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| Issue or error message | Troubleshooting steps |
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The page does not update or you receive any of the following error messages: “We are sorry; due to high demand, the enrollment system is not available at this time. Please try again later. We regret any inconvenience this issue may have caused, and are working on a solution. For further assistance, contact your Regional Service Center.” “We are sorry for the inconvenience, but we had an issue trying to complete your transaction. Please click your browser’s refresh button to try again. If this doesn’t work, please contact the Regional Service Center closest to you.” “Our systems are currently undergoing maintenance. As a result, your transaction cannot be completed at this time. Please consider retrying this in a few hours.”“There is a technical issue that we are actively working on. Please try again later. If the problem persists after 24 hours, please contact our support team and reference error code 1157 for assistance.” |
If this occurs, close the pop-up window. You will be returned to the enrollment screen and will be able to try again by selecting the Profile button. It is likely that you will be able to continue without experiencing the error again. If a “high demand” message persists, you may need to wait until later in the day |
| Your sign-in is not recognized. | You must have global administrator rights to be able to enroll in the Microsoft Partner Network or renew your membership. If you do have global administrator privileges, verify that you are using the same Microsoft account that you used to enroll in the Microsoft Partner Network. If you are using the correct Microsoft account and your sign-in information is still not recognized, you can create a new Microsoft account and associate it to your Microsoft Partner Network membership. |
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You forgot your password. |
Click the "Can't access your account?" link on the sign-in page to reset your password. |
| You have global administrator rights, but are not given the option to enroll or renew after you sign in. | Make sure that you are using the same Microsoft account that is associated to your global administrator rights. Sometimes an individual may accidentally associate to their membership multiple times by using different Microsoft accounts. If you have another Microsoft account, try using it to access the correct profile. |
| The enrollment process stopped. ("Save and quit" was selected.) | During the enrollment process, you may opt to stop, save your progress, and close the page. If you select this option, you will be able to continue when you sign in to the Partner Membership Center later. |
| You are not able to renew using the link in the email renewal notification. | The email might contain an expired link. If this happens, sign in with your Microsoft account at the Partner Membership Center and follow the membership renewal instructions. |
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You are unable to click the enroll or renew button in the Partner Membership Center. Or, you experience a slow response or time-out. |
Wait a few hours and then try the process again. If the problem persists, follow these basic troubleshooting steps: • Use the latest version of Internet Explorer. • Clear your cache and cookies. Then close all browsers and try again. • Use an InPrivate Internet Explorer session (Ctrl + Shift + P). |
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A message states that the Legal Agreement must be signed. However, it does not yet appear on the screen. |
Continue the enrollment process. The Microsoft Partner Network Legal Agreement will be available to sign in the final step. You can then print a copy of the Microsoft Partner Network Legal Agreement for your reference. |
| Renewing membership, it returns with an error to complete all fields. | Locate the state field, this will show blank, select the correct state and proceed with renewal. |
| Attempting to renew your partner account and the “Error occurred” screen shows. | Logins expire when left unattended, refresh the page, sign back in and go through the renewal process again. |
| Unable to renew even when it is exactly 90 days from your AD. | Allow 24 hours to pass and proceed with Renewal. |
| Unable to sign MPN Legal Agreement as the “I Agree” Button is greyed out. |
Agreement must be read before it can be signed. Scroll bar must be completely dragged down for the Agree button to be enabled. |
| You are using the correct email address but you are unable to sign in to your partner account to renew. | Ensure that you are signing in using “Personal Accounts” or your Live IDs and not your work account. |
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