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  2. Windows Update does not download drivers for shared printers in Windows 8.1 or Windows Server 2012 R2

Windows Update does not download drivers for shared printers in Windows 8.1 or Windows Server 2012 R2

View products that this article applies to.

Symptoms

Consider the following scenario:
  • You install a printer on a computer (computer A), and then you share the printer.
  • You select the Always install the best software from Windows Update option button on another computer (computer B) that is running Windows 8.1, Windows RT 8.1, or Window Server 2012 R2.

    Note The option button is located in the Device Installation Settings dialog box under the Hardware tab of the System Properties dialog box. This option enables automatic searching of Windows Update for device drivers.
  • You connect computer B to the shared printer.
In this scenario, computer B may use a driver that is already installed locally. This may be a limited driver that does not support the full capabilities of the printer. We expect that computer B can download the best driver from the Windows Update service, but it cannot.

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Resolution

To resolve this issue, install update rollup 2962409. For more information about how to obtain this update rollup package, click the following article number to view the article in the Microsoft Knowledge Base:
2962409 Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 update rollup: June 2014

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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More Information

For more information about the Always install the best software from Windows Update option, go to the following Microsoft website:
General information about Device Manager, Hardware Wizards, and Resulting Internet Communication
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

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Keywords: kb, kbqfe, kbfix, kbsurveynew, kbexpertiseinter

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Article Info
Article ID : 2964951
Revision : 1
Created on : 1/7/2017
Published on : 6/10/2014
Exists online : False
Views : 335