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Callee receives a missed call notification after answering a call on an IP telephone in a Lync Server 2013 environment

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Symptoms

Consider the following scenario:
  • You deploy the Enterprise Voice feature in a Microsoft Lync Server 2013 environment.
  • You configure the IP private branch exchange (PBX) gateway to fork an incoming public switched telephone network (PSTN) call to an IP telephone and a Lync client.
  • You configure two users (user A and user B) in the environment.
  • User A makes a PSTN call to user B. Then, the IP telephone and Lync client of user B are ringing.
  • User B answers the call by using the IP telephone.
In this scenario, user B receives an incorrect missed call notification in the Lync client.

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Cause

This issue occurs because Mediation Server deals with the SIP reason header incorrectly, and then generates a missed call notification.

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Resolution

To resolve this issue, install the following cumulative update:
2937310 August 2014 Cumulative Update 5.0.8308.738 for Lync Server 2013 (Front End Server and Edge Server)

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Keywords: kbfix, kbqfe, kbsurveynew, kbexpertiseinter, kb

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Article Info
Article ID : 2967630
Revision : 3
Created on : 4/17/2018
Published on : 4/19/2018
Exists online : False
Views : 174