A country-specific update for integrating India localization with online store solution in Microsoft Dynamics AX 2012 R3

In order to obtain the legal compliance of our retail omni-channel solutions to APAC markets, we have to integrate our localization with retail solutions for AX 2012 R3.

Specifically, the following are addressed in the hotfix:

• When customers place an order in the online store, applicable service tax, VAT or CST should be calculated correctly as per India legal requirements.
• When customers return goods they purchased on line in store, tax should be handled as per legal requirements.
• Display tax amount per tax components or tax value in checkout screen.

As per India regulation, service tax would be applied on shipping charges. This is yet not supported in the current hotfix.

For how to install AX online store, go to the following Microsoft TechNet website:

Hotfix information

A supported hotfix is available from Microsoft. There is a "Hotfix download available" section at the top of this Knowledge Base article. If you are encountering an issue downloading, installing this hotfix, or have other technical support questions, contact your partner or, if enrolled in a support plan directly with Microsoft, you can contact technical support for Microsoft Dynamics and create a new support request. To do this, visit the following Microsoft website:

https://mbs.microsoft.com/support/newstart.aspx

You can also contact technical support for Microsoft Dynamics by phone using these links for country specific phone numbers. To do this, visit one of the following Microsoft websites:

Partners

https://mbs.microsoft.com/partnersource/support/

Customers

https://mbs.microsoft.com/customersource/support/information/SupportInformation/global_support_contacts_eng.htm

In special cases, charges that are ordinarily incurred for support calls may be canceled if a Technical Support Professional for Microsoft Dynamics and related products determines that a specific update will resolve your problem. The usual support costs will apply to any additional support questions and issues that do not qualify for the specific update in question.