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Printer managed by custom print providers is not visible in Devices and Printers in Windows

View products that this article applies to.

This article describes an issue that occurs to the printers in Windows RT 8.1, Windows 8.1, or Windows Server 2012 R2. A hotfix is available to resolve this issue. The hotfix has a prerequisite.

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Symptoms

Assume that you connect a printer to a print server that uses custom print providers. In this situation, you can enumerate and print documents successfully by using applications such as Word, Notepad, and Adobe Acrobat. However, when you click the Devices and Printers item in Control Panel, the printer is not displayed.

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Hotfix information

Important Do not install a language pack after you install this hotfix. If you do, the language-specific changes in the hotfix will not be applied, and you will have to reinstall the hotfix. For more information, see Add language packs to Windows.

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix Download Available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix Download Available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must have April 2014 update rollup for Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 (2919355) installed in Windows 8.1 or Windows Server 2012 R2.

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You may have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.
File information
The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows 8.1 and Windows Server 2012 R2 file information and notes

Important Windows 8.1 hotfixes and Windows Server 2012 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 8.1/Windows Server 2012 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:

    VersionProductMilestoneService branch
    6.3.960 0.16 xxxWindows RT 8.1, Windows 8.1, and Windows Server 2012 R2RTMGDR
    6.3.960 0.17xxxWindows RT 8.1, Windows 8.1, and Windows Server 2012 R2RTMGDR
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information" section. MUM, MANIFEST, and the associated security catalog (.cat) files, are very important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 8.1
File nameFile versionFile sizeDateTimePlatform
Pmcsnap.dll6.3.9600.17415730,62429-Oct-201401:17x86
Ppcsnap.dll6.3.9600.17415238,59229-Oct-201401:15x86
Print management.lnkNot applicable1,11821-Aug-201323:39Not applicable
Printmanagement.mscNot applicable146,38918-Jun-201312:40Not applicable
Compstui.dll6.3.9600.17415289,28029-Oct-201401:52x86
Dafprintprovider.dll6.3.9600.17415203,77629-Oct-201400:35x86
Findnetprinters.dll6.3.9600.1741555,80829-Oct-201401:28x86
Printui.exe6.3.9600.1741561,95229-Oct-201401:58x86
Puiapi.dll6.3.9600.17415167,42429-Oct-201400:44x86
Puiobj.dll6.3.9600.17834367,10419-May-201515:28x86
Printisolationproxy.dll6.3.9600.1741537,37629-Oct-201400:45x86
Spoolss.dll6.3.9600.1783575,26419-May-201521:09x86
Localspl.dll6.3.9600.17835873,98419-May-201521:10x86
Winprint.dll6.3.9600.1741534,30429-Oct-201401:02x86
Win32spl.dll6.3.9600.17669602,62429-Jan-201500:56x86
Prnntfy.dll6.3.9600.17415199,16829-Oct-201401:15x86
Windows.systemtoast.print.notification.lnkNot applicable1,51521-Aug-201323:39Not applicable
For all supported x64-based versions of Windows 8.1 and of Windows Server 2012 R2
File nameFile versionFile sizeDateTimePlatform
Pmcsnap.dll6.3.9600.17834825,85619-May-201515:54x64
Ppcsnap.dll6.3.9600.17415260,09629-Oct-201401:45x64
Print management.lnkNot applicable1,11822-Aug-201306:44Not applicable
Printmanagement.mscNot applicable146,38918-Jun-201315:10Not applicable
Compstui.dll6.3.9600.17780309,76020-Mar-201503:49x64
Dafprintprovider.dll6.3.9600.17415269,31229-Oct-201400:41x64
Findnetprinters.dll6.3.9600.1741566,04829-Oct-201402:04x64
Printui.exe6.3.9600.1741562,97629-Oct-201402:43x64
Puiapi.dll6.3.9600.17415192,51229-Oct-201400:55x64
Puiobj.dll6.3.9600.17780477,18420-Mar-201503:08x64
Printisolationproxy.dll6.3.9600.1741553,24829-Oct-201400:56x64
Spoolss.dll6.3.9600.1783592,16019-May-201521:10x64
Localspl.dll6.3.9600.178351,091,58419-May-201521:12x64
Winprint.dll6.3.9600.1741545,56829-Oct-201401:24x64
Win32spl.dll6.3.9600.17669864,25629-Jan-201501:04x64
Prnntfy.dll6.3.9600.17415221,18429-Oct-201401:45x64
Windows.systemtoast.print.notification.lnkNot applicable1,51522-Aug-201306:44Not applicable
Compstui.dll6.3.9600.17415289,28029-Oct-201401:52x86
Dafprintprovider.dll6.3.9600.17415203,77629-Oct-201400:35x86
Findnetprinters.dll6.3.9600.1741555,80829-Oct-201401:28x86
Printui.exe6.3.9600.1741561,95229-Oct-201401:58x86
Puiapi.dll6.3.9600.17415167,42429-Oct-201400:44x86
Puiobj.dll6.3.9600.17834367,10419-May-201515:28x86
Prnntfy.dll6.3.9600.17415199,16829-Oct-201401:15x86
For all supported Windows RT 8.1
File nameFile versionFile sizeDateTimePlatform
Compstui.dll6.3.9600.16384279,04022-Aug-201303:04Not applicable
Dafprintprovider.dll6.3.9600.17669188,41629-Jan-201500:41Not applicable
Findnetprinters.dll6.3.9600.1638451,20022-Aug-201302:40Not applicable
Printui.exe6.3.9600.1638461,95222-Aug-201303:09Not applicable
Puiapi.dll6.3.9600.17238160,25624-Jul-201407:38Not applicable
Puiobj.dll6.3.9600.17669296,44829-Jan-201501:15Not applicable
Printisolationproxy.dll6.3.9600.1638434,30422-Aug-201301:54Not applicable
Spoolss.dll6.3.9600.1783569,12019-May-201521:09Not applicable
Localspl.dll6.3.9600.17835690,68819-May-201521:10Not applicable
Winprint.dll6.3.9600.1733531,74405-Sep-201400:05Not applicable
Win32spl.dll6.3.9600.17835517,63219-May-201521:21Not applicable
Prnntfy.dll6.3.9600.17238189,44024-Jul-201408:27Not applicable
Windows.systemtoast.print.notification.lnkNot applicable1,51521-Aug-201323:33Not applicable

Additional file information

Additional file information for Windows 8.1 and for Windows Server 2012 R2
Additional files for all supported x86-based versions of Windows 8.1
File propertyValue
File nameX86_37e2543dfdbbf4cc73c5b9e4b3052d2e_31bf3856ad364e35_6.3.9600.17835_none_177613bf62a58045.manifest
File versionNot applicable
File size719
Date (UTC)19-May-2015
Time (UTC)23:14
PlatformNot applicable
File nameX86_b4ceb94a2994a4451fa6e52b02997183_31bf3856ad364e35_6.3.9600.17835_none_e831bad8aad34bda.manifest
File versionNot applicable
File size1,818
Date (UTC)19-May-2015
Time (UTC)23:14
PlatformNot applicable
File nameX86_d7faf9f128559917d47befad9c683b09_31bf3856ad364e35_6.3.9600.17835_none_b73296eacf4298a4.manifest
File versionNot applicable
File size728
Date (UTC)19-May-2015
Time (UTC)23:14
PlatformNot applicable
File nameX86_microsoft-windows-p..erandprintui-pmcppc_31bf3856ad364e35_6.3.9600.17835_none_a03f090f9c21d3cc.manifest
File versionNot applicable
File size24,603
Date (UTC)19-May-2015
Time (UTC)23:17
PlatformNot applicable
File nameX86_microsoft-windows-p..installerandprintui_31bf3856ad364e35_6.3.9600.17835_none_6b2b06c3115c7930.manifest
File versionNot applicable
File size23,372
Date (UTC)19-May-2015
Time (UTC)23:17
PlatformNot applicable
File nameX86_microsoft-windows-p..oler-core-isolation_31bf3856ad364e35_6.3.9600.17835_none_08cc7b8550621d25.manifest
File versionNot applicable
File size9,886
Date (UTC)19-May-2015
Time (UTC)23:17
PlatformNot applicable
File nameX86_microsoft-windows-p..ooler-core-localspl_31bf3856ad364e35_6.3.9600.17835_none_c4f2251eae1e471f.manifest
File versionNot applicable
File size5,180
Date (UTC)19-May-2015
Time (UTC)23:17
PlatformNot applicable
File nameX86_microsoft-windows-p..ooler-networkclient_31bf3856ad364e35_6.3.9600.17835_none_ce4a01dc8c5a3236.manifest
File versionNot applicable
File size10,344
Date (UTC)19-May-2015
Time (UTC)23:17
PlatformNot applicable
File nameX86_microsoft-windows-p..randprintui-asyncui_31bf3856ad364e35_6.3.9600.17835_none_10b8193f0d965391.manifest
File versionNot applicable
File size6,613
Date (UTC)19-May-2015
Time (UTC)23:17
PlatformNot applicable
Additional files for all supported x64-based versions of Windows 8.1 and of Windows Server 2012 R2
File propertyValue
File nameAmd64_160ee1a47e8868f9cddc675d5ef03330_31bf3856ad364e35_6.3.9600.17835_none_c68e0f44b15701bc.manifest
File versionNot applicable
File size1,089
Date (UTC)19-May-2015
Time (UTC)23:14
PlatformNot applicable
File nameAmd64_63b11e79edb8244e7d552df163283090_31bf3856ad364e35_6.3.9600.17835_none_7247e49ac156c3d6.manifest
File versionNot applicable
File size732
Date (UTC)19-May-2015
Time (UTC)23:14
PlatformNot applicable
File nameAmd64_6584ea5a993893d4bb152c306bf0bd36_31bf3856ad364e35_6.3.9600.17835_none_5873e5fc1af73960.manifest
File versionNot applicable
File size733
Date (UTC)19-May-2015
Time (UTC)23:14
PlatformNot applicable
File nameAmd64_8e46d1867f6140a127a6d661d108f76d_31bf3856ad364e35_6.3.9600.17835_none_db99fd8016567618.manifest
File versionNot applicable
File size723
Date (UTC)19-May-2015
Time (UTC)23:14
PlatformNot applicable
File nameAmd64_cc74f1b232c5c20ae00cd463c8e532be_31bf3856ad364e35_6.3.9600.17835_none_8e01513c3fbf5246.manifest
File versionNot applicable
File size733
Date (UTC)19-May-2015
Time (UTC)23:14
PlatformNot applicable
File nameAmd64_dc424f0cccd435e2b09bec38d3f6f1a9_31bf3856ad364e35_6.3.9600.17835_none_e5ae2269b9bd8b64.manifest
File versionNot applicable
File size1,453
Date (UTC)19-May-2015
Time (UTC)23:14
PlatformNot applicable
File nameAmd64_microsoft-windows-p..erandprintui-pmcppc_31bf3856ad364e35_6.3.9600.17835_none_fc5da493547f4502.manifest
File versionNot applicable
File size24,611
Date (UTC)19-May-2015
Time (UTC)23:21
PlatformNot applicable
File nameAmd64_microsoft-windows-p..installerandprintui_31bf3856ad364e35_6.3.9600.17835_none_c749a246c9b9ea66.manifest
File versionNot applicable
File size23,376
Date (UTC)19-May-2015
Time (UTC)23:21
PlatformNot applicable
File nameAmd64_microsoft-windows-p..oler-core-isolation_31bf3856ad364e35_6.3.9600.17835_none_64eb170908bf8e5b.manifest
File versionNot applicable
File size9,888
Date (UTC)19-May-2015
Time (UTC)23:21
PlatformNot applicable
File nameAmd64_microsoft-windows-p..ooler-core-localspl_31bf3856ad364e35_6.3.9600.17835_none_2110c0a2667bb855.manifest
File versionNot applicable
File size5,181
Date (UTC)19-May-2015
Time (UTC)23:21
PlatformNot applicable
File nameAmd64_microsoft-windows-p..ooler-networkclient_31bf3856ad364e35_6.3.9600.17835_none_2a689d6044b7a36c.manifest
File versionNot applicable
File size10,348
Date (UTC)19-May-2015
Time (UTC)23:21
PlatformNot applicable
File nameAmd64_microsoft-windows-p..randprintui-asyncui_31bf3856ad364e35_6.3.9600.17835_none_6cd6b4c2c5f3c4c7.manifest
File versionNot applicable
File size6,621
Date (UTC)19-May-2015
Time (UTC)23:21
PlatformNot applicable
File nameWow64_microsoft-windows-p..installerandprintui_31bf3856ad364e35_6.3.9600.17835_none_d19e4c98fe1aac61.manifest
File versionNot applicable
File size22,630
Date (UTC)19-May-2015
Time (UTC)23:21
PlatformNot applicable
File nameWow64_microsoft-windows-p..ooler-networkclient_31bf3856ad364e35_6.3.9600.17835_none_34bd47b279186567.manifest
File versionNot applicable
File size9,132
Date (UTC)19-May-2015
Time (UTC)21:48
PlatformNot applicable
File nameWow64_microsoft-windows-p..randprintui-asyncui_31bf3856ad364e35_6.3.9600.17835_none_772b5f14fa5486c2.manifest
File versionNot applicable
File size3,837
Date (UTC)19-May-2015
Time (UTC)23:21
PlatformNot applicable
Additional files for all supported Windows RT 8.1
File propertyValue
File nameArm_20ef426cad4fd3fa77635306b3734601_31bf3856ad364e35_6.3.9600.17835_none_e1680eafa28eab9b.manifest
File versionNot applicable
File size1,818
Date (UTC)19-May-2015
Time (UTC)23:14
PlatformNot applicable
File nameArm_3f2546379bb2638ba2acd09a93cd065e_31bf3856ad364e35_6.3.9600.17835_none_8b83958a4b9f52f7.manifest
File versionNot applicable
File size719
Date (UTC)19-May-2015
Time (UTC)23:14
PlatformNot applicable
File nameArm_microsoft-windows-p..installerandprintui_31bf3856ad364e35_6.3.9600.17835_none_6b2d791b115997f6.manifest
File versionNot applicable
File size23,372
Date (UTC)19-May-2015
Time (UTC)23:14
PlatformNot applicable
File nameArm_microsoft-windows-p..oler-core-isolation_31bf3856ad364e35_6.3.9600.17835_none_08ceeddd505f3beb.manifest
File versionNot applicable
File size9,886
Date (UTC)19-May-2015
Time (UTC)23:14
PlatformNot applicable
File nameArm_microsoft-windows-p..ooler-core-localspl_31bf3856ad364e35_6.3.9600.17835_none_c4f49776ae1b65e5.manifest
File versionNot applicable
File size5,177
Date (UTC)19-May-2015
Time (UTC)23:14
PlatformNot applicable
File nameArm_microsoft-windows-p..ooler-networkclient_31bf3856ad364e35_6.3.9600.17835_none_ce4c74348c5750fc.manifest
File versionNot applicable
File size10,341
Date (UTC)19-May-2015
Time (UTC)21:47
PlatformNot applicable
File nameArm_microsoft-windows-p..randprintui-asyncui_31bf3856ad364e35_6.3.9600.17835_none_10ba8b970d937257.manifest
File versionNot applicable
File size6,613
Date (UTC)19-May-2015
Time (UTC)23:14
PlatformNot applicable

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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References

See the terminology that Microsoft uses to describe software updates.

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Keywords: kbautohotfix, kbqfe, kbhotfixserver, kbfix, kbsurveynew, kbexpertiseinter, kb

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Article Info
Article ID : 2966038
Revision : 1
Created on : 1/7/2017
Published on : 8/11/2015
Exists online : False
Views : 469