Deadlock makes server farm sites unavailable when a backup job fails

View products that this article applies to.

Symptoms

Consider the following scenario:

You run Microsoft System Center Data Protection Manager (DPM), and you install the DPM agents on Microsoft SharePoint farm servers.
You create a DPM protection group to protect this SharePoint farm.
You run a backup job.

In this scenario, the backup fails intermittently, and SQL Writer experiences a deadlock condition that leaves sites in the server farm unavailable.

Note This deadlock condition may occur when other requestors outside DPM are used. Additional services outside SharePoint may also be affected.

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Resolution

Hotfix information

A supported hotfix is available from Microsoft Support. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, go to the following Microsoft website:

http://support.microsoft.com/contactus/?ws=support

Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running one of the following operating systems:

Windows 7 Service Pack 1 (SP1)
Windows Server 2008 R2 Service Pack 1 (SP1)
Windows 8
Windows Server 2012
Windows 8.1
Windows Server 2012 R2

Learn about how to obtain Service Pack 1 for Windows 7 and for Windows Server 2008 R2 .

To apply this update on Windows 8.1 or Windows Server 2012 R2, you must first install update 2919355 .

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any previously released hotfix.

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File information

The English (United States) version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows 7 and Windows Server 2008 R2 file information and notes

Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.

Version Product SR_Level Service branch
6.1.760
1.
22xxx Windows 7 and Windows Server 2008 R2 SP1 LDR
GDR service branches contain only those fixes that are widely released to address widespread, extremely important issues. LDR service branches contain hotfixes in addition to widely released fixes.
The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows 7 and Windows Server 2008 R2" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

Version	Product	SR_Level	Service branch
6.1.760 1. 22xxx	Windows 7 and Windows Server 2008 R2	SP1	LDR

For all supported x86-based versions of Windows 7

File name	File version	File size	Date	Time	Platform
Vssapi.dll	6.1.7601.22680	1,128,448	09-May-2014	05:45	x86
Vsstrace.dll	6.1.7601.22680	56,320	09-May-2014	05:45	x86

For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

File name	File version	File size	Date	Time	Platform
Vssapi.dll	6.1.7601.22680	1,753,600	09-May-2014	06:19	x64
Vsstrace.dll	6.1.7601.22680	76,800	09-May-2014	06:19	x64
Vssapi.dll	6.1.7601.22680	1,128,448	09-May-2014	05:45	x86
Vsstrace.dll	6.1.7601.22680	56,320	09-May-2014	05:45	x86

For all supported IA-64-based versions of Windows Server 2008 R2

File name	File version	File size	Date	Time	Platform
Eventcls.dll	6.1.7601.22680	31,232	09-May-2014	05:23	IA-64
Vssapi.dll	6.1.7601.22680	2,514,432	09-May-2014	05:23	IA-64
Vsstrace.dll	6.1.7601.22680	123,904	09-May-2014	05:23	IA-64
Eventcls.dll	6.1.7601.22680	16,896	09-May-2014	05:45	x86
Vssapi.dll	6.1.7601.22680	1,128,448	09-May-2014	05:45	x86
Vsstrace.dll	6.1.7601.22680	56,320	09-May-2014	05:45	x86

Windows 8 and Windows Server 2012 file information and notes

Important Windows 8 and Windows Server 2012 hotfixes are included in the same packages. However, only "Windows 8" is listed on the Hotfix Request page. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 8" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

The files that apply to a specific product, milestone (RTM,SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.

Version Product Milestone Service branch
6.2.920 0.20 xxx Windows 8 and Windows Server 2012 RTM LDR
6.2.920 0.21 xxx Windows 8 and Windows Server 2012 RTM LDR
The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows 8 and Windows Server 2012" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

Version	Product	Milestone	Service branch
6.2.920 0.20 xxx	Windows 8 and Windows Server 2012	RTM	LDR
6.2.920 0.21 xxx	Windows 8 and Windows Server 2012	RTM	LDR

For all supported x86-based versions of Windows 8

File name	File version	File size	Date	Time	Platform
75dfb225-e2e4-4d39-9ac9-ffaff65ddf06.xml	Not Applicable	2,776	06-Jul-2012	20:20	Not Applicable
Eventcls.dll	6.2.9200.20521	15,360	20-Sep-2012	05:54	x86
Vssapi.dll	6.2.9200.21040	1,196,032	13-May-2014	00:05	x86
Vsstrace.dll	6.2.9200.20521	52,224	20-Sep-2012	05:55	x86

For all supported x64-based versions of Windows 8 and of Windows Server 2012

File name	File version	File size	Date	Time	Platform
75dfb225-e2e4-4d39-9ac9-ffaff65ddf06.xml	Not Applicable	2,776	06-Jul-2012	20:20	Not Applicable
Eventcls.dll	6.2.9200.20521	17,408	20-Sep-2012	06:30	x64
Vssapi.dll	6.2.9200.21040	1,513,984	13-May-2014	00:04	x64
Vsstrace.dll	6.2.9200.20521	69,632	20-Sep-2012	06:32	x64
Eventcls.dll	6.2.9200.20521	15,360	20-Sep-2012	05:54	x86
Vssapi.dll	6.2.9200.21040	1,196,032	13-May-2014	00:05	x86
Vsstrace.dll	6.2.9200.20521	52,224	20-Sep-2012	05:55	x86

Windows 8.1 and Windows Server 2012 R2 file information and notes

Important Windows 8.1 and Windows Server 2012 R2 hotfixes are included in the same packages. However, only "Windows 8.1" is listed on the Hotfix Request page. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 8.1" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

The files that apply to a specific product, milestone (RTM,SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.

Version Product Milestone Service branch
6.3.960 0.16 xxx Windows 8.1 and Windows Server 2012 R2 RTM GDR
6.3.960 0.17 xxx Windows 8.1 and Windows Server 2012 R2 RTM GDR
The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows 8.1 and Windows Server 2012 R2" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

Version	Product	Milestone	Service branch
6.3.960 0.16 xxx	Windows 8.1 and Windows Server 2012 R2	RTM	GDR
6.3.960 0.17 xxx	Windows 8.1 and Windows Server 2012 R2	RTM	GDR

For all supported x86-based versions of Windows 8.1

File name	File version	File size	Date	Time	Platform
Vssapi.dll	6.3.9600.17120	1,117,696	10-May-2014	03:21	x86

For all supported x64-based versions of Windows 8.1 and of Windows Server 2012 R2

File name	File version	File size	Date	Time	Platform
Eventcls.dll	6.3.9600.16384	15,872	22-Aug-2013	03:49	x86

Additional file information

Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7

File name	Package_1_for_kb2964441~31bf3856ad364e35~x86~~6.1.1.0.mum
File version	Not Applicable
File size	1,817
Date (UTC)	13-May-2014
Time (UTC)	18:44
Platform	Not Applicable

File name	Package_2_for_kb2964441~31bf3856ad364e35~x86~~6.1.1.0.mum
File version	Not Applicable
File size	1,800
Date (UTC)	13-May-2014
Time (UTC)	18:44
Platform	Not Applicable

File name	Package_3_for_kb2964441~31bf3856ad364e35~x86~~6.1.1.0.mum
File version	Not Applicable
File size	1,802
Date (UTC)	13-May-2014
Time (UTC)	18:44
Platform	Not Applicable

File name	Package_for_kb2964441_rtm~31bf3856ad364e35~x86~~6.1.1.0.mum
File version	Not Applicable
File size	1,459
Date (UTC)	13-May-2014
Time (UTC)	18:44
Platform	Not Applicable

File name	Package_for_kb2964441_sp1~31bf3856ad364e35~x86~~6.1.1.0.mum
File version	Not Applicable
File size	1,918
Date (UTC)	13-May-2014
Time (UTC)	18:44
Platform	Not Applicable

File name	X86_7abcfebd61f411b5cc4d05812064089a_31bf3856ad364e35_6.1.7601.22680_none_22f3ace3df6ef29e.manifest
File version	Not Applicable
File size	694
Date (UTC)	13-May-2014
Time (UTC)	18:44
Platform	Not Applicable

File name	X86_microsoft-windows-vssapi_31bf3856ad364e35_6.1.7601.22680_none_d7281da2f95ddbff.manifest
File version	Not Applicable
File size	12,389
Date (UTC)	13-May-2014
Time (UTC)	18:48
Platform	Not Applicable

Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

File name	Amd64_3c05a8c4b08dbdacbd4b5283257a503e_31bf3856ad364e35_6.1.7601.22680_none_90afc07d33aadf67.manifest
File version	Not Applicable
File size	1,038
Date (UTC)	13-May-2014
Time (UTC)	18:44
Platform	Not Applicable

File name	Amd64_a99c967a0af8e5c51a31f6d2b5f1a4e4_31bf3856ad364e35_6.1.7601.22680_none_8314cdf2ad9fa97a.manifest
File version	Not Applicable
File size	698
Date (UTC)	13-May-2014
Time (UTC)	18:44
Platform	Not Applicable

File name	Amd64_bfe1bddf535053bfe836229150f76016_31bf3856ad364e35_6.1.7601.22680_none_9166e82fc071bd7c.manifest
File version	Not Applicable
File size	698
Date (UTC)	13-May-2014
Time (UTC)	18:44
Platform	Not Applicable

File name	Amd64_microsoft-windows-vssapi_31bf3856ad364e35_6.1.7601.22680_none_3346b926b1bb4d35.manifest
File version	Not Applicable
File size	12,393
Date (UTC)	13-May-2014
Time (UTC)	18:51
Platform	Not Applicable

File name	Package_1_for_kb2964441~31bf3856ad364e35~amd64~~6.1.1.0.mum
File version	Not Applicable
File size	1,827
Date (UTC)	13-May-2014
Time (UTC)	18:44
Platform	Not Applicable

File name	Package_2_for_kb2964441~31bf3856ad364e35~amd64~~6.1.1.0.mum
File version	Not Applicable
File size	1,810
Date (UTC)	13-May-2014
Time (UTC)	18:44
Platform	Not Applicable

File name	Package_3_for_kb2964441~31bf3856ad364e35~amd64~~6.1.1.0.mum
File version	Not Applicable
File size	2,010
Date (UTC)	13-May-2014
Time (UTC)	18:44
Platform	Not Applicable

File name	Package_4_for_kb2964441~31bf3856ad364e35~amd64~~6.1.1.0.mum
File version	Not Applicable
File size	2,026
Date (UTC)	13-May-2014
Time (UTC)	18:44
Platform	Not Applicable

File name	Package_for_kb2964441_rtm~31bf3856ad364e35~amd64~~6.1.1.0.mum
File version	Not Applicable
File size	1,467
Date (UTC)	13-May-2014
Time (UTC)	18:44
Platform	Not Applicable

File name	Package_for_kb2964441_sp1~31bf3856ad364e35~amd64~~6.1.1.0.mum
File version	Not Applicable
File size	2,408
Date (UTC)	13-May-2014
Time (UTC)	18:44
Platform	Not Applicable

File name	Wow64_microsoft-windows-vssapi_31bf3856ad364e35_6.1.7601.22680_none_3d9b6378e61c0f30.manifest
File version	Not Applicable
File size	11,453
Date (UTC)	13-May-2014
Time (UTC)	18:51
Platform	Not Applicable

Additional files for all supported IA-64-based versions of Windows Server 2008 R2

File name	Ia64_74078954239161708c0badaef05efce2_31bf3856ad364e35_6.1.7601.22680_none_471e7872db1af339.manifest
File version	Not Applicable
File size	1,036
Date (UTC)	13-May-2014
Time (UTC)	18:44
Platform	Not Applicable

File name	Ia64_microsoft-windows-vssapi_31bf3856ad364e35_6.1.7601.22680_none_d729c198f95be4fb.manifest
File version	Not Applicable
File size	12,066
Date (UTC)	09-May-2014
Time (UTC)	06:05
Platform	Not Applicable

File name	Package_1_for_kb2964441~31bf3856ad364e35~ia64~~6.1.1.0.mum
File version	Not Applicable
File size	2,019
Date (UTC)	13-May-2014
Time (UTC)	18:44
Platform	Not Applicable

File name	Package_for_kb2964441_sp1~31bf3856ad364e35~ia64~~6.1.1.0.mum
File version	Not Applicable
File size	1,446
Date (UTC)	13-May-2014
Time (UTC)	18:44
Platform	Not Applicable

File name	Wow64_microsoft-windows-vssapi_31bf3856ad364e35_6.1.7601.22680_none_3d9b6378e61c0f30.manifest
File version	Not Applicable
File size	11,065
Date (UTC)	09-May-2014
Time (UTC)	06:04
Platform	Not Applicable

Additional file information for Windows 8 and for Windows Server 2012

Additional files for all supported x86-based versions of Windows 8

File name	Package_1_for_kb2964441~31bf3856ad364e35~x86~~6.2.1.0.mum
File version	Not Applicable
File size	1,807
Date (UTC)	13-May-2014
Time (UTC)	18:58
Platform	Not Applicable

File name	Package_2_for_kb2964441~31bf3856ad364e35~x86~~6.2.1.0.mum
File version	Not Applicable
File size	1,809
Date (UTC)	13-May-2014
Time (UTC)	18:58
Platform	Not Applicable

File name	Package_3_for_kb2964441~31bf3856ad364e35~x86~~6.2.1.0.mum
File version	Not Applicable
File size	1,802
Date (UTC)	13-May-2014
Time (UTC)	18:58
Platform	Not Applicable

File name	Package_for_kb2964441_rtm~31bf3856ad364e35~x86~~6.2.1.0.mum
File version	Not Applicable
File size	2,408
Date (UTC)	13-May-2014
Time (UTC)	18:58
Platform	Not Applicable

File name	X86_162d2fa0ef89c2632f38880844d6e69b_31bf3856ad364e35_6.2.9200.21041_none_375423684af97ea7.manifest
File version	Not Applicable
File size	694
Date (UTC)	13-May-2014
Time (UTC)	18:58
Platform	Not Applicable

File name	X86_microsoft-windows-vssapi_31bf3856ad364e35_6.2.9200.21041_none_d243a76e6c287915.manifest
File version	Not Applicable
File size	11,914
Date (UTC)	13-May-2014
Time (UTC)	18:58
Platform	Not Applicable

Additional files for all supported x64-based versions of Windows 8 and of Windows Server 2012

File name	Amd64_0cb1aff8519205925eeb551771fafa6d_31bf3856ad364e35_6.2.9200.21041_none_bdf6d8e1e51f0dab.manifest
File version	Not Applicable
File size	1,038
Date (UTC)	13-May-2014
Time (UTC)	19:50
Platform	Not Applicable

File name	Amd64_65a8a9ce24f575dd995c09605277253e_31bf3856ad364e35_6.2.9200.21041_none_b5825538cc34c66e.manifest
File version	Not Applicable
File size	698
Date (UTC)	13-May-2014
Time (UTC)	19:50
Platform	Not Applicable

File name	Amd64_cb5ee1e8d076130ecd052065662e79ff_31bf3856ad364e35_6.2.9200.21041_none_be68424cc085826a.manifest
File version	Not Applicable
File size	698
Date (UTC)	13-May-2014
Time (UTC)	19:50
Platform	Not Applicable

File name	Amd64_microsoft-windows-vssapi_31bf3856ad364e35_6.2.9200.21041_none_2e6242f22485ea4b.manifest
File version	Not Applicable
File size	11,918
Date (UTC)	13-May-2014
Time (UTC)	19:50
Platform	Not Applicable

File name	Package_1_for_kb2964441~31bf3856ad364e35~amd64~~6.2.1.0.mum
File version	Not Applicable
File size	1,817
Date (UTC)	13-May-2014
Time (UTC)	19:50
Platform	Not Applicable

File name	Package_2_for_kb2964441~31bf3856ad364e35~amd64~~6.2.1.0.mum
File version	Not Applicable
File size	2,271
Date (UTC)	13-May-2014
Time (UTC)	19:50
Platform	Not Applicable

File name	Package_3_for_kb2964441~31bf3856ad364e35~amd64~~6.2.1.0.mum
File version	Not Applicable
File size	2,262
Date (UTC)	13-May-2014
Time (UTC)	19:50
Platform	Not Applicable

File name	Package_4_for_kb2964441~31bf3856ad364e35~amd64~~6.2.1.0.mum
File version	Not Applicable
File size	2,026
Date (UTC)	13-May-2014
Time (UTC)	19:50
Platform	Not Applicable

File name	Package_for_kb2964441_rtm~31bf3856ad364e35~amd64~~6.2.1.0.mum
File version	Not Applicable
File size	3,365
Date (UTC)	13-May-2014
Time (UTC)	19:50
Platform	Not Applicable

File name	Wow64_microsoft-windows-vssapi_31bf3856ad364e35_6.2.9200.21041_none_38b6ed4458e6ac46.manifest
File version	Not Applicable
File size	10,915
Date (UTC)	13-May-2014
Time (UTC)	19:50
Platform	Not Applicable

Additional file information for Windows 8.1 and for Windows Server 2012 R2

Additional files for all supported x86-based versions of Windows 8.1

File name	Package_1_for_kb2964441~31bf3856ad364e35~x86~~6.3.1.0.mum
File version	Not Applicable
File size	1,807
Date (UTC)	13-May-2014
Time (UTC)	18:38
Platform	Not Applicable

File name	Package_2_for_kb2964441~31bf3856ad364e35~x86~~6.3.1.0.mum
File version	Not Applicable
File size	1,821
Date (UTC)	13-May-2014
Time (UTC)	18:38
Platform	Not Applicable

File name	Package_for_kb2964441_rtm_gm~31bf3856ad364e35~x86~~6.3.1.0.mum
File version	Not Applicable
File size	1,681
Date (UTC)	13-May-2014
Time (UTC)	18:38
Platform	Not Applicable

File name	Package_for_kb2964441_rtm~31bf3856ad364e35~x86~~6.3.1.0.mum
File version	Not Applicable
File size	1,673
Date (UTC)	13-May-2014
Time (UTC)	18:38
Platform	Not Applicable

File name	X86_826fc0332232c6deab8fbc5a3b1aa968_31bf3856ad364e35_6.3.9600.17120_none_4595c2fb7b02ebf3.manifest
File version	Not Applicable
File size	694
Date (UTC)	13-May-2014
Time (UTC)	18:38
Platform	Not Applicable

File name	X86_microsoft-windows-vssapi_31bf3856ad364e35_6.3.9600.17120_none_69c366a39d2e52dd.manifest
File version	Not Applicable
File size	11,914
Date (UTC)	13-May-2014
Time (UTC)	18:38
Platform	Not Applicable

Additional files for all supported x64-based versions of Windows 8.1 and of Windows Server 2012 R2

File name	Amd64_0cf5d20463332a4f3bd7009c0717c644_31bf3856ad364e35_6.3.9600.17120_none_3c8eb4de16b95dea.manifest
File version	Not Applicable
File size	698
Date (UTC)	13-May-2014
Time (UTC)	19:19
Platform	Not Applicable

File name	Amd64_139b13601fca2d3f083b6d48cb666a15_31bf3856ad364e35_6.3.9600.17120_none_c1a9e4cfd256ff86.manifest
File version	Not Applicable
File size	698
Date (UTC)	13-May-2014
Time (UTC)	19:19
Platform	Not Applicable

File name	Amd64_microsoft-windows-vssapi_31bf3856ad364e35_6.3.9600.17120_none_c5e20227558bc413.manifest
File version	Not Applicable
File size	11,918
Date (UTC)	13-May-2014
Time (UTC)	19:19
Platform	Not Applicable

File name	Package_1_for_kb2964441~31bf3856ad364e35~amd64~~6.3.1.0.mum
File version	Not Applicable
File size	1,817
Date (UTC)	13-May-2014
Time (UTC)	19:19
Platform	Not Applicable

File name	Package_2_for_kb2964441~31bf3856ad364e35~amd64~~6.3.1.0.mum
File version	Not Applicable
File size	2,272
Date (UTC)	13-May-2014
Time (UTC)	19:19
Platform	Not Applicable

File name	Package_3_for_kb2964441~31bf3856ad364e35~amd64~~6.3.1.0.mum
File version	Not Applicable
File size	2,275
Date (UTC)	13-May-2014
Time (UTC)	19:19
Platform	Not Applicable

File name	Package_for_kb2964441_rtm_gm~31bf3856ad364e35~amd64~~6.3.1.0.mum
File version	Not Applicable
File size	1,969
Date (UTC)	13-May-2014
Time (UTC)	19:19
Platform	Not Applicable

File name	Package_for_kb2964441_rtm~31bf3856ad364e35~amd64~~6.3.1.0.mum
File version	Not Applicable
File size	2,789
Date (UTC)	13-May-2014
Time (UTC)	19:19
Platform	Not Applicable

File name	Wow64_microsoft-windows-vssapi_31bf3856ad364e35_6.3.9600.17120_none_d036ac7989ec860e.manifest
File version	Not Applicable
File size	10,915
Date (UTC)	13-May-2014
Time (UTC)	19:19
Platform	Not Applicable

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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References

Learn about the terminology that Microsoft uses to describe software updates.

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Applies to:

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Keywords: kb, kbautohotfix, kbqfe, kbhotfixserver, kbfix, kbexpertiseinter, kbsurveynew, kbbug

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Article Info

Article ID	:	2964441
Revision	:	1
Created on	:	1/7/2017
Published on	:	2/10/2015
Exists online	:	False
Views	:	189

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Deadlock makes server farm sites unavailable when a backup job fails

Symptoms

Resolution

Hotfix information

Prerequisites

Restart requirement

Hotfix replacement information

Windows 7 and Windows Server 2008 R2 file information and notes

For all supported x86-based versions of Windows 7

For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

For all supported IA-64-based versions of Windows Server 2008 R2

Windows 8 and Windows Server 2012 file information and notes

For all supported x86-based versions of Windows 8

For all supported x64-based versions of Windows 8 and of Windows Server 2012

Windows 8.1 and Windows Server 2012 R2 file information and notes

For all supported x86-based versions of Windows 8.1

For all supported x64-based versions of Windows 8.1 and of Windows Server 2012 R2

Additional file information

Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7

Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

Additional files for all supported IA-64-based versions of Windows Server 2008 R2

Additional file information for Windows 8 and for Windows Server 2012

Additional files for all supported x86-based versions of Windows 8

Additional files for all supported x64-based versions of Windows 8 and of Windows Server 2012

Additional file information for Windows 8.1 and for Windows Server 2012 R2

Additional files for all supported x86-based versions of Windows 8.1

Additional files for all supported x64-based versions of Windows 8.1 and of Windows Server 2012 R2

Status

References

Applies to: