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"Customer [number] does not exists" error when posting a prepayment to a ledger payment in Microsoft Dynamics AX 2009 SP1

View products that this article applies to.

This article applies to Microsoft Dynamics AX for all regions.

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Symptoms

When posting a prepayment to a ledger payment in Microsoft Dynamics AX 2009 SP1, you receive the following error:
Customer [number] does not exists.

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Resolution

Hotfix information

A supported hotfix is available from Microsoft. There is a "Hotfix Download Available" section at the top of this Knowledge Base article. If you are encountering an issue downloading, installing this hotfix, or have other technical support questions, contact your partner or, if enrolled in a support plan directly with Microsoft, you can contact technical support for Microsoft Dynamics and create a new support request. To do this, visit the following Microsoft website:
https://mbs.microsoft.com/support/newstart.aspx
You can also contact technical support for Microsoft Dynamics by phone using these links for country specific phone numbers. To do this, visit one of the following Microsoft websites:

Partners
https://mbs.microsoft.com/partnersource/support/
Customers
https://mbs.microsoft.com/customersource/support/information/SupportInformat ion/global_support_contacts_eng.htm
In special cases, charges that are ordinarily incurred for support calls may be canceled if a Technical Support Professional for Microsoft Dynamics and related products determines that a specific update will resolve your problem. The usual support costs will apply to any additional support questions and issues that do not qualify for the specific update in question.

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Installation information

If you have customizations for one or more of the methods or the tables that are affected by this hotfix, you must follow these steps:
  1. Review the changes that are documented in the .xpo file.
  2. Apply these changes in a test environment before you apply the hotfix in a production environment.



For more information about how to install this hotfix, click the following article number to view the article in the Microsoft Knowledge Base:
893082 How to install a Microsoft Dynamics AX hotfix

Prerequisites

You must have Microsoft Dynamics AX 2009 SP1 installed to apply this hotfix.

Restart requirement

You must restart the Application Object Server (AOS) service after you apply the hotfix.

File information

The global version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
File nameFile versionFile sizeDateTimePlatform
Axupdate.exeNot applicable62,12022-May-201417:16x86
Kb2970680glp.xpoNot applicable57,286,12722-May-201417:04Not applicable
Metadata.xmlNot applicable7222-May-201417:04Not applicable
Kb2970680glp.xpoNot applicable70,974,40322-May-201417:08Not applicable
Metadata.xmlNot applicable7222-May-201417:08Not applicable
Kb2970680glp.xpoNot applicable5,229,81422-May-201417:10Not applicable
Metadata.xmlNot applicable7222-May-201417:10Not applicable
Kb2970680glp.xpoNot applicable18,291,59422-May-201417:12Not applicable
Metadata.xmlNot applicable7222-May-201417:12Not applicable
Kb2970680.xpoNot applicable86,187,35722-May-201417:02Not applicable
Metadata.xmlNot applicable7222-May-201417:02Not applicable
Kb2970680.xpoNot applicable86,782,33822-May-201417:06Not applicable
Metadata.xmlNot applicable7222-May-201417:06Not applicable
Kb2970680.xpoNot applicable82,805,06522-May-201417:09Not applicable
Metadata.xmlNot applicable7222-May-201417:09Not applicable
Kb2970680.xpoNot applicable82,727,92322-May-201417:01Not applicable
Metadata.xmlNot applicable7222-May-201417:01Not applicable
Kb2970680.xpoNot applicable84,078,36822-May-201417:11Not applicable
Metadata.xmlNot applicable7222-May-201417:11Not applicable
Axsetupsp.exe5.0.1100.451,637,04022-May-201417:15x86
Cabextractor.dllNot applicable19,63222-May-201417:15x86
Microsoft.dynamics.setup.reportingservices.dll5.0.1100.9150,44017-Apr-201422:58x86
Axsetupsp.resources.dll5.0.1100.40539,32822-May-201417:15x86
Microsoft.dynamics.setup.reportingservices.resources.dll5.0.1000.4517,33617-Apr-201422:58x86
Axsetupsp.resources.dll5.0.1100.40535,23222-May-201417:15x86
Microsoft.dynamics.setup.reportingservices.resources.dll5.0.1000.4516,31217-Apr-201422:58x86
Axsetupsp.resources.dll5.0.1100.40531,13622-May-201417:15x86
Microsoft.dynamics.setup.reportingservices.resources.dll5.0.1000.4516,31217-Apr-201422:58x86
Axsetupsp.resources.dll5.0.1100.40535,23222-May-201417:15x86
Microsoft.dynamics.setup.reportingservices.resources.dll5.0.1000.4516,82417-Apr-201422:58x86
Axsetupsp.resources.dll5.0.1100.40535,23222-May-201417:15x86
Microsoft.dynamics.setup.reportingservices.resources.dll5.0.1000.4516,82417-Apr-201422:58x86
Axsetupsp.resources.dll5.0.1100.40531,13622-May-201417:15x86
Microsoft.dynamics.setup.reportingservices.resources.dll5.0.1000.4516,31217-Apr-201422:58x86
Axsetupsp.resources.dll5.0.1100.40531,13622-May-201417:15x86
Microsoft.dynamics.setup.reportingservices.resources.dll5.0.1000.4516,31217-Apr-201422:58x86
Axsetupsp.resources.dll5.0.1100.40539,32822-May-201417:15x86
Microsoft.dynamics.setup.reportingservices.resources.dll5.0.1000.4516,82417-Apr-201422:58x86
Axsetupsp.resources.dll5.0.1100.40539,32822-May-201417:15x86
Microsoft.dynamics.setup.reportingservices.resources.dll5.0.1500.121216,32017-Apr-201422:58x86
Axsetupsp.resources.dll5.0.1100.40535,23222-May-201417:15x86
Microsoft.dynamics.setup.reportingservices.resources.dll5.0.1000.4516,82417-Apr-201422:58x86
Axsetupsp.resources.dll5.0.1100.40531,13622-May-201417:15x86
Microsoft.dynamics.setup.reportingservices.resources.dll5.0.1000.4516,31217-Apr-201422:58x86
Axsetupsp.resources.dll5.0.1100.40531,13622-May-201417:15x86
Microsoft.dynamics.setup.reportingservices.resources.dll5.0.1000.4516,31217-Apr-201422:58x86
Axsetupsp.resources.dll5.0.1100.40543,42422-May-201417:15x86
Microsoft.dynamics.setup.reportingservices.resources.dll5.0.1000.4517,84817-Apr-201422:58x86
Axsetupsp.resources.dll5.0.1100.40531,13622-May-201417:15x86
Microsoft.dynamics.setup.reportingservices.resources.dll5.0.1000.4516,31217-Apr-201422:58x86
Axsetupsp.resources.dll5.0.1100.40535,23222-May-201417:15x86
Microsoft.dynamics.setup.reportingservices.resources.dll5.0.1000.4516,31217-Apr-201422:58x86
Axsetupsp.resources.dll5.0.1100.40531,13622-May-201417:15x86
Microsoft.dynamics.setup.reportingservices.resources.dll5.0.1000.4516,31217-Apr-201422:58x86
Axsetupsp.resources.dll5.0.1100.40531,13622-May-201417:15x86
Microsoft.dynamics.setup.reportingservices.resources.dll5.0.1000.4516,31217-Apr-201422:58x86
Axsetupsp.resources.dll5.0.1100.40535,23222-May-201417:15x86
Microsoft.dynamics.setup.reportingservices.resources.dll5.0.1000.4516,82417-Apr-201422:58x86
Axsetupsp.resources.dll5.0.1100.40535,23222-May-201417:16x86
Microsoft.dynamics.setup.reportingservices.resources.dll5.0.1000.4516,31217-Apr-201422:58x86
Axsetupsp.resources.dll5.0.1100.40547,52022-May-201417:15x86
Microsoft.dynamics.setup.reportingservices.resources.dll5.0.1000.4518,87217-Apr-201422:58x86
Axsetupsp.resources.dll5.0.1100.40531,13622-May-201417:15x86
Microsoft.dynamics.setup.reportingservices.resources.dll5.0.1000.4516,31217-Apr-201422:58x86
Axsetupsp.resources.dll5.0.1100.40559,80822-May-201417:15x86
Microsoft.dynamics.setup.reportingservices.resources.dll5.0.1000.4520,40817-Apr-201422:58x86
Axsetupsp.resources.dll5.0.1100.40531,13622-May-201417:15x86
Microsoft.dynamics.setup.reportingservices.resources.dll5.0.1000.4516,31217-Apr-201422:58x86
Axsetupsp.resources.dll5.0.1100.40527,04022-May-201417:15x86
Microsoft.dynamics.setup.reportingservices.resources.dll5.0.1000.4515,80017-Apr-201422:58x86
Cabextractor.dllNot applicable23,21622-May-201417:15x64


Validation of the application hotfix installation

To validate the installation of the application hotfix, open the SysHotfixManifest class in the Application Object Tree (AOT). Then, verify that there is a method whose name includes the Knowledge Base (KB) article number of the installed hotfix. Additionally, you can cross-check the affected objects by comparing the KBXXXXXX.txt file against the objects in the AOT. By doing this, you can make sure that the objects are changed correctly in the SYP layer or in the GLP layer.

Note The XXXXXX placeholder represents the KB article number of the installed hotfix.

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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More Information

For more information, click the following article number to view the article in the Microsoft Knowledge Base:
974255 Impact Analysis feature for Dynamics AX 2009

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Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.

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Keywords: kbexpertisebeginner, kbexpertiseinter, kbexpertiseadvanced, kbnoloc, kbqfe, kbautohotfix, kbmbspartner, kbmbsmigrate, kbsurveynew, kb, kbmbsquickpub, kbhotfixserver

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Article Info
Article ID : 2970680
Revision : 3
Created on : 2/17/2017
Published on : 2/17/2017
Exists online : False
Views : 348