Access violation when you use DbOrderPromoADO pipeline component on Commerce Server 2002 Service Pack 1

The DbOrderPromoADO component does not work on Microsoft Commerce Server 2002 Service Pack 1 (SP1). When a promotion is applied to a Basket Item in the OrderForm object, the Item dictionary object is incorrectly deleted. The next time a Pipeline component tries to use this Basket Item, an access violation occurs.

When a promotion is applied to a Basket Item, the pipeline component incorrectly releases the Component Object Model (COM) interface pointer to the Basket Item dictionary object twice. As a result, the COM object is deleted, and the OrderForm dictionary object reference to this Basket Item is no longer valid.

To resolve this problem, obtain the latest service pack for Microsoft Commerce Server 2002. For additional information, click the following article number to view the article in the Microsoft Knowledge Base: The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.