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  2. Windows 8.1 or Windows 7 cannot connect over DirectAccess to a Remote Desktop Session Host server farm

Windows 8.1 or Windows 7 cannot connect over DirectAccess to a Remote Desktop Session Host server farm

View products that this article applies to.

Symptoms

Consider the following scenario:
  • You have a Remote Desktop Services (RDS) deployment.
  • The deployment contains an RD Connection Broker server and one or more RD Session Host servers or RD Virtualization Host servers.
  • The deployment is running Windows Server 2008 R2, Windows Server 2012, or Windows Server 2012 R2.
  • You expose the RDS Endpoint servers to users outside your corporate network by using DirectAccess.

In this scenario, clients can use Windows 8.1 or Windows 7 Remote Desktop Connection to connect to the RD Connection Broker server but cannot connect to their target endpoint in the RD Session Host server farm.

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Cause

This problem occurs because the client does not try all the endpoint addresses that are passed in the redirection packet of the RD Connection Broker server.

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Resolution

Hotfix information

A supported hotfix is available from Microsoft Support. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, go to the following Microsoft website:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this update, you must first install update 2919355 on Windows 8.1, or Service Pack 1 for Windows 7.

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any previously released hotfix.

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File information
The English (United States) version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows 8.1 file information and notes

Important Windows 8.1 and Windows Server 2012 R2 hotfixes are included in the same packages. However, only "Windows 8.1" is listed on the Hotfix Request page. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 8.1" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, milestone (RTM,SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.

    VersionProductMilestoneService branch
    6.3.960 0.17xxxWindows 8.1RTMGDR
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows 8.1 and Windows Server 2012 R2" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 8.1
File nameFile versionFile sizeDateTimePlatform
Mstscax.dll6.3.9600.171145,776,89603-May-201403:30x86
Mstscax.mofNot Applicable2,05518-Jun-201312:26Not Applicable
Rdvidcrl.dll6.3.9600.17041855,55206-Mar-201407:08x86
Tsgqec.dll6.3.9600.1704153,24806-Mar-201407:44x86
For all supported x64-based versions of Windows 8.1
File nameFile versionFile sizeDateTimePlatform
Mstscax.dll6.3.9600.171146,648,83203-May-201403:28x64
Mstscax.mofNot Applicable2,05518-Jun-201314:55Not Applicable
Rdvidcrl.dll6.3.9600.170411,057,28006-Mar-201407:47x64
Tsgqec.dll6.3.9600.1704164,51206-Mar-201408:37x64
Mstscax.dll6.3.9600.171145,776,89603-May-201403:30x86
Mstscax.mofNot Applicable2,05518-Jun-201312:26Not Applicable
Rdvidcrl.dll6.3.9600.17041855,55206-Mar-201407:08x86
Tsgqec.dll6.3.9600.1704153,24806-Mar-201407:44x86
For all supported ARM-based versions of Windows 8.1
File nameFile versionFile sizeDateTimePlatform
Mstscax.dll6.3.9600.171145,065,72803-May-201403:27Not Applicable
Mstscax.mofNot Applicable2,05518-Jun-201314:55Not Applicable
Rdvidcrl.dll6.3.9600.17041943,61606-Mar-201406:07Not Applicable
Tsgqec.dll6.3.9600.1704150,17606-Mar-201406:37Not Applicable

Windows 7 file information notes
Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
For all supported x86-based versions of Windows 7
File nameFile versionFile sizeDateTimePlatform
Mstscax.dll6.3.9600.171955,702,65604-Jun-201402:10x86
Mstscax.mofNot applicable2,05526-Nov-201322:44Not applicable
Rdvidcrl.dll6.3.9600.16415855,55209-Jan-201402:31x86
Tsgqec.dll6.3.9600.1641553,24809-Jan-201402:31x86


For all supported x64-based versions of Windows 7
File nameFile versionFile sizeDateTimePlatform
Mstscax.dll6.3.9600.171956,583,29604-Jun-201402:34x64
Mstscax.mofNot applicable2,05526-Nov-201322:49Not applicable
Rdvidcrl.dll6.3.9600.164151,057,28026-Nov-201322:49x64
Tsgqec.dll6.3.9600.1641562,97626-Nov-201322:49x64
Mstscax.dll6.3.9600.171955,702,65604-Jun-201402:10x86
Mstscax.mofNot applicable2,05526-Nov-201322:44Not applicable
Rdvidcrl.dll6.3.9600.16415855,55209-Jan-201402:31x86
Tsgqec.dll6.3.9600.1641553,24809-Jan-201402:31x86




Additional file information

Additional file information for Windows 8.1

Additional files for all supported x86-based versions of Windows 8.1
File namePackage_1_for_kb2964833~31bf3856ad364e35~x86~~6.3.1.0.mum
File versionNot Applicable
File size1,852
Date (UTC)04-May-2014
Time (UTC)21:04
PlatformNot Applicable
File namePackage_for_kb2964833_rtm_gm~31bf3856ad364e35~x86~~6.3.1.0.mum
File versionNot Applicable
File size1,405
Date (UTC)04-May-2014
Time (UTC)21:04
PlatformNot Applicable
File namePackage_for_kb2964833_rtm~31bf3856ad364e35~x86~~6.3.1.0.mum
File versionNot Applicable
File size1,471
Date (UTC)04-May-2014
Time (UTC)21:04
PlatformNot Applicable
File nameX86_1e8177905d7ee2b7b7159f8b5a12a35c_31bf3856ad364e35_6.3.9600.17114_none_23ef6d45936d1e15.manifest
File versionNot Applicable
File size722
Date (UTC)04-May-2014
Time (UTC)21:04
PlatformNot Applicable
File nameX86_microsoft-windows-t..s-clientactivexcore_31bf3856ad364e35_6.3.9600.17114_none_c4d96123e1092777.manifest
File versionNot Applicable
File size150,088
Date (UTC)04-May-2014
Time (UTC)21:04
PlatformNot Applicable
Additional files for all supported x64-based versions of Windows 8.1
File nameAmd64_1e8177905d7ee2b7b7159f8b5a12a35c_31bf3856ad364e35_6.3.9600.17114_none_800e08c94bca8f4b.manifest
File versionNot Applicable
File size724
Date (UTC)04-May-2014
Time (UTC)21:53
PlatformNot Applicable
File nameAmd64_4ca6f7d603dbc8fa79488294ecc1eb73_31bf3856ad364e35_6.3.9600.17114_none_597040db1f1c1345.manifest
File versionNot Applicable
File size726
Date (UTC)04-May-2014
Time (UTC)21:53
PlatformNot Applicable
File nameAmd64_microsoft-windows-t..s-clientactivexcore_31bf3856ad364e35_6.3.9600.17114_none_20f7fca7996698ad.manifest
File versionNot Applicable
File size150,094
Date (UTC)04-May-2014
Time (UTC)21:53
PlatformNot Applicable
File namePackage_1_for_kb2964833~31bf3856ad364e35~amd64~~6.3.1.0.mum
File versionNot Applicable
File size2,096
Date (UTC)04-May-2014
Time (UTC)21:53
PlatformNot Applicable
File namePackage_2_for_kb2964833~31bf3856ad364e35~amd64~~6.3.1.0.mum
File versionNot Applicable
File size2,086
Date (UTC)04-May-2014
Time (UTC)21:53
PlatformNot Applicable
File namePackage_for_kb2964833_rtm_gm~31bf3856ad364e35~amd64~~6.3.1.0.mum
File versionNot Applicable
File size1,691
Date (UTC)04-May-2014
Time (UTC)21:53
PlatformNot Applicable
File namePackage_for_kb2964833_rtm~31bf3856ad364e35~amd64~~6.3.1.0.mum
File versionNot Applicable
File size2,163
Date (UTC)04-May-2014
Time (UTC)21:53
PlatformNot Applicable
File nameX86_microsoft-windows-t..s-clientactivexcore_31bf3856ad364e35_6.3.9600.17114_none_c4d96123e1092777.manifest
File versionNot Applicable
File size150,088
Date (UTC)04-May-2014
Time (UTC)21:53
PlatformNot Applicable
Additional files for all supported ARM-based versions of Windows 8.1
File nameArm_747a6c30bc0d19563ce58b2e70634b07_31bf3856ad364e35_6.3.9600.17114_none_4acd8340c0c707ee.manifest
File versionNot Applicable
File size722
Date (UTC)04-May-2014
Time (UTC)21:17
PlatformNot Applicable
File nameArm_microsoft-windows-t..s-clientactivexcore_31bf3856ad364e35_6.3.9600.17114_none_c4dbd37be106463d.manifest
File versionNot Applicable
File size150,088
Date (UTC)04-May-2014
Time (UTC)21:17
PlatformNot Applicable
File namePackage_1_for_kb2964833~31bf3856ad364e35~arm~~6.3.1.0.mum
File versionNot Applicable
File size1,852
Date (UTC)04-May-2014
Time (UTC)21:17
PlatformNot Applicable
File namePackage_for_kb2964833_rtm_gm~31bf3856ad364e35~arm~~6.3.1.0.mum
File versionNot Applicable
File size1,405
Date (UTC)04-May-2014
Time (UTC)21:17
PlatformNot Applicable
File namePackage_for_kb2964833_rtm~31bf3856ad364e35~arm~~6.3.1.0.mum
File versionNot Applicable
File size1,471
Date (UTC)04-May-2014
Time (UTC)21:17
PlatformNot Applicable

Additional file information for Windows 7

Additional files for all supported x86-based versions of Windows 7
File propertyValue
File nameX86_7770ba89be5898fb96840ed01933faf5_31bf3856ad364e35_7.2.7601.22709_none_f052a6258280c878.manifest
File versionNot applicable
File size722
Date (UTC)04-Jun-2014
Time (UTC)05:32
PlatformNot applicable
File nameX86_microsoft-windows-t..s-clientactivexcore_31bf3856ad364e35_7.2.7601.22709_none_ec2e147966ad6acc.manifest
File versionNot applicable
File size169,551
Date (UTC)04-Jun-2014
Time (UTC)05:35
PlatformNot applicable


Additional files for all supported x64-based versions of Windows 7
File propertyValue
File nameAmd64_5042c392ac7a44597f28bd12b9047823_31bf3856ad364e35_7.2.7601.22709_none_1fac1caad7b39a15.manifest
File versionNot applicable
File size1,092
Date (UTC)04-Jun-2014
Time (UTC)05:32
PlatformNot applicable
File nameAmd64_microsoft-windows-t..s-clientactivexcore_31bf3856ad364e35_7.2.7601.22709_none_484caffd1f0adc02.manifest
File versionNot applicable
File size169,557
Date (UTC)04-Jun-2014
Time (UTC)05:32
PlatformNot applicable
File nameX86_microsoft-windows-t..s-clientactivexcore_31bf3856ad364e35_7.2.7601.22709_none_ec2e147966ad6acc.manifest
File versionNot applicable
File size169,551
Date (UTC)04-Jun-2014
Time (UTC)05:32
PlatformNot applicable

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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References

Learn about the terminology that Microsoft uses to describe software updates.

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Keywords: kbautohotfix, kbqfe, kbhotfixserver, kbfix, kbexpertiseinter, kbsurveynew, kbbug, kb

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Article Info
Article ID : 2964833
Revision : 1
Created on : 1/7/2017
Published on : 7/9/2014
Exists online : False
Views : 202