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Bluetooth devices unrecognized after a computer resumes from sleep or hibernate state in Windows 8.1 or Windows 7

View products that this article applies to.

Symptoms

Consider the following scenario:
  • You have a Windows 8.1-based or Windows 7-based computer that uses AMD Beema.
  • You connect multiple Bluetooth devices to the computer, and they are connected to the same universal serial bus (USB) hub.
  • You put the computer in to sleep or hibernate state, and then resume the computer.
In this scenario, some Bluetooth devices cannot be recognized and therefore cannot be used.

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Cause

This issue occurs because of a bug in the USB hub low level driver.

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Resolution

Update information

To resolve this issue, install the following update in Windows 8.1:
2955164 Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 update rollup: May 2014

Hotfix information for Windows 8.1 and Windows 7

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix Download Available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix Download Available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must have update 2919355 for Windows 8.1 or Service Pack 1 for Windows 7 installed.

Registry information

To apply this hotfix, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.
File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows 8.1 file information notes
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows 8.1" section. MUM, MANIFEST, and the associated security catalog (.cat) files, are very important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 8.1
File nameFile versionFile sizeDateTimePlatform
Usbd.sys6.3.9600.1709823,89618-Apr-201413:29x86
Usbehci.sys6.3.9600.1709872,53618-Apr-201413:29x86
Usbhub.sys6.3.9600.17098337,75218-Apr-201413:29x86
Usbohci.sys6.3.9600.1638422,01622-Aug-201304:11x86
Usbport.sys6.3.9600.17098382,29618-Apr-201413:29x86
Usbuhci.sys6.3.9600.1709826,11218-Apr-201410:54x86
For all supported x64-based versions of Windows 8.1
File nameFile versionFile sizeDateTimePlatform
Usbd.sys6.3.9600.1709827,99218-Apr-201414:46x64
Usbehci.sys6.3.9600.1709889,94418-Apr-201414:46x64
Usbhub.sys6.3.9600.17098418,13618-Apr-201414:46x64
Usbohci.sys6.3.9600.1638430,20822-Aug-201311:39x64
Usbport.sys6.3.9600.17098440,66418-Apr-201414:46x64
Usbuhci.sys6.3.9600.1709837,37618-Apr-201412:14x64
Windows 7 file information notes
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows 7" section. MUM, MANIFEST, and the associated security catalog (.cat) files, are very important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 7
File nameFile versionFile sizeDateTimePlatform
Usbccgp.sys6.1.7601.2252676,28827-Nov-201301:18x86
Usbhub.sys6.1.7601.22701259,07226-May-201401:30x86
Usbd.sys6.1.7601.225266,01627-Nov-201301:18Not applicable
Usbehci.sys6.1.7601.2270146,59226-May-201401:29x86
Usbhub.sys6.1.7601.22701259,07226-May-201401:30x86
Usbohci.sys6.1.7601.2252620,48027-Nov-201301:18x86
Usbport.sys6.1.7601.22701285,69626-May-201401:29x86
Usbuhci.sys6.1.7601.2252624,57627-Nov-201301:18x86
Usbccgp.sys6.1.7601.2252676,28827-Nov-201301:18x86
Usbhub.sys6.1.7601.22701259,07226-May-201401:30x86
Usbport.inf_locNot applicable24,22620-Nov-201012:38Not applicable
Usbport.inf_locNot applicable26,75420-Nov-201012:47Not applicable
Usbport.inf_locNot applicable24,27620-Nov-201012:47Not applicable
Usbport.inf_locNot applicable24,72020-Nov-201012:02Not applicable
Usbport.inf_locNot applicable25,24420-Nov-201012:47Not applicable
Usbport.inf_locNot applicable24,23620-Nov-201012:10Not applicable
Usbport.inf_locNot applicable26,23420-Nov-201012:01Not applicable
Usbport.inf_locNot applicable24,26620-Nov-201012:40Not applicable
Usbport.inf_locNot applicable24,68420-Nov-201012:09Not applicable
Usbport.inf_locNot applicable24,23620-Nov-201012:47Not applicable
Usbport.inf_locNot applicable24,45020-Nov-201012:55Not applicable
Usbport.inf_locNot applicable24,51620-Nov-201012:49Not applicable
Usbport.inf_locNot applicable24,18620-Nov-201012:10Not applicable
Usbport.inf_locNot applicable24,16420-Nov-201013:43Not applicable
Usbport.inf_locNot applicable24,23620-Nov-201012:47Not applicable
Usbport.inf_locNot applicable24,38620-Nov-201012:47Not applicable
Usbport.inf_locNot applicable24,95020-Nov-201012:55Not applicable
Usbport.inf_locNot applicable24,28620-Nov-201012:48Not applicable
Usbport.inf_locNot applicable26,24420-Nov-201012:47Not applicable
Usbport.inf_locNot applicable25,50420-Nov-201012:55Not applicable
Usbport.inf_locNot applicable24,27020-Nov-201012:55Not applicable
Usbport.inf_locNot applicable26,24020-Nov-201012:58Not applicable
Usbport.inf_locNot applicable24,17220-Nov-201013:44Not applicable
Usbport.inf_locNot applicable24,18220-Nov-201013:44Not applicable
Usbd.sys6.1.7601.225266,01627-Nov-201301:18Not applicable
Usbehci.sys6.1.7601.2270146,59226-May-201401:29x86
Usbhub.sys6.1.7601.22701259,07226-May-201401:30x86
Usbohci.sys6.1.7601.2252620,48027-Nov-201301:18x86
Usbport.sys6.1.7601.22701285,69626-May-201401:29x86
Usbuhci.sys6.1.7601.2252624,57627-Nov-201301:18x86


For all supported x86-based versions of Windows 7
File nameFile versionFile sizeDateTimePlatform
Usbccgp.sys6.1.7601.2252699,84027-Nov-201301:42x64
Usbhub.sys6.1.7601.22701343,55226-May-201401:47x64
Usbd.sys6.1.7601.225267,80827-Nov-201301:42x64
Usbehci.sys6.1.7601.2270156,32026-May-201401:47x64
Usbhub.sys6.1.7601.22701343,55226-May-201401:47x64
Usbohci.sys6.1.7601.2252625,60027-Nov-201301:42x64
Usbport.sys6.1.7601.22701327,16826-May-201401:47x64
Usbuhci.sys6.1.7601.2252630,72027-Nov-201301:42x64
Usbccgp.sys6.1.7601.2252699,84027-Nov-201301:42x64
Usbhub.sys6.1.7601.22701343,55226-May-201401:47x64
Usbport.inf_locNot applicable24,22620-Nov-201013:29Not applicable
Usbport.inf_locNot applicable26,75420-Nov-201013:32Not applicable
Usbport.inf_locNot applicable24,27620-Nov-201013:28Not applicable
Usbport.inf_locNot applicable24,72020-Nov-201013:12Not applicable
Usbport.inf_locNot applicable25,24420-Nov-201013:28Not applicable
Usbport.inf_locNot applicable24,23620-Nov-201013:04Not applicable
Usbport.inf_locNot applicable26,23420-Nov-201013:08Not applicable
Usbport.inf_locNot applicable24,26620-Nov-201013:28Not applicable
Usbport.inf_locNot applicable24,68420-Nov-201013:09Not applicable
Usbport.inf_locNot applicable24,23620-Nov-201013:33Not applicable
Usbport.inf_locNot applicable24,45020-Nov-201013:35Not applicable
Usbport.inf_locNot applicable24,51620-Nov-201013:40Not applicable
Usbport.inf_locNot applicable24,18620-Nov-201013:03Not applicable
Usbport.inf_locNot applicable24,16420-Nov-201014:28Not applicable
Usbport.inf_locNot applicable24,23620-Nov-201013:31Not applicable
Usbport.inf_locNot applicable24,38620-Nov-201013:30Not applicable
Usbport.inf_locNot applicable24,95020-Nov-201013:46Not applicable
Usbport.inf_locNot applicable24,28620-Nov-201013:38Not applicable
Usbport.inf_locNot applicable26,24420-Nov-201013:42Not applicable
Usbport.inf_locNot applicable25,50420-Nov-201013:46Not applicable
Usbport.inf_locNot applicable24,27020-Nov-201013:37Not applicable
Usbport.inf_locNot applicable26,24020-Nov-201013:47Not applicable
Usbport.inf_locNot applicable24,17220-Nov-201014:32Not applicable
Usbport.inf_locNot applicable24,18220-Nov-201014:28Not applicable
Usbd.sys6.1.7601.225267,80827-Nov-201301:42x64
Usbehci.sys6.1.7601.2270156,32026-May-201401:47x64
Usbhub.sys6.1.7601.22701343,55226-May-201401:47x64
Usbohci.sys6.1.7601.2252625,60027-Nov-201301:42x64
Usbport.sys6.1.7601.22701327,16826-May-201401:47x64
Usbuhci.sys6.1.7601.2252630,72027-Nov-201301:42x64

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows 8.1

Additional files for all supported x86-based versions of Windows 8.1
File propertyValue
File nameX86_usbport.inf_31bf3856ad364e35_6.3.9600.17098_none_525b38bc1f2bda0d.manifest
File versionNot applicable
File size6,164
Date (UTC)18-Apr-2014
Time (UTC)21:55
PlatformNot applicable
Additional files for all supported x64-based versions of Windows 8.1
File propertyValue
File nameAmd64_usbport.inf_31bf3856ad364e35_6.3.9600.17098_none_ae79d43fd7894b43.manifest
File versionNot applicable
File size6,168
Date (UTC)18-Apr-2014
Time (UTC)22:01
PlatformNot applicable

Additional file information for Windows 7



Additional files for all supported x86-based versions of Windows 7
File propertyValue
File nameX86_03021003f6681016c36e43deaebfeb46_31bf3856ad364e35_6.1.7601.22701_none_ee02d8c152156379.manifest
File versionNot applicable
File size649
Date (UTC)26-May-2014
Time (UTC)14:10
PlatformNot applicable
File nameX86_11b3c5ffc0513b146630aeda2724e587_31bf3856ad364e35_6.1.7601.22701_none_aa0d3d0e77eebc10.manifest
File versionNot applicable
File size649
Date (UTC)26-May-2014
Time (UTC)14:10
PlatformNot applicable
File nameX86_14434b73732366748c90786b82eb4b4f_31bf3856ad364e35_6.1.7601.22701_none_74c57155067abc46.manifest
File versionNot applicable
File size649
Date (UTC)26-May-2014
Time (UTC)14:10
PlatformNot applicable
File nameX86_1488f865cc7cf4db39f6a9beaf745b92_31bf3856ad364e35_6.1.7601.22701_none_3a23a92ed2655731.manifest
File versionNot applicable
File size649
Date (UTC)26-May-2014
Time (UTC)14:10
PlatformNot applicable
File nameX86_14e104a0b05ffed08a88e7703ca5f343_31bf3856ad364e35_6.1.7601.22701_none_7b36f9a3da69201c.manifest
File versionNot applicable
File size649
Date (UTC)26-May-2014
Time (UTC)14:10
PlatformNot applicable
File nameX86_153efe5527f9dfc2639d849a25c01225_31bf3856ad364e35_6.1.7601.22701_none_e2b72e71616842f4.manifest
File versionNot applicable
File size649
Date (UTC)26-May-2014
Time (UTC)14:10
PlatformNot applicable
File nameX86_1665d11d0f7054d6f43942278282ceb9_31bf3856ad364e35_6.1.7601.22701_none_ccae78fb9fb57854.manifest
File versionNot applicable
File size649
Date (UTC)26-May-2014
Time (UTC)14:10
PlatformNot applicable
File nameX86_202b97cced4b492aae73eb9f371eea9b_31bf3856ad364e35_6.1.7601.22701_none_6923c27fea8bd158.manifest
File versionNot applicable
File size649
Date (UTC)26-May-2014
Time (UTC)14:10
PlatformNot applicable
File nameX86_29185bad70b4029c1b7e1cbe729da0cb_31bf3856ad364e35_6.1.7601.22701_none_77dc4cf1162fc033.manifest
File versionNot applicable
File size649
Date (UTC)26-May-2014
Time (UTC)14:10
PlatformNot applicable
File nameX86_293a8828bb2a0e7f81084e40b0de5114_31bf3856ad364e35_6.1.7601.22701_none_839d91708c36ab04.manifest
File versionNot applicable
File size649
Date (UTC)26-May-2014
Time (UTC)14:10
PlatformNot applicable
File nameX86_3ac1e35f30db6ae60780b820ad450174_31bf3856ad364e35_6.1.7601.22701_none_fd885e1a2eb2b855.manifest
File versionNot applicable
File size649
Date (UTC)26-May-2014
Time (UTC)14:10
PlatformNot applicable
File nameX86_407398f6ec592f6226d5fff2a8f85052_31bf3856ad364e35_6.1.7601.22701_none_ab86c6cbf5e15505.manifest
File versionNot applicable
File size649
Date (UTC)26-May-2014
Time (UTC)14:10
PlatformNot applicable
File nameX86_602e93228f2368c528ae3d8895332e03_31bf3856ad364e35_6.1.7601.22701_none_bb78dfdf91b9e075.manifest
File versionNot applicable
File size649
Date (UTC)26-May-2014
Time (UTC)14:10
PlatformNot applicable
File nameX86_838ebe873cd7dce8ae93ac55d726686f_31bf3856ad364e35_6.1.7601.22701_none_80194d77c07bda3a.manifest
File versionNot applicable
File size649
Date (UTC)26-May-2014
Time (UTC)14:10
PlatformNot applicable
File nameX86_90028f4eee990f486c4030e821b77fbb_31bf3856ad364e35_6.1.7601.22701_none_e5897c8e5822e8f4.manifest
File versionNot applicable
File size649
Date (UTC)26-May-2014
Time (UTC)14:10
PlatformNot applicable
File nameX86_9ecd1ebb8c644e1ea1d5dd55dd089afe_31bf3856ad364e35_6.1.7601.22701_none_a605547f4c211e7b.manifest
File versionNot applicable
File size649
Date (UTC)26-May-2014
Time (UTC)14:10
PlatformNot applicable
File nameX86_a668f12b39dbdb31275f7c886e629087_31bf3856ad364e35_6.1.7601.22701_none_b2ebce8c4344327f.manifest
File versionNot applicable
File size649
Date (UTC)26-May-2014
Time (UTC)14:10
PlatformNot applicable
File nameX86_b51ddf1715c6f26325a2d290d9a9e766_31bf3856ad364e35_6.1.7601.22701_none_f2889e45b1afe98c.manifest
File versionNot applicable
File size649
Date (UTC)26-May-2014
Time (UTC)14:10
PlatformNot applicable
File nameX86_bb06337bee467831e37bf3b71e84a64a_31bf3856ad364e35_6.1.7601.22701_none_0d8ea4359a23a127.manifest
File versionNot applicable
File size649
Date (UTC)26-May-2014
Time (UTC)14:10
PlatformNot applicable
File nameX86_c0587d9aebe054467792d0d559a737e5_31bf3856ad364e35_6.1.7601.22701_none_581ff7af4df91156.manifest
File versionNot applicable
File size649
Date (UTC)26-May-2014
Time (UTC)14:10
PlatformNot applicable
File nameX86_c8cc71e65b20b841e8d3045e5ade8b56_31bf3856ad364e35_6.1.7601.22701_none_6a20b241ed5eb378.manifest
File versionNot applicable
File size649
Date (UTC)26-May-2014
Time (UTC)14:10
PlatformNot applicable
File nameX86_embedded-usb.inf_31bf3856ad364e35_6.1.7601.22701_none_0ab4b963377cb4ef.manifest
File versionNot applicable
File size3,145
Date (UTC)26-May-2014
Time (UTC)14:14
PlatformNot applicable
File nameX86_embedded-usbport.inf_31bf3856ad364e35_6.1.7601.22701_none_1efda7d08eaecb22.manifest
File versionNot applicable
File size5,259
Date (UTC)26-May-2014
Time (UTC)14:14
PlatformNot applicable
File nameX86_f26926c60e44e29b38f72c287d5cd5d5_31bf3856ad364e35_6.1.7601.22701_none_60da38c23dce8f63.manifest
File versionNot applicable
File size649
Date (UTC)26-May-2014
Time (UTC)14:10
PlatformNot applicable
File nameX86_f3ecc872e2cd45087478680896deacb4_31bf3856ad364e35_6.1.7601.22701_none_7c6d6110c57f0f1c.manifest
File versionNot applicable
File size649
Date (UTC)26-May-2014
Time (UTC)14:10
PlatformNot applicable
File nameX86_fb54ceff4dfe8523095a3b7f52c179fd_31bf3856ad364e35_6.1.7601.22701_none_c154b03622b5b736.manifest
File versionNot applicable
File size649
Date (UTC)26-May-2014
Time (UTC)14:10
PlatformNot applicable
File nameX86_usb.inf_31bf3856ad364e35_6.1.7601.22701_none_cd9127d885ccbb16.manifest
File versionNot applicable
File size2,840
Date (UTC)26-May-2014
Time (UTC)14:14
PlatformNot applicable
File nameX86_usbport.inf_31bf3856ad364e35_6.1.7601.22701_none_c05b20557ae808fd.manifest
File versionNot applicable
File size5,540
Date (UTC)26-May-2014
Time (UTC)14:14
PlatformNot applicable

Additional files for all supported x64-based versions of Windows 7
File propertyValue
File nameAmd64_03473ed6039f3da2664ad3164efd5682_31bf3856ad364e35_6.1.7601.22701_none_18d7863339b05e9b.manifest
File versionNot applicable
File size653
Date (UTC)26-May-2014
Time (UTC)14:10
PlatformNot applicable
File nameAmd64_143be67992a34c5ceb4c9da34384ec1c_31bf3856ad364e35_6.1.7601.22701_none_a7ba6470bd351eb1.manifest
File versionNot applicable
File size653
Date (UTC)26-May-2014
Time (UTC)14:10
PlatformNot applicable
File nameAmd64_1938b03ea659e4001f9c9be897be32ed_31bf3856ad364e35_6.1.7601.22701_none_625f8e2b54250f03.manifest
File versionNot applicable
File size653
Date (UTC)26-May-2014
Time (UTC)14:10
PlatformNot applicable
File nameAmd64_19fddf8994c17577ce1a06859a63ac55_31bf3856ad364e35_6.1.7601.22701_none_44d4b1674bd6f658.manifest
File versionNot applicable
File size653
Date (UTC)26-May-2014
Time (UTC)14:10
PlatformNot applicable
File nameAmd64_231e2be02718c12d7b28f57ae84a7929_31bf3856ad364e35_6.1.7601.22701_none_7c2e90ffafbea323.manifest
File versionNot applicable
File size653
Date (UTC)26-May-2014
Time (UTC)14:10
PlatformNot applicable
File nameAmd64_269f40884d2f12251cae341c899af588_31bf3856ad364e35_6.1.7601.22701_none_ef13190cfdea7c5e.manifest
File versionNot applicable
File size653
Date (UTC)26-May-2014
Time (UTC)14:10
PlatformNot applicable
File nameAmd64_411a328c5868c8e4611a07b02f0bafb8_31bf3856ad364e35_6.1.7601.22701_none_aa88c177818330cb.manifest
File versionNot applicable
File size653
Date (UTC)26-May-2014
Time (UTC)14:10
PlatformNot applicable
File nameAmd64_504d5324d9901731bd84ffc903da9ce4_31bf3856ad364e35_6.1.7601.22701_none_74e902cbf9b4e456.manifest
File versionNot applicable
File size653
Date (UTC)26-May-2014
Time (UTC)14:10
PlatformNot applicable
File nameAmd64_5fde8d580a51e0b82eb6162b4759f691_31bf3856ad364e35_6.1.7601.22701_none_99a130f1e020ca20.manifest
File versionNot applicable
File size653
Date (UTC)26-May-2014
Time (UTC)14:10
PlatformNot applicable
File nameAmd64_83137036bf27c871f71df13b21411fdb_31bf3856ad364e35_6.1.7601.22701_none_f91c5e9090ef00ba.manifest
File versionNot applicable
File size653
Date (UTC)26-May-2014
Time (UTC)14:10
PlatformNot applicable
File nameAmd64_910f6bcb24481edaa9a3247c7d95b7cc_31bf3856ad364e35_6.1.7601.22701_none_43cc95cab765d558.manifest
File versionNot applicable
File size653
Date (UTC)26-May-2014
Time (UTC)14:10
PlatformNot applicable
File nameAmd64_95d9658ff933403216d6bb85fcef556a_31bf3856ad364e35_6.1.7601.22701_none_368330382dbc6a0f.manifest
File versionNot applicable
File size653
Date (UTC)26-May-2014
Time (UTC)14:10
PlatformNot applicable
File nameAmd64_9d561c70aed8b85a252286e8c046363b_31bf3856ad364e35_6.1.7601.22701_none_d7bd12bac274a6b2.manifest
File versionNot applicable
File size653
Date (UTC)26-May-2014
Time (UTC)14:10
PlatformNot applicable
File nameAmd64_aba59c4a859d7f37e7175959aaa4c054_31bf3856ad364e35_6.1.7601.22701_none_931c3121f78a96be.manifest
File versionNot applicable
File size653
Date (UTC)26-May-2014
Time (UTC)14:10
PlatformNot applicable
File nameAmd64_b179b67897efb21cf7de5c20123a5745_31bf3856ad364e35_6.1.7601.22701_none_f616f24ebe2cc285.manifest
File versionNot applicable
File size653
Date (UTC)26-May-2014
Time (UTC)14:10
PlatformNot applicable
File nameAmd64_b204f1b24b24e188084e242a7786e79a_31bf3856ad364e35_6.1.7601.22701_none_5f6049fb659c523f.manifest
File versionNot applicable
File size653
Date (UTC)26-May-2014
Time (UTC)14:10
PlatformNot applicable
File nameAmd64_bc677363589c160aea3f652fd9acb334_31bf3856ad364e35_6.1.7601.22701_none_04953bb6686246b7.manifest
File versionNot applicable
File size653
Date (UTC)26-May-2014
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Keywords: kb, kbautohotfix, kbqfe, kbhotfixserver, kbfix, kbexpertiseadvanced, kbsurveynew

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Article Info
Article ID : 2961132
Revision : 1
Created on : 1/7/2017
Published on : 7/8/2014
Exists online : False
Views : 289