Microsoft KB Archive Search

Notice: This website is an unofficial Microsoft Knowledge Base (hereinafter KB) archive and is intended to provide a reliable access to deleted content from Microsoft KB. All KB articles are owned by Microsoft Corporation. Read full disclaimer for more details.

  1. Home
  2. eDiscovery search fails if an on-premises Exchange Server 2010 mailbox has an Exchange Online archive mailbox

eDiscovery search fails if an on-premises Exchange Server 2010 mailbox has an Exchange Online archive mailbox

View products that this article applies to.

Symptoms

Consider the following scenario:
  • Your primary mailbox is located on an on-premises server in a Microsoft Exchange Server 2010 hybrid environment.
  • Your archive mailbox is located in Microsoft Office 365 Exchange Online.
  • You perform an eDiscovery search for the on-premises mailbox.
In this scenario, the operation fails, and you receive an error message that resembles the following:
An error occurred when searching Mailbox user's Display Name. The message is 'Exchange Web Service call for keywords statistics information failed. Error: The specified object was not found in the store.'

↑ Back to the top

Resolution

To resolve this issue, install the following update:
2961522 Update Rollup 7 for Exchange Server 2010 Service Pack 3

↑ Back to the top

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

↑ Back to the top

More Information

For more information about how to create an In-Place eDiscovery search, go to the following Microsoft website:
How to create an In-Place eDiscovery search

↑ Back to the top

Keywords: kbqfe, kbfix, kbsurveynew, kbexpertiseadvanced, kb

↑ Back to the top

Article Info
Article ID : 2976887
Revision : 1
Created on : 1/7/2017
Published on : 8/26/2014
Exists online : False
Views : 308