How to submit a Coop claim for Commercial Distributors

In order to submit a Coop claim via the Channel Incentives Platform tool (CHIP), please follow the steps below:

1. Open CHIP and log in using your Microsoft account (previous Live ID.)
2. Select Program Name – Rebates.
3. Select Submit a Claim from the I Need To… menu.
4. Select the Usage Period and the Claim category.
5. Complete the claim form.
6. Complete the invoice information.
7. Add and Upload your invoice.
8. Add and Upload your Proof of Execution (POE) documents.
9. Review the completed form.
10. Click Submit to send the claim to Microsoft for approval.

If you have any issues relating to submitting your Coop claim, please log a case with our support team via the Call Logging Tool on explore.ms.

1. Open explore.ms and click Sign In.
2. Sign in using your Microsoft Account (previous Live ID) and password.
3. Under the Tools heading, click Call Logging Tool (CLT) to create your case.

In the event that you cannot access CLT, please find region specific contact details below: 
 

• Asia Pacific: apocchi@microsoft.com
• Europe, Middle East, and Africa: erebates@microsoft.com
• Latin America: msreb@microsoft.com
• North America: ciquest@microsoft.com