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[SDP3][e8cd10b0-eb9d-417e-a79d-cd3148b6e157] Microsoft Bitlocker Administration and Management Diagnostic Package

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Summary

This diagnostic collects information useful for troubleshooting Microsoft Bitlocker Administration and Management issues.

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More Information


Information Collected

Event Logs - BitLocker, MBAM
DescriptionFile name
BitLocker Event logs (.csv .evtx .txt)

{ComputerName}_Microsoft-Windows-BitLocker-DrivePreparationTool/Admin.*

{ComputerName}_Microsoft-Windows-BitLocker-DrivePreparationTool/Operational.*

{ComputerName}_Microsoft-Windows-BitLocker-Driver-Performance/Operational.*

{ComputerName}_Microsoft-Windows-BitLocker/BitLocker Management.*

BitLocker Event logs (.csv .evtx .txt)

{ComputerName}_Microsoft-Windows-BitLocker-DrivePreparationTool/Admin.*

{ComputerName}_Microsoft-Windows-BitLocker-DrivePreparationTool/Operational.*

{ComputerName}_Microsoft-Windows-BitLocker-Driver-Performance/Operational.*

{ComputerName}_Microsoft-Windows-BitLocker/BitLocker Management.*

BitLocker Event logs (.csv .evtx .txt)

{ComputerName}_Microsoft-Windows-BitLocker-DrivePreparationTool/Admin.*

{ComputerName}_Microsoft-Windows-BitLocker-DrivePreparationTool/Operational.*

{ComputerName}_Microsoft-Windows-BitLocker-Driver-Performance/Operational.*

{ComputerName}_Microsoft-Windows-BitLocker/BitLocker Management.*

MBAM Event logs (.csv .evtx .txt)

{ComputerName}_Microsoft-Windows-MBAM/Admin.*

{ComputerName}_Microsoft-Windows-MBAM/Diagnostic.*

{ComputerName}_Microsoft-Windows-MBAM/Operational.*

MBAM Event logs (.csv .evtx .txt)

{ComputerName}_Microsoft-Windows-MBAM/Admin.*

{ComputerName}_Microsoft-Windows-MBAM/Diagnostic.*

{ComputerName}_Microsoft-Windows-MBAM/Operational.*

MBAM Event logs (.csv .evtx .txt)

{ComputerName}_Microsoft-Windows-MBAM/Admin.*

{ComputerName}_Microsoft-Windows-MBAM/Diagnostic.*

{ComputerName}_Microsoft-Windows-MBAM/Operational.*


General Information
DescriptionFile name
List of User Rights (privileges) using showpriv.exe tool

{ComputerName}_UserRights.txt

Resultant Set of Policy (RSoP) generated by gpresult.exe utility

{ComputerName}_GPResult.*

System Information - MSInfo32 tool output

{ComputerName}_msinfo32.nfo

{ComputerName}_msinfo32.txt


Microsoft Bitlocker Administration and Management Information
DescriptionFile name
MBAM Server inetsrv directory

{ComputerName}_system32_inetsrv_directory.zip 

MBAM Server installer logfiles

{ComputerName}_MBAM_Server_Installer_Logfiles.zip 

MBAM Server website directory

{ComputerName}_MBAM_website_directory.zip 

Microsoft Bitlocker Administration and Management client configuration information

{ComputerName}_MBAMClientInfo.txt 

Microsoft Bitlocker Administration and Management server configuration information

{ComputerName}_MBAMServerInfo.txt 

Microsoft SQL Server log files

{ComputerName}_SQL_Log_Collection_*.zip 

Microsoft SQL Server version information

{ComputerName}_SQLVersionInfo.txt 

Registry information

{ComputerName}_HKLM_FVERegistryKey.txt
{ComputerName}_HKLM_MBAMPersistentRegistryKey.txt
{ComputerName}_HKLM_MBAMRegistryKey.txt
{ComputerName}_MBAMServerRegistryKey.txt 

User rights information

{ComputerName}_UserRights.txt 

Configuration Manager Client Computer Log Files{ComputerName}_CCM.zip

Symptoms Detected

In addition to collecting the information that is described earlier, this diagnostic package can detect one or more of the following symptoms:

  • Event Logs MessagesRC_GetEvents

References

For more information about the Microsoft Automated Troubleshooting Services and about the Support Diagnostics Platform, please open the following Microsoft Knowledge Base article:


2598970 Information about Microsoft Automated Troubleshooting Services and Support Diagnostic Platform

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Keywords: support diagnostic portal (sdp), kb

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Article Info
Article ID : 2971417
Revision : 1
Created on : 1/7/2017
Published on : 6/9/2014
Exists online : False
Views : 742