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Computer is on low memory when you move a video file in Windows 7 or Windows Server 2008 R2

View products that this article applies to.

Symptoms

Consider the following scenario:
  • You install update 2670838 on a computer that is running Windows 7 or Windows Server 2008 R2.
  • You enable the Preview pane in Windows Explorer.
  • You select a video so that a preview should be displayed in the Preview pane.
In this scenario, the preview is not displayed, and then you receive the following error message:

Your computer is on low memory.

When this issue occurs, the dllhost.exe process is started and begins to exhaust the memory unexpectedly until you receive the error message.

Note This issue also occurs when you move a video file to the Desktop or any other folder by using Windows Explorer.

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Cause

This issue occurs because the dllhost.exe process tries to extract a thumbnail image from the video file and enters to an endless loop repeatedly allocating memory. Eventually, it exhausts all available memory.

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How to obtain this update or hotfix

To resolve this issue, we have released an update and a hotfix for Windows 7 and Windows Server 2008 R2. Before you install this update or hotfix, check the prerequisite in this article.

For Windows 7 and Windows Server 2008 R2

Method 1: Windows Update

This update is available from Windows Update.

Method 2: Microsoft Download Center

Operating systemUpdate
All supported x86-based versions of Windows 7Download Download the package now.
All supported x64-based versions of Windows 7Download Download the package now.
All supported x64-based versions of Windows Server 2008 R2Download Download the package now.

For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591 How to obtain Microsoft support files from online services
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

Method 3: Hotfix Server

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix Download Available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix Download Available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

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Update or hotfix detail information for Windows 7 or Windows Server 2008 R2

Prerequisites

To apply this update or hotfix, you must be running in Windows 7 Service Pack 1 (SP1) or Windows Server 2008 R2 SP1.
For more information about how to obtain a Windows 7 or Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base:
976932 Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2

Registry information

To apply this update or hotfix, you do not have to make any changes to the registry.

Restart requirement

You have to restart the computer after you apply this update or hotfix. 

Update or hotfix replacement information

This update or hotfix does not replace a previously released update or hotfix.

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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More Information

File information
The global version of this update or hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows 7 and Windows Server 2008 R2 file information notes

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows 7 and Windows Server 2008 R2" section. MUM, MANIFEST, and the associated security catalog (.cat) files, are very important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows 7
File nameFile versionFile sizeDateTimePlatform
Msmpeg2vdec-ppdlic.xrm-msNot applicable3,39127-Jun-201402:01Not applicable
Msmpeg2vdec.dll12.0.9200.170372,285,05627-Jun-201401:45x86
Msmpeg2vdec-ppdlic.xrm-msNot applicable3,39127-Jun-201402:04Not applicable
Msmpeg2vdec.dll12.0.9200.170372,285,05627-Jun-201401:48x86
For all supported x64-based versions of Windows 7 and Windows Server 2008 R2
File nameFile versionFile sizeDateTimePlatform
Msmpeg2vdec-ppdlic.xrm-msNot applicable3,39127-Jun-201402:22Not applicable
Msmpeg2vdec.dll12.0.9200.170372,777,08827-Jun-201402:08x64
Msmpeg2vdec-ppdlic.xrm-msNot applicable3,39127-Jun-201402:32Not applicable
Msmpeg2vdec.dll12.0.9200.170372,777,08827-Jun-201402:12x64
Msmpeg2vdec-ppdlic.xrm-msNot applicable3,39127-Jun-201402:01Not applicable
Msmpeg2vdec.dll12.0.9200.170372,285,05627-Jun-201401:45x86
Msmpeg2vdec-ppdlic.xrm-msNot applicable3,39127-Jun-201402:04Not applicable
Msmpeg2vdec.dll12.0.9200.170372,285,05627-Jun-201401:48x86

Additional file information for Windows 7 and Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7
File propertyValue
File nameX86_80acb7f05d9154299a68ec564b9f329d_31bf3856ad364e35_7.1.7601.18519_none_722968de58bdcc41.manifest
File versionNot applicable
File size699
Date (UTC)27-Jun-2014
Time (UTC)12:50
File nameX86_d6c7329732972df01ecae0dd8043a67a_31bf3856ad364e35_7.1.7601.22730_none_e2b8c70e38f704b4.manifest
File versionNot applicable
File size699
Date (UTC)27-Jun-2014
Time (UTC)12:50
File nameX86_microsoft-windows-msmpeg2vdec_31bf3856ad364e35_7.1.7601.18519_none_847415a0a12661f3.manifest
File versionNot applicable
File size33,385
Date (UTC)27-Jun-2014
Time (UTC)02:07
File nameX86_microsoft-windows-msmpeg2vdec_31bf3856ad364e35_7.1.7601.22730_none_84df11dfba5c52b7.manifest
File versionNot applicable
File size33,385
Date (UTC)27-Jun-2014
Time (UTC)02:10
Additional files for all supported x64-based versions of Windows 7 and Windows Server 2008 R2
File propertyValue
File nameAmd64_4708aee36c104a44cdfb39c3a13f9fa6_31bf3856ad364e35_7.1.7601.22730_none_b08c6d5bd45ba583.manifest
File versionNot applicable
File size1,046
Date (UTC)27-Jun-2014
Time (UTC)12:50
File nameAmd64_bce4d1acf8f483d019d0b9de2ba4394b_31bf3856ad364e35_7.1.7601.18519_none_0c48cc15acc7fda2.manifest
File versionNot applicable
File size1,046
Date (UTC)27-Jun-2014
Time (UTC)12:50
File nameAmd64_microsoft-windows-msmpeg2vdec_31bf3856ad364e35_7.1.7601.18519_none_e092b1245983d329.manifest
File versionNot applicable
File size33,387
Date (UTC)27-Jun-2014
Time (UTC)02:28
File nameAmd64_microsoft-windows-msmpeg2vdec_31bf3856ad364e35_7.1.7601.22730_none_e0fdad6372b9c3ed.manifest
File versionNot applicable
File size33,387
Date (UTC)27-Jun-2014
Time (UTC)02:39
File nameX86_microsoft-windows-msmpeg2vdec_31bf3856ad364e35_7.1.7601.18519_none_847415a0a12661f3.manifest
File versionNot applicable
File size33,385
Date (UTC)27-Jun-2014
Time (UTC)02:07
File nameX86_microsoft-windows-msmpeg2vdec_31bf3856ad364e35_7.1.7601.22730_none_84df11dfba5c52b7.manifest
File versionNot applicable
File size33,385
Date (UTC)27-Jun-2014
Time (UTC)02:10
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

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Keywords: kbhotfixserver, kbfix, atdownload, kbsurveynew, kbexpertisebeginner, kbautohotfix, kb

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Article Info
Article ID : 2977728
Revision : 2
Created on : 4/10/2020
Published on : 4/10/2020
Exists online : False
Views : 280