Hotfix information
A supported hotfix is available from Microsoft. There is a "Hotfix download available" section at the top of this Knowledge Base article. If you are encountering an issue downloading, installing this hotfix, or have other technical support questions, contact your partner or, if enrolled in a support plan directly with Microsoft, you can contact technical support for Microsoft Dynamics and create a new support request. To do this, go to the following Microsoft website: You can also contact technical support for Microsoft Dynamics by telephone by using these links for country-specific telephone numbers. To do this, go to one of the following Microsoft websites:
PartnersCustomersIn special cases, charges that are ordinarily incurred for support calls may be canceled if a Technical Support Professional for Microsoft Dynamics and related products determines that a specific update will resolve your problem. The usual support costs will apply to any additional support questions and issues that do not qualify for the specific update in question.Prerequisites
Before you install this hotfix rollup, you must have Microsoft Dynamics RMS Cumulative Update 5 (CU5) installed. To verify this, follow these steps:
- Start Store Operations Manager.
- On the Help menu, click About Store Operations Manager.
- Verify that Cumulative Update 5 (build number 2.0.2000) or a later build is installed.
For a complete list of all feature packs, service packs, and hotfixes that were released for Microsoft Dynamics RMS 2.0, go to the following Microsoft website:
Installation information
Headquarters
If you use Headquarters with multiple stores, install the hotfix rollup on all the computers.
Important Make sure that you install the hotfix rollup when no activity will occur in the stores.
Install the hotfix rollup on each computer that has any of the following programs installed:
- Headquarters Client
- Headquarters Manager
- Headquarters Server
- Store Operations Manager
- Store Operations POS
Important Make sure that the hotfix rollup is installed on all the computers that are running Headquarters or Store Operations before you use any Microsoft Dynamics RMS program. We have not tested environments that are partly updated, and we do not support them.
We recommend that you stop communications between the Headquarters Client program and the Headquarters Server program before you install this hotfix rollup. To do this, follow these steps for each store on the computer on which the Headquarters Client is installed.
- Start Headquarters Client.
- On the File menu, click Configuration, click the Schedule tab, and then click to select the Manual Connection Only check box.
- Click OK.
Store Operations
If you have a single store that uses Store Operations with one or more computers, you must install the hotfix rollup on all the computers. Install the hotfix rollup when no activity will occur in Store Operations POS or in Store Operations Manager. Install the hotfix rollup on all the computers when the store is closed. We have not tested environments that are partly updated, and we do not support them.
Note After you install this hotfix rollup for all the Headquarters and for all the stores, you can resume regular data uploads. File information
The global version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.| File name | File version | File size | Date | Time | Platform |
|---|
| Retail2.0-kb2972865.exe | 1.0.0.0 | 10,209,032 | 19-Jun-2014 | 00:44 | x86 |
How to install the hotfix rollup
To install the hotfix rollup, follow these steps: - Download the hotfix rollup by following the instructions that you received from Technical Support.
- Double-click the compressed file that you downloaded.
- In the self-extractor dialog box, click Continue.
- Select the folder to which you want to extract the files, and then click OK.
- Type the password that you received from Technical Support, and then click OK.
- Click OK to close the self-extractor dialog box.
- Close all Microsoft Dynamics Retail Management System programs.
- Double-click the Retail2.0-kb2972865.exe file.
The Microsoft Dynamics Retail Management System 2.0 Hotfix Installer program guides you through the rest of the installation.How to verify that the hotfix rollup is installed
To verify that the hotfix rollup is installed, follow these steps: - Start any Headquarters program or any Store Operations program.
- On the Help menu, click About. If the version number that is listed is 2.0.2006, the hotfix rollup is installed.