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Graphics software or applications crash when they use WARP for software rendering in Windows

View products that this article applies to.

Symptoms

Consider the following scenario:

  • You install update 2670838 on a computer that is running Windows RT 8.1, Windows 8.1, Windows Server 2012 R2, Windows RT, Windows 8, Windows Server 2012, Windows 7 Service Pack 1 (SP1), or Windows Server 2008 R2 SP1.
  • You try to run graphics software or an application that has the hardware acceleration feature disabled. In other words, the application uses software rendering instead of GPU rendering.
  • The application uses Windows Advanced Rasterization Platform (WARP) for software rendering.
In this scenario, the software or the application crashes.

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Resolution

Update rollup packages are available for Windows 8.1, Windows RT 8.1, Windows Server 2012 R2, Windows 8, Windows RT, and Windows Server 2012.

This update is also available to be obtained from Windows Update or Microsoft Download Center for Windows 7 or Windows Server 2008 R2. Before you install this update, check the prerequisite of this update.

For Windows 8.1, Windows RT 8.1, and Windows Server 2012 R2

Get update rollup 2975719

For Windows 8, Windows RT, and Windows Server 2012

Get update rollup 2975331

For Windows 7 and Windows Server 2008 R2

Method 1: Windows Update

This update is available from Windows Update.

Method 2: Microsoft Download Center

Operating systemUpdate
All supported x86-based versions of Windows 7Download Download the package now.
All supported x64-based versions of Windows 7Download Download the package now.
All supported x64-based versions of Windows Server 2008 R2Download Download the package now.
For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591 How to obtain Microsoft support files from online services
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

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Update detail information for Windows 7 and Windows Server 2008 R2

Prerequisites

To apply this update, you must be running in Windows 7 SP1 or Windows Server 2008 R2 SP1.

For more information about how to obtain a Windows 7 or Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base:
976932 Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2

Registry information

To apply this update, you do not have to make any changes to the registry.

Restart requirement

You may have to restart the computer after you apply this update.

Update replacement information

This update does not replace a previously released update.

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

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Keywords: kbfix, kbsurveynew, kbexpertiseinter, atdownload, kb

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Article Info
Article ID : 2978092
Revision : 2
Created on : 4/9/2020
Published on : 4/9/2020
Exists online : False
Views : 357