Server 2012 R2 file information and notes

Important Windows 8.1 hotfixes and Windows Server 2012 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 8.1/Windows Server 2012 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, milestone (RTM,SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:

    VersionProductMilestoneService branch
    6.3.960 0.17xxxWindows 8.1 and Windows Server 2012 R2RTMGDR
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information" section. MUM, MANIFEST, and the associated security catalog (.cat) files, are very important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 8.1
File nameFile versionFile sizeDateTimePlatform
Msgpioclx.sys6.3.9600.17227125,24804-Jul-201418:50x86
For all supported x64-based versions of Windows 8.1 and of Windows Server 2012 R2
File nameFile versionFile sizeDateTimePlatform
Msgpioclx.sys6.3.9600.17227149,31204-Jul-201420:18x64
For Windows RT 8.1
File nameFile versionFile sizeDateTimePlatform
Msgpioclx.sys6.3.9600.17227113,48804-Jul-201421:44Not applicable

Additional file information

Additional file information for Windows 8.1 and for Windows Server 2012 R2
Additional files for all supported x86-based versions of Windows 8.1
File propertyValue
File nameX86_0283a34c6dc41898f21c24ec0bfea0fa_31bf3856ad364e35_6.3.9600.17227_none_1ab94ee805cdf640.manifest
File versionNot applicable
File size708
Date (UTC)05-Jul-2014
Time (UTC)03:41
PlatformNot applicable
File nameX86_microsoft-windows-gpio-class-extension_31bf3856ad364e35_6.3.9600.17227_none_80be78036fad3623.manifest
File versionNot applicable
File size15,676
Date (UTC)04-Jul-2014
Time (UTC)19:45
PlatformNot applicable
Additional files for all supported x64-based versions of Windows 8.1 and of Windows Server 2012 R2
File propertyValue
File nameAmd64_800e7dec8ec1d393f43f9fad1302a589_31bf3856ad364e35_6.3.9600.17227_none_2d647ad05533d49c.manifest
File versionNot applicable
File size712
Date (UTC)05-Jul-2014
Time (UTC)03:42
PlatformNot applicable
File nameAmd64_microsoft-windows-gpio-class-extension_31bf3856ad364e35_6.3.9600.17227_none_dcdd1387280aa759.manifest
File versionNot applicable
File size15,678
Date (UTC)04-Jul-2014
Time (UTC)21:36
PlatformNot applicable
Additional files for Windows RT 8.1
File propertyValue
File nameArm_5ab0b04909983c64788ecf9c4018eb33_31bf3856ad364e35_6.3.9600.17227_none_1f5c697da522f518.manifest
File versionNot applicable
File size708
Date (UTC)05-Jul-2014
Time (UTC)03:42
PlatformNot applicable
File nameArm_microsoft-windows-gpio-class-extension_31bf3856ad364e35_6.3.9600.17227_none_80c0ea5b6faa54e9.manifest
File versionNot applicable
File size15,676
Date (UTC)04-Jul-2014
Time (UTC)23:00
PlatformNot applicable

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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Keywords: kbautohotfix, kbqfe, kbhotfixserver, kbfix, kbsurveynew, kbexpertiseinter, kb

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Article Info
Article ID : 2979058
Revision : 1
Created on : 1/7/2017
Published on : 10/13/2014
Exists online : False
Views : 298