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VM goes offline for a while after you move the VM storage to another SMB storage in Windows 8.1 or Window Server 2012 R2

View products that this article applies to.

Summary

This article describes an issue when you move the VM storage to another SMB storage in Windows 8.1 or Windows Server 2012 R2. The issue is resolved in hotfix 2965506 that is described in this article and has a prerequisite.

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Symptoms

Consider the following scenario:

  • You have a Windows 8.1 or Windows Server 2012 R2-based Hyper-V host.
  • You have a Hyper-V virtual machine (VM) that is running on Server Message Block (SMB) storage.
  • You log on the Hyper-V host by using a domain admin account and move this VM to another SMB share in a Hyper-V management console.
  • You log off the Hyper-V host.
In this scenario, the Kerberos ticket expires. Therefore, the connection between the VM and the SMB share is lost and the VM goes offline.

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Resolution

To resolve this issue, install the hotfix that is described in this article. 

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix Download Available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix Download Available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must first install the update 2919355 on Windows 8.1 or Windows Server 2012 R2. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

2919355 Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 Update April, 2014

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.
File information
The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows 8.1 and Windows Server 2012 R2 file information and notes
Important Windows 8.1 hotfixes and Windows Server 2012 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 8.1/Windows Server 2012 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, milestone (RTM,SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:

    VersionProductMilestoneService branch
    6.3.960 0.17xxxWindows 8.1 and Windows Server 2012 R2RTMGDR
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information" section. MUM, MANIFEST, and the associated security catalog (.cat) files, are very important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x64-based versions of Windows 8.1 and of Windows Server 2012 R2
File nameFile versionFile sizeDateTimePlatform
Vmms.exe6.3.9600.1711413,398,52803-May-201404:42x64

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates.

Additional file information

Additional file information for Windows 8.1 and for Windows Server 2012 R2

Additional files for all supported x64-based versions of Windows 8.1 and of Windows Server 2012 R2
File propertyValue
File nameAmd64_0364ad168d707c5c5549d5b34db1fffb_31bf3856ad364e35_6.3.9600.17114_none_12e514e8b79f3471.manifest
File versionNot applicable
File size711
Date (UTC)04-May-2014
Time (UTC)07:17
File nameAmd64_054da35011b5760a0b3f9c379c8c64de_31bf3856ad364e35_6.3.9600.17114_none_117de10893395f13.manifest
File versionNot applicable
File size711
Date (UTC)04-May-2014
Time (UTC)07:17
File nameAmd64_0776794a1dc34ba654fb92b83e1b4666_31bf3856ad364e35_6.3.9600.17114_none_e6829bd53ed6a2ef.manifest
File versionNot applicable
File size711
Date (UTC)04-May-2014
Time (UTC)07:17
File nameAmd64_137981fd3c2540a65fa92e228a91a797_31bf3856ad364e35_6.3.9600.17114_none_7bed9117bae9f811.manifest
File versionNot applicable
File size711
Date (UTC)04-May-2014
Time (UTC)07:17
File nameAmd64_14c0a0762521f6cf4bb6b7ae4ceaec71_31bf3856ad364e35_6.3.9600.17114_none_144a10c34d186066.manifest
File versionNot applicable
File size711
Date (UTC)04-May-2014
Time (UTC)07:17
File nameAmd64_2d8cadd602f3a2be2cc619f89ab26cba_31bf3856ad364e35_6.3.9600.17114_none_c1fd07e7ea1bc6da.manifest
File versionNot applicable
File size711
Date (UTC)04-May-2014
Time (UTC)07:17
File nameAmd64_309a865ca64d88b843591f93b869973c_31bf3856ad364e35_6.3.9600.17114_none_f3a01d3d3f1896ac.manifest
File versionNot applicable
File size711
Date (UTC)04-May-2014
Time (UTC)07:17
File nameAmd64_3ca7bc92cf398157e442a176c1f504e2_31bf3856ad364e35_6.3.9600.17114_none_33e102327f5df7df.manifest
File versionNot applicable
File size711
Date (UTC)04-May-2014
Time (UTC)07:17
File nameAmd64_3cfa70e51b071282b81549252aff9dcf_31bf3856ad364e35_6.3.9600.17114_none_2c89d81b7fa85869.manifest
File versionNot applicable
File size711
Date (UTC)04-May-2014
Time (UTC)07:17
File nameAmd64_41153a81a6d4c18d4b7c0539f2a71458_31bf3856ad364e35_6.3.9600.17114_none_c65b126ee8f383e3.manifest
File versionNot applicable
File size711
Date (UTC)04-May-2014
Time (UTC)07:17
File nameAmd64_48b27803c65c9cbd6eb1760b3221388f_31bf3856ad364e35_6.3.9600.17114_none_f94a51b83842e5a6.manifest
File versionNot applicable
File size711
Date (UTC)04-May-2014
Time (UTC)07:17
File nameAmd64_7176ee2b2b2c038c97698f8bee6334c4_31bf3856ad364e35_6.3.9600.17114_none_d123b7afe9130ff3.manifest
File versionNot applicable
File size711
Date (UTC)04-May-2014
Time (UTC)07:17
File nameAmd64_7d6739118b33e03ed7fa8c48a90df20b_31bf3856ad364e35_6.3.9600.17114_none_d38c9d5ade0383b1.manifest
File versionNot applicable
File size711
Date (UTC)04-May-2014
Time (UTC)07:17
File nameAmd64_9263ac510cffcc0bc4a6e4ee8982d902_31bf3856ad364e35_6.3.9600.17114_none_b3a7fb4c5041ca87.manifest
File versionNot applicable
File size711
Date (UTC)04-May-2014
Time (UTC)07:17
File nameAmd64_99e4929d2c308cad281e6f5af4782d5e_31bf3856ad364e35_6.3.9600.17114_none_0058bb3fec4de735.manifest
File versionNot applicable
File size703
Date (UTC)04-May-2014
Time (UTC)07:17
File nameAmd64_af1e635ff8d04f96403f888676b2e1b9_31bf3856ad364e35_6.3.9600.17114_none_0234fa9cd495ea2c.manifest
File versionNot applicable
File size711
Date (UTC)04-May-2014
Time (UTC)07:17
File nameAmd64_b93e9fe9ecf3d0bd90274a6c308bcb4a_31bf3856ad364e35_6.3.9600.17114_none_dfc4648348c07b11.manifest
File versionNot applicable
File size711
Date (UTC)04-May-2014
Time (UTC)07:17
File nameAmd64_bfb66ed472d9a67b5a1c7e6dc6a81b54_31bf3856ad364e35_6.3.9600.17114_none_20daf4719e90e456.manifest
File versionNot applicable
File size711
Date (UTC)04-May-2014
Time (UTC)07:17
File nameAmd64_c1cb0281f2da784e03ca76395778dd01_31bf3856ad364e35_6.3.9600.17114_none_d8cfe3bb6ede6d04.manifest
File versionNot applicable
File size711
Date (UTC)04-May-2014
Time (UTC)07:17
File nameAmd64_d23be67e3cdf1868d2b07378748bf01e_31bf3856ad364e35_6.3.9600.17114_none_acbf5d21173c2004.manifest
File versionNot applicable
File size711
Date (UTC)04-May-2014
Time (UTC)07:17
File nameAmd64_d5486ed6ffb8762da767ead6afff18da_31bf3856ad364e35_6.3.9600.17114_none_d7563c78ff20c340.manifest
File versionNot applicable
File size711
Date (UTC)04-May-2014
Time (UTC)07:17
File nameAmd64_d7eb4623c9ac8cb137361acd03702a1f_31bf3856ad364e35_6.3.9600.17114_none_7e505e9e7c29ae4a.manifest
File versionNot applicable
File size711
Date (UTC)04-May-2014
Time (UTC)07:17
File nameAmd64_dfe09ecf56246bc752f2513b254e8a46_31bf3856ad364e35_6.3.9600.17114_none_6a6215dc0c52c9c3.manifest
File versionNot applicable
File size711
Date (UTC)04-May-2014
Time (UTC)07:17
File nameAmd64_e6a58098567389caee28e07b3461f539_31bf3856ad364e35_6.3.9600.17114_none_55cd8da9f04321b0.manifest
File versionNot applicable
File size711
Date (UTC)04-May-2014
Time (UTC)07:17
File nameAmd64_microsoft-hyper-v-vstack-vmms_31bf3856ad364e35_6.3.9600.17114_none_279ffc8b32ab17ec.manifest
File versionNot applicable
File size1,296,527
Date (UTC)04-May-2014
Time (UTC)07:18

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Keywords: kbautohotfix, kbqfe, kbhotfixserver, kbfix, kbsurveynew, kbexpertiseadvanced, kb

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Article Info
Article ID : 2965506
Revision : 1
Created on : 1/7/2017
Published on : 6/10/2014
Exists online : False
Views : 229