Fiscal receipts ICMS amount and ZReport ICMS amount (totalizer) are not equals in Microsoft Dynamics AX 2012 R3

For booking purposes, the total ICMS tax type amount is now stored on the Z report instead of being calculated per transactions. Therefore, the ICMS amount will not be displayed on retail transactions anymore, showing as "0.00" for ICMS tax amount. To see the ICMS tax type, total value it is required to view the value at the Z report form and look for ICMS tax type totalizer column.

The change is applicable only for the ICMS tax type. PIS, COFINS and other applicable taxes had no changes in this fix.

Hotfix information

A supported hotfix is available from Microsoft. There is a "Hotfix download available" section at the top of this Knowledge Base article. If you are encountering an issue downloading, installing this hotfix, or have other technical support questions, contact your partner or, if enrolled in a support plan directly with Microsoft, you can contact technical support for Microsoft Dynamics and create a new support request. To do this, visit the following Microsoft website:

https://mbs.microsoft.com/support/newstart.aspx

You can also contact technical support for Microsoft Dynamics by phone using these links for country specific phone numbers. To do this, visit one of the following Microsoft websites:

Partners

https://mbs.microsoft.com/partnersource/resources/support/supportinformation/Global+Support+Contacts

Customers

https://mbs.microsoft.com/customersource/support/information/SupportInformation/global_support_contacts_eng.htm

In special cases, charges that are ordinarily incurred for support calls may be canceled if a Technical Support Professional for Microsoft Dynamics and related products determines that a specific update will resolve your problem. The usual support costs will apply to any additional support questions and issues that do not qualify for the specific update in question.