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[SDP3][e8cd763b-8772-49b3-872f-3f4adcd1b43a] Dynamics AX Enterprise Portal diagnostic

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Summary

This diagnostic collects information about the installation of Dynamics AX Enterprise Portal (EP).

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More Information

Information collected

AX client config registry keys

DescriptionFile name
Registry entries for the current AX client configuration (HKCU\Software\Microsoft\Dynamics\{Version}\{Current Configuration}){ComputerName}_AXClientConfig.TXT

AX EP BackConnectionHostNames

DescriptionFile name
BackConnectionHostName registry setting{ComputerName}_BackConnectionHostNames.TXT
{ComputerName}_BackConnectionHostNames.reg

AX EP file versions

DescriptionFile name
File version informationMicrosoft.Dynamics.Framework.Deployment.Portal.dll
Microsoft.Dynamics.Framework.Deployment.Web.dll
Microsoft.Dynamics.Setup.Components.dll

AX EP Web configuration files

DescriptionFile name
AX EP Web.config fileWeb.config

AX model layer and hotfix information

DescriptionFile name
A report that includes layer and model information, the following fields are included for each model and hotfix:
BuildNumber
Description
Layer
Model DisplayName
Model Name
Publisher		{ComputerName}_AX2012ModelMetaDataAndHotfixInfo.htm
{ComputerName}_AX2012ModelMetaDataAndHotfixInfo.xml

AX models installed

DescriptionFile name
This is a quick text view of the ID, layer, model, version and publisher from running the axutil.exe list command.{ComputerName}_ModelsInstalled.txt

AX version and config information

DescriptionFile name
AOS instance name
AOS IP address
AOS ping response time
AOS server name
Application version
Configure name of AX client
Company
Used configuration
Connected to a SQL server
Installed layers
Is computer a terminal server
Is computer an AOS
Kernel version
Language
Logged in as
Product version
Registered company name
Serial number
Solution version
TCP or IP port
User DNS domain
User domain
User profile
User temp dir		ResultReport.xml

Dynamics AX setup/installation logs - {path}

DescriptionFile name
All other setup that is related Dynamics AX installation log files*.*
Contains information about the Dynamics AX installationDynamicsSetupLog.txt
Contains information about the Dynamics AX installationSetupPrepLog.txt

EP setup tables

DescriptionFile name
Table records of the AX EP website parametes{ComputerName}_EPWebSiteParameters.txt
{ComputerName}_EPWebSiteParameters.csv

General information

DescriptionFile name
Show if computer is running on a virtual environment and describes the virtualization environmentresultreport.xml
IIS files
DescriptionFile name
Collect information about all IIS application pools on the computer. Uses the Microsoft.Web.Administration.dll (if it is installed) to collect information about the application pools that are defined on the server. The following fields are collected and created:
Machine, Timestamp, FrameworkVersion, PipelineMode, Name, QueueLength, AutoStart, CPULimit, CPUAction, CPUResetInterval, CPUAffinityEnabled, CPUAffinityMask, Identity, Password, IdleTimeout, MaxProcesses, PingingEnabled, PingPeriod, PingResponseTime, ShutdownTimeLimit, StartupTimeLimit, RapidFailResponseType, RapidFailEnabled, RapidFailInterval, RapidFailMaxFailures, RapidFailShutdownExe, RapidFailShutdownParms, DisableOverlappedRecycle, DisableRecyclingOnConfigChange, LogEventOnRecycle, PrivateMemoryLimit, VirtualMemoryLimit, RecycleTimeInterval, RestartSchedule		{ComputerName}_iis_en-US_O15SP_AppPools.csv
In addition to collect the information that is described earlier, this diagnostic package can detect one or more of the following symptoms:
  • Messages of event logs.
  • Verify SQL Server 2008 R2, typically SQL Server 2008 R2 SP2 should be installed.
  • Global SQL trace glags are enabled and could affect the performance of the SQL server.
  • Verify SQL Server 2008, typically SQL Server 2008 SP3 should be installed.
  • Detect if this computer is a virtual machine that is running in Microsoft Azure.
  • Business Connector Proxy account setup - Active Directory and SYSBCPROXYUSERACCOUNT table validation.
  • Data collection of Enterprise Portal.
  • Enterprise Portal check whether ServerName contains "_" in the name.
  • Enterprise Portal check whether the AxSiteDef template exists.
  • Verify the membership in the system administrator role in Microsoft Dynamics AX.
  • Verify the membership in the system administrator group on the EP web server.
  • The loopback check is disabled.
  • Check whether a SharePoint SDP package is uploaded.
  • Diagnostic packages are frequently run on broken systems. To improve the quality of our diagnostics, tracking exceptions that occur within the diagnostic tool, and fixing accordingly.
  • Cryptsvc is not present as a dependency of C2WTS service.
  • Machine is not joined to a domain.
  • Claims to Windows Token Service (C2WTS) is not installed on the computer.
  • Claims to Windows Token Service (C2WTS) is not started on the computer.
  • WSS_WPG group is not in the list of enabled callers of the c2wtshost.exe.config file.
  • Domain account is not an admin.
  • Impersonate a client after the authentication right is missing for the service account in C2WTS.
  • Log on as a service, right is missing for the service account in C2WTS.
  • Act as part of the operating system, right is missing for the service account in C2WTS.
  • Built-in account did not access C2WTS.
  • Local computer account did not access C2WTS.
  • Protocol transitioning is not set to "Any Authentication" for the claim to the Token Services account in Windows.
  • Web Application is not using either the classic mode or Windows claims for the zone.
  • Duplicate SPNs can cause authentication failures for both user and service accounts.
  • Alternative access mapping url is configured for a zone but the web application is not extended into that zone.
  • Minimum requirement for hard disk space.
  • Minimum requirement for memory.
  • Minimum requirement for processors.
  • Presence of event ID 6858 in the application event log.

References

For more information about the Microsoft Automated Troubleshooting Services and Support Diagnostics Platform, please go to the following Microsoft Knowledge Base article:
2598970 Information about Microsoft Automated Troubleshooting Services and Support Diagnostic Platform
Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.

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Article Info
Article ID : 2974699
Revision : 1
Created on : 1/7/2017
Published on : 2/3/2017
Exists online : False
Views : 571