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Error 404 when Lync phones sign in to Lync Server 2013 front-end servers during SBS failure recovery

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Symptoms

Consider the following scenario:
  • You deploy four front-end servers and a survivable branch server (Windows SBS) in a Microsoft Lync Server 2013 enterprise standard pool.
  • You register multiple Lync phones to the SBS.
  • Many users sign in to all available Lync phones.
  • The SBS is then shut down.
In this scenario, the Lync Phone Edition devices may be unable to sign in to the front-end servers automatically. Additionally, the users may receive a 404 error code.

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Resolution

To resolve this issue, install the following update:
2937305 August 2014 Cumulative Update 5.0.8308.738 for Lync Server 2013, core components

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Keywords: kbfix, kbqfe, kbsurveynew, kbexpertisebeginner, kberrmsg, kb

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Article Info
Article ID : 2967621
Revision : 1
Created on : 1/7/2017
Published on : 8/7/2014
Exists online : False
Views : 296