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Error "This content cannot be displayed" or blank webpage when you click a dial-in URL in a Lync Server 2013 environment

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Symptoms

Consider the following scenario:
  • You install an October 2013 update for Microsoft Lync Server 2013 web components in Microsoft Windows Server 2012 R2 in a Lync Server 2013 environment.
  • You have multiple session initiation protocol (SIP) domains and corresponding dial-in URLs in the environment.
  • You click a dial-in URL that is not set as active.
In this scenario, you may encounter the following issues:
  • If you use Internet Explorer, you will receive the following error message in a webpage:
    This content cannot be displayed in a Frame.
    Additionally, the following hyperlink will appear at the bottom of the webpage.
    Open this content in a new window.
  • If you use the Firefox or Google Chrome browser, a blank webpage will appear.

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Resolution

To resolve this issue, install the following cumulative update:
2937297 August 2014 Cumulative Update 5.0.8308.738 for Lync Server 2013, web components server

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More Information

For more information about the October 2013 update for Lync Server 2013 web components, click the following article number to view the article in the Microsoft Knowledge Base:
2881688 Description of the cumulative update 5.0.8308.556 for Lync Server 2013, Web Components: October 2013
Third-party information disclaimer
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.



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Keywords: kbfix, kbqfe, kbsurveynew, kbexpertisebeginner, kberrmsg, kb

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Article Info
Article ID : 2967623
Revision : 1
Created on : 1/7/2017
Published on : 8/7/2014
Exists online : False
Views : 308