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Error 1650 when accessing a receipt on POS in Microsoft Dynamics AX 2012 R3

View products that this article applies to.

This article applies to Microsoft Dynamics AX for the Indian (Hindi) region.

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Symptoms

As per Indian requirements, tax summary is expected to be printed on POS (point of sale) receipt to display tax breakdown to tax component and tax code. In the AX 2012 R3 release, when the locale in functionality profile is "IN" and the receipt profile for type Receipt should have either TaxID or Tax Component in the template, if users try to print receipt on POS, error code 1650 will be given and the receipt cannot be printed.

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Resolution

Hotfix information

A supported hotfix is available from Microsoft. There is a "Hotfix Download Available" section at the top of this Knowledge Base article. If you are encountering an issue downloading, installing this hotfix, or have other technical support questions, contact your partner or, if enrolled in a support plan directly with Microsoft, you can contact technical support for Microsoft Dynamics and create a new support request. To do this, visit the following Microsoft website:
https://mbs.microsoft.com/support/newstart.aspx
You can also contact technical support for Microsoft Dynamics by phone using these links for country specific phone numbers. To do this, visit one of the following Microsoft websites:

Partners
https://mbs.microsoft.com/partnersource/support/
Customers
https://mbs.microsoft.com/customersource/support/information/SupportInformation/global_support_contacts_eng.htm
In special cases, charges that are ordinarily incurred for support calls may be canceled if a Technical Support Professional for Microsoft Dynamics and related products determines that a specific update will resolve your problem. The usual support costs will apply to any additional support questions and issues that do not qualify for the specific update in question.

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Installation information

If you have customizations for one or more of the methods or the tables that are affected by this hotfix, you must apply these changes in a test environment before you apply the hotfix in a production environment.

For more information about how to install this hotfix, click the following article number to view the article in the Microsoft Knowledge Base:
893082 How to install a Microsoft Dynamics AX hotfix

Prerequisites

You must have Microsoft Dynamics AX 2012 R3 installed to apply this hotfix.

Restart requirement

You must restart the Application Object Server (AOS) service after you apply the hotfix.

File information

The global version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
File nameFile versionFile sizeDateTimePlatform
Aximpactanalysis.exeNot Applicable62,14425-Mar-201406:17x86
Axupdate.exeNot Applicable62,12825-Mar-201406:17x86
Clientoba32.mspNot Applicable16,248,83216-May-201400:51Not applicable
Clientoba64.mspNot Applicable16,248,83216-May-201400:51Not applicable
Commercedataexchangereal-timeservice.mspNot Applicable585,72816-May-201400:51Not applicable
Objectserver32.mspNot Applicable5,660,67216-May-201400:51Not applicable
Objectserver64.mspNot Applicable7,680,00016-May-201400:51Not applicable
Retaildatabaseutility.mspNot Applicable1,150,97616-May-201400:51Not applicable
Retailheadquarters32.mspNot Applicable815,10416-May-201400:51Not applicable
Retailheadquarters64.mspNot Applicable815,10416-May-201400:51Not applicable
Retailonlinechannel.mspNot Applicable483,32816-May-201400:51Not applicable
Retailpos.mspNot Applicable3,407,87216-May-201400:50Not applicable
Retailsdk.mspNot Applicable634,88016-May-201400:51Not applicable
Retailserver.mspNot Applicable479,23216-May-201400:51Not applicable
Axsetupsp.exe6.3.164.6891,985,20007-May-201411:16x86
Axsetupsplib.dll6.3.164.68992,85607-May-201411:16x86
Axsetupui.exe6.3.164.689362,16007-May-201411:16x86
Axutillib.dll6.3.164.564978,60816-Apr-201418:10x86
Microsoft.dynamics.servicing.dependencypackage.dll6.3.164.50536,09613-Apr-201416:56x86
Microsoft.dynamics.servicing.graphlibrary.dll6.3.164.62742,73627-Apr-201419:23x86
Microsoft.dynamics.servicing.operations.dll6.3.164.62744,27227-Apr-201419:23x86
Axsetupsp.resources.dll6.3.164.490514,75213-Apr-201416:56x86
Axsetupsp.resources.dll6.3.164.490498,36813-Apr-201416:56x86
Axsetupsp.resources.dll6.3.164.490494,27213-Apr-201416:56x86
Axsetupsp.resources.dll6.3.164.490498,36813-Apr-201416:56x86
Axsetupsp.resources.dll6.3.164.490502,46413-Apr-201416:56x86
Axsetupsp.resources.dll6.3.164.490490,17613-Apr-201416:56x86
Axsetupsp.resources.dll6.3.164.490494,27213-Apr-201416:56x86
Axsetupsp.resources.dll6.3.164.490506,56013-Apr-201416:56x86
Axsetupsp.resources.dll6.3.164.490502,46413-Apr-201416:56x86
Axsetupsp.resources.dll6.3.164.490494,27213-Apr-201416:56x86
Axsetupsp.resources.dll6.3.164.490498,36813-Apr-201416:56x86
Axsetupsp.resources.dll6.3.164.490518,84813-Apr-201416:56x86
Axsetupsp.resources.dll6.3.164.490494,27213-Apr-201416:56x86
Axsetupsp.resources.dll6.3.164.490498,36813-Apr-201416:56x86
Axsetupsp.resources.dll6.3.164.490494,27213-Apr-201416:56x86
Axsetupsp.resources.dll6.3.164.490498,36813-Apr-201416:56x86
Axsetupsp.resources.dll6.3.164.490502,46413-Apr-201416:56x86
Axsetupsp.resources.dll6.3.164.490502,46413-Apr-201416:56x86
Axsetupsp.resources.dll6.3.164.490535,23213-Apr-201416:56x86
Axsetupsp.resources.dll6.3.164.490494,27213-Apr-201416:56x86
Axsetupsp.resources.dll6.3.164.490568,00013-Apr-201416:56x86
Axsetupsp.resources.dll6.3.164.490486,08013-Apr-201416:56x86


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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.

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Keywords: kbexpertisebeginner, kbexpertiseinter, kbexpertiseadvanced, kbnoloc, kbqfe, kbautohotfix, kbmbspartner, kbmbsmigrate, kb, kbmbsquickpub, kbsurveynew, kbhotfixserver

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Article Info
Article ID : 2964868
Revision : 2
Created on : 2/17/2017
Published on : 2/17/2017
Exists online : False
Views : 353