Microsoft KB Archive Search

Notice: This website is an unofficial Microsoft Knowledge Base (hereinafter KB) archive and is intended to provide a reliable access to deleted content from Microsoft KB. All KB articles are owned by Microsoft Corporation. Read full disclaimer for more details.

  1. Home
  2. Callee receives a missed call notification after answering a call on an IP telephone in a Lync Server 2013 environment

Callee receives a missed call notification after answering a call on an IP telephone in a Lync Server 2013 environment

View products that this article applies to.

Symptoms

Consider the following scenario:
  • You deploy the Enterprise Voice feature in a Microsoft Lync Server 2013 environment.
  • You configure the IP private branch exchange (PBX) gateway to fork an incoming public switched telephone network (PSTN) call to an IP telephone and a Lync client.
  • You configure two users (user A and user B) in the environment.
  • User A makes a PSTN call to user B. Then, the IP telephone and Lync client of user B are ringing.
  • User B answers the call by using the IP telephone.
In this scenario, user B receives an incorrect missed call notification in the Lync client.

↑ Back to the top

Cause

This issue occurs because Mediation Server deals with the SIP reason header incorrectly, and then generates a missed call notification.

↑ Back to the top

Resolution

To resolve this issue, install the following cumulative update:
2937310 August 2014 Cumulative Update 5.0.8308.738 for Lync Server 2013 (Front End Server and Edge Server)

↑ Back to the top

Keywords: kbfix, kbqfe, kbsurveynew, kbexpertiseinter, kb

↑ Back to the top

Article Info
Article ID : 2967630
Revision : 3
Created on : 4/17/2018
Published on : 4/19/2018
Exists online : False
Views : 302