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Windows 8.1 or Windows Server 2012 R2 Setup fails when you remove USB flash drive before the first restart of Setup

View products that this article applies to.

Symptoms

Consider the following scenario:
  • You have a computer that uses UEFI (Unified Extensible Firmware Interface) firmware and an out-of-box storage controller driver.
  • You start Setup of Windows 8.1 or Windows Server 2012 R2 by booting the computer from installation media.
  • You press F6 during Windows Setup in order to install storage controller drivers, and then you insert a USB flash drive that contains the driver.
  • You remove the USB flash drive after the driver is installed.
In this scenario, the Windows Setup process fails several minutes later, and you receive the following error message: 
Windows could not prepare the computer to boot into the next phase of installation. To install Windows, restart the installation.

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How to obtain this update rollup or hotfix

To resolve this issue, we have released a hotfix for Windows 8.1 and Windows Server 2012 R2. We also have released an update rollup (recommended) for Windows 8.1 and Windows Server 2012 R2.

Before you install this hotfix, check the prerequisites. 

The update rollup fixes many other issues in addition to the issue that the hotfix fixes. We recommend that you use the update rollup. The update rollup is larger than the hotfix. Therefore, the update rollup takes longer to download.

Update for Windows 8.1 and Windows Server 2012 R2

The following update rollup is available:
Get update rollup 2975719

Hotfix for Windows 8.1 and Windows Server 2012 R2

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix Download Available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, go to the following Microsoft website:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix Download Available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Hotfix detail information

Prerequisites
To apply this hotfix, you must first install the update 2919355 on Windows 8.1 or Windows Server 2012 R2. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
2919355 Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 Update April, 2014
Registry information
To use the hotfix in this package, you do not have to make any changes to the registry.
Restart requirement
You have to restart the computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace a previously released hotfix.

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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More Information

File information
The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows 8.1 and Windows Server 2012 R2 file information notes

Important Windows 8.1 hotfixes and Windows Server 2012 R2 hotfixes are included in the same packages. However, only "Windows 8.1" is listed on the Hotfix Request page. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 8.1" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:

    VersionProductMilestoneService branch
    6.3.960 0.17 xxxWindows 8.1 and Windows Server 2012 R2RTMGDR
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows 8.1 and Windows Server 2012 R2" section. MUM, MANIFEST, and the associated security catalog (.cat) files, are very important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 8.1
File nameFile versionFile sizeDateTimePlatform
Ntoskrnl.exe6.3.9600.172145,786,94418-Jun-201408:04Not applicable
For all supported x64-based versions of Windows 8.1 and of Windows Server 2012 R2
File nameFile versionFile sizeDateTimePlatform
Ntoskrnl.exe6.3.9600.172147,425,34418-Jun-201409:13x64

Additional file information

Additional file information for Windows 8.1 and Windows Server 2012 R2
Additional files for all supported x86-based versions of Windows 8.1
File propertyValue
File nameX86_082abe75f626139cefb51ff5ff402fd7_31bf3856ad364e35_6.3.9600.17214_none_790075841f4a0601.manifest
File versionNot applicable
File size697
Date (UTC)19-Jun-2014
Time (UTC)18:06
PlatformNot applicable
File nameX86_microsoft-windows-os-kernel_31bf3856ad364e35_6.3.9600.17214_none_011bbcedcf840089.manifest
File versionNot applicable
File size2,590
Date (UTC)18-Jun-2014
Time (UTC)08:21
PlatformNot applicable
Additional files for all supported x64-based versions of Windows 8.1 and of Windows Server 2012 R2
File propertyValue
File nameAmd64_d4165708fe8fb38703b03e7029e7e7bc_31bf3856ad364e35_6.3.9600.17214_none_7ad7061c0c6601fe.manifest
File versionNot applicable
File size701
Date (UTC)19-Jun-2014
Time (UTC)18:04
PlatformNot applicable
File nameAmd64_microsoft-windows-os-kernel_31bf3856ad364e35_6.3.9600.17214_none_5d3a587187e171bf.manifest
File versionNot applicable
File size2,592
Date (UTC)18-Jun-2014
Time (UTC)09:47
PlatformNot applicable
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

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Keywords: kbautohotfix, kbqfe, kbhotfixserver, kbfix, kbsurveynew, kbexpertiseadvanced, kb

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Article Info
Article ID : 2976205
Revision : 1
Created on : 1/7/2017
Published on : 10/13/2014
Exists online : False
Views : 338