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"0x00000018" Stop error when volumes are mounted in Windows Server 2012 R2 or Windows Server 2012

View products that this article applies to.

This article describes an issue that occurs when volumes are mounted in Windows RT 8.1, Windows 8.1, Windows Server 2012 R2, Windows RT, Windows 8, or Windows Server 2012. The issue is resolved in a hotfix that is described in this article and has a prerequisite.

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Symptoms

Consider the following scenario:

  • You have volumes that are running on a Windows RT 8.1, Windows 8.1, Windows Server 2012 R2, Windows RT, Windows 8, or Windows Server 2012-based computer.
  • You use the Dell AppAssure product to back up the data on the volumes to a Distributed File System (DFS) server.
  • The Dell AppAssure product validates the integrity of the data by reconstructing the backed up information on the DFS server, and it mounts the reconstructed data as a volume.
  • The Dell AppAssure product then performs various integrity checks.
In this scenario, the server crashes with a Stop error message that resembles the following:

STOP: 0x00000018 ( parameter1, parameter2, parameter3, parameter4 )

Notes

  • This Stop error indicates a REFERENCE_BY_POINTER issue.
  • The parameters in this Stop error message vary, depending on the configuration of the computer.
  • Not all "0x00000018" Stop errors are caused by this issue.

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Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix Download Available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix Download Available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must first install the update 2919355 on Windows 8.1 or Windows Server 2012 R2. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

2919355 Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 Update April, 2014

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.
File information
The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows 8.1 and Windows Server 2012 R2 file information and notes
Important Windows 8.1 hotfixes and Windows Server 2012 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 8.1/Windows Server 2012 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, milestone (RTM,SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:

    VersionProductMilestoneService branch
    6.3.960 0.17xxxWindows 8.1 and Windows Server 2012 R2RTMGDR
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information" section. MUM, MANIFEST, and the associated security catalog (.cat) files, are very important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 8.1
File nameFile versionFile sizeDateTimePlatform
Ntfs.sys6.3.9600.171981,679,19204-Jun-201408:10x86
For all supported x64-based versions of Windows 8.1 and of Windows Server 2012 R2
File nameFile versionFile sizeDateTimePlatform
Ntfs.sys6.3.9600.171982,012,50404-Jun-201409:19x64
For Windows RT 8.1
File nameFile versionFile sizeDateTimePlatform
Ntfs.sys6.3.9600.171981,492,84004-Jun-201405:50Not applicable
Windows 8 and Windows Server 2012 file information and notes
Important Windows 8 hotfixes and Windows Server 2012 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 8/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, milestone (RTM,SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:

    VersionProductMilestoneService branch
    6.2.920 0.17xxxWindows 8 and Windows Server 2012RTMGDR
    6.2.920 0.21xxxWindows 8 and Windows Server 2012RTMLDR
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information" section. MUM, MANIFEST, and the associated security catalog (.cat) files, are very important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 8
File nameFile versionFile sizeDateTimePlatform
Ntfs.sys6.2.9200.170221,618,26405-Jun-201413:44x86
Ntfs.sys6.2.9200.211391,615,70405-Jun-201413:13x86
For all supported x64-based versions of Windows 8 and of Windows Server 2012
File nameFile versionFile sizeDateTimePlatform
Ntfs.sys6.2.9200.170221,939,28805-Jun-201418:02x64
Ntfs.sys6.2.9200.211391,937,75205-Jun-201415:45x64
For Windows RT
File nameFile versionFile sizeDateTimePlatform
Ntfs.sys6.2.9200.170221,422,68005-Jun-201415:47Not applicable

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates.

Additional file information

Additional file information for Windows 8.1 and for Windows Server 2012 R2

Additional files for all supported x86-based versions of Windows 8.1
File propertyValue
File nameX86_65059b58d2ac6016e4a74f4ee46de9ec_31bf3856ad364e35_6.3.9600.17198_none_2f7aa9d123f0b74b.manifest
File versionNot applicable
File size692
Date (UTC)04-Jun-2014
Time (UTC)16:16
PlatformNot applicable
File nameX86_microsoft-windows-ntfs_31bf3856ad364e35_6.3.9600.17198_none_3b0a04ec3889cf71.manifest
File versionNot applicable
File size16,005
Date (UTC)04-Jun-2014
Time (UTC)08:29
PlatformNot applicable
Additional files for all supported x64-based versions of Windows 8.1 and of Windows Server 2012 R2
File propertyValue
File nameAmd64_c31256ea0e14cd90b2388c7a17dbf927_31bf3856ad364e35_6.3.9600.17198_none_45b6c51d8a8eecaf.manifest
File versionNot applicable
File size696
Date (UTC)04-Jun-2014
Time (UTC)16:32
PlatformNot applicable
File nameAmd64_microsoft-windows-ntfs_31bf3856ad364e35_6.3.9600.17198_none_9728a06ff0e740a7.manifest
File versionNot applicable
File size16,011
Date (UTC)04-Jun-2014
Time (UTC)09:40
PlatformNot applicable
Additional files for Windows RT 8.1
File propertyValue
File nameArm_7f2e8ad71951c9ec971329411634eb29_31bf3856ad364e35_6.3.9600.17198_none_28ccd9ac361a907b.manifest
File versionNot applicable
File size692
Date (UTC)04-Jun-2014
Time (UTC)16:18
PlatformNot applicable
File nameArm_microsoft-windows-ntfs_31bf3856ad364e35_6.3.9600.17198_none_3b0c77443886ee37.manifest
File versionNot applicable
File size16,005
Date (UTC)04-Jun-2014
Time (UTC)06:06
PlatformNot applicable

Additional file information for Windows 8 and for Windows Server 2012

Additional files for all supported x86-based versions of Windows 8
File propertyValue
File nameX86_187afeeef731d2a858075e0fd8d7a890_31bf3856ad364e35_6.2.9200.17022_none_810f2ed163965323.manifest
File versionNot applicable
File size692
Date (UTC)06-Jun-2014
Time (UTC)01:25
PlatformNot applicable
File nameX86_31951dc0495576f516e68a5ef2a69f0a_31bf3856ad364e35_6.2.9200.21139_none_1da635400e4dfc77.manifest
File versionNot applicable
File size692
Date (UTC)06-Jun-2014
Time (UTC)01:25
PlatformNot applicable
File nameX86_microsoft-windows-ntfs_31bf3856ad364e35_6.2.9200.17022_none_a35af817ee23a62c.manifest
File versionNot applicable
File size15,737
Date (UTC)05-Jun-2014
Time (UTC)13:52
PlatformNot applicable
File nameX86_microsoft-windows-ntfs_31bf3856ad364e35_6.2.9200.21139_none_a3e0c6fd07431348.manifest
File versionNot applicable
File size15,737
Date (UTC)05-Jun-2014
Time (UTC)13:21
PlatformNot applicable
Additional files for all supported x64-based versions of Windows 8 and of Windows Server 2012
File propertyValue
File nameAmd64_54a95c2b8b5256cb6cc9b034f8e872ae_31bf3856ad364e35_6.2.9200.21139_none_fea05f9cbac94644.manifest
File versionNot applicable
File size696
Date (UTC)06-Jun-2014
Time (UTC)01:41
PlatformNot applicable
File nameAmd64_7c9eb87a0d12c88055c6a27bd3e21b8a_31bf3856ad364e35_6.2.9200.17022_none_403ce7caf3c7b4d9.manifest
File versionNot applicable
File size696
Date (UTC)06-Jun-2014
Time (UTC)01:41
PlatformNot applicable
File nameAmd64_microsoft-windows-ntfs_31bf3856ad364e35_6.2.9200.17022_none_ff79939ba6811762.manifest
File versionNot applicable
File size15,743
Date (UTC)05-Jun-2014
Time (UTC)18:22
PlatformNot applicable
File nameAmd64_microsoft-windows-ntfs_31bf3856ad364e35_6.2.9200.21139_none_ffff6280bfa0847e.manifest
File versionNot applicable
File size15,743
Date (UTC)05-Jun-2014
Time (UTC)15:53
PlatformNot applicable
Additional files for Windows RT
File propertyValue
File nameArm_fde6670c12eb96c6379b3f21a3d3989f_31bf3856ad364e35_6.2.9200.17022_none_d42e8d6a100581b9.manifest
File versionNot applicable
File size692
Date (UTC)06-Jun-2014
Time (UTC)01:16
PlatformNot applicable
File nameArm_microsoft-windows-ntfs_31bf3856ad364e35_6.2.9200.17022_none_a35d6a6fee20c4f2.manifest
File versionNot applicable
File size15,737
Date (UTC)05-Jun-2014
Time (UTC)15:53
PlatformNot applicable
Third-party information disclaimer
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.

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Keywords: kb, kbautohotfix, kbqfe, kbhotfixserver, kbfix, kbsurveynew, kbexpertiseadvanced

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Article Info
Article ID : 2973052
Revision : 1
Created on : 1/7/2017
Published on : 9/25/2014
Exists online : False
Views : 250