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Troubleshoot problems with completed assessments

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Summary

This article discusses problems that you might have with assessments you have already completed in the Partner University, as shown in the table below.

Important: Make sure that you have completed the assessment while signed in with the Microsoft account (formerly known as a Windows Live ID) that is associated with your MPN membership. Assessments that you complete are automatically associated to your MPN membership. 

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More Information

Troubleshooting problems with completed assessments
 
Issue or error message
Troubleshooting steps
Assessments completed in Partner University are not credited toward the requirements for a competency or Action Pack in the Partner Membership Center.
It can take up to two business days for completed assessments to appear in the Partner Membership Center.
If it has been longer than two days since you completed the assessment and it is not credited, follow the steps below to download a copy of your “Certificate of Completion.”
 

1. Begin at the Partner University (https://partneruniversity.microsoft.com)

2. You will be prompted to sign in, use your personal Microsoft account (formerly known as Windows Live ID). This must be the same Microsoft account that was used to complete the activity.

3. Select My achievements, a list of all your completed courses/assessments will be available.

4. Find the course/assessment in the list and select Print Certificate. You can then print to a printer or a PDF.

5. Save the PDF file and send it to your Regional Service Center.

6. The Regional Service Center agent will then use this information to update the status of your Action Pack or competency requirements.
You receive a message that states that your account is currently not active and must be reactivated.
Contact your Regional Service Center to have your account reactivated.
Be ready to provide the following information:
  • Your first and last name
  • The email address associated to your Microsoft account (formerly Windows Live ID)
  • Your Microsoft account Unique ID. (The Unique ID is located on your Microsoft account Personal Information page.)
An assessment that was completed is not displayed or has an "in-progress" status in the Partner University.

1. Begin at the Partner University (https://partneruniversity.microsoft.com)

2. You will be prompted to sign in, use your personal Microsoft account (formerly known as Windows Live ID). This must be the same Microsoft account that was used to complete the activity.

3. Select My achievements, a list of all your completed courses/assessments will be available.

4. Find the course/assessment in the list and select Print Certificate. You can then print to a printer or a PDF.

5. Save the PDF file and send it to your Regional Service Center.

6. The Regional Service Center agent will then use this information to update the status of your Action Pack or competency requirements.

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[Asset 4054194] 

 

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Keywords: kbnorightrail, kbsurveynew, helppartner, kb, vkb265

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Article Info
Article ID : 2966467
Revision : 10
Created on : 5/20/2019
Published on : 5/20/2019
Exists online : False
Views : 378