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Check whether your MPN ID is the account that is associated with being an ADR. If your MPN ID is confirmed to be associated with ADR, check whether your Microsoft account is associated with the correct MPN membership account. If your Microsoft account is not associated with your organization’s MPN membership, visit this link to find out how to associate your account to your company’s MPN ID. Otherwise please contact your local Regional Service Center to confirm whether your account has an “ADR” designation.
Contact your RSC to update your partner profile information. The Microsoft Device site pulls this information from your profile on MPN.
You can find your PCN number on the Surface Partner Resource Site. Sign in with your Microsoft account associated with your MPN membership, and refer to step 2. If trouble persists when you try to sign in to the readiness app, please contact the Regional Operations Center associated with your region, listed below.
Download the Readiness App for Windows 8 and 8.1 from the Windows Store.
Download the Readiness App for Windows XP/Vista/7 from the Microsoft Download Center.
Contact your Regional Service Center, where an agent will be able to look up the partner list.
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