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Printer server goes offline when you wake up the computer at another network location in Windows


View products that this article applies to.

Symptoms

Consider the following scenario:

  • You have a computer that is running Windows RT 8.1, Windows 8.1, Windows Server 2012 R2, Windows RT, Windows 8, Windows Server 2012, Windows 7, or Windows Server 2008 R2.
  • You connect to a printer server that is shared on a Windows Server.
  • You put the computer into a sleep mode and move it to another network location.
  • You wake up the computer and try to print by using the shared printer.
In the scenario, the printer server goes offline in the client spooler even though it is actually reachable.

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Resolution

To resolve this issue, we have released a hotfix for Windows RT , Windows 8, Windows Server 2012, Windows 7, and Windows Server 2008 R2, and we have released an update rollup for Windows RT 8.1, Windows 8.1, Windows Server 2012 R2, Windows RT, Windows 8, and Windows Server 2012.

Update information

To resolve this issue, install the May 2014 update rollup for Windows RT 8.1, Windows 8.1, or Windows Server 2012 R2.

To resolve this issue, install the August 2014 update rollup for Windows RT, Windows 8, or Windows Server 2012.

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix Download Available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website: Note The "Hotfix Download Available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must install Service Pack 1 for Windows Server 2008 R2.

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

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More Information

File information
The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows 8 and Windows Server 2012 file information and notes

Important Windows 8 hotfixes and Windows Server 2012 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 8/Windows Server 2012" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, milestone (RTM,SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:

    VersionProductMilestoneService branch
    6.2.920 0.16xxxWindows 8 and Windows Server 2012 RTMGDR
    6.2.920 0.17xxxWindows 8 and Windows Server 2012 RTMGDR
    6.2.920 0.20xxxWindows 8 and Windows Server 2012 RTMLDR
    6.2.920 0.21xxxWindows 8 and Windows Server 2012 RTMLDR
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information" section. MUM, MANIFEST, and the associated security catalog (.cat) files, are very important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 8
File nameFile versionFile sizeDateTimePlatform
Compstui.dll6.2.9200.16384288,76826-Jul-123:18x86
Dafprintprovider.dll6.2.9200.2115845,05625-Jun-144:05x86
Findnetprinters.dll6.2.9200.1638453,76026-Jul-123:18x86
Printui.exe6.2.9200.1638461,95226-Jul-123:20x86
Puiapi.dll6.2.9200.16384162,30426-Jul-123:19x86
Puiobj.dll6.2.9200.16384339,96826-Jul-123:19x86
Localspl.dll6.2.9200.21158841,21625-Jun-144:05x86
Winprint.dll6.2.9200.2055532,2566-Nov-124:24x86
Win32spl.dll6.2.9200.17041503,80825-Jun-147:15x86
Win32spl.dll6.2.9200.21158502,27225-Jun-144:06x86
For all supported x64-based versions of Windows 8 and of Windows Server 2012
File nameFile versionFile sizeDateTimePlatform
Compstui.dll6.2.9200.16384308,73626-Jul-123:05x64
Dafprintprovider.dll6.2.9200.2115855,80825-Jun-144:20x64
Findnetprinters.dll6.2.9200.1638466,04826-Jul-123:05x64
Printui.exe6.2.9200.1638462,97626-Jul-123:08x64
Puiapi.dll6.2.9200.16384187,39226-Jul-123:07x64
Puiobj.dll6.2.9200.21158458,24025-Jun-144:21x64
Localspl.dll6.2.9200.211581,037,31225-Jun-144:20x64
Winprint.dll6.2.9200.2055539,9366-Nov-124:25x64
Win32spl.dll6.2.9200.17041733,18425-Jun-147:09x64
Win32spl.dll6.2.9200.21158733,18425-Jun-144:22x64
For Windows RT 8
File nameFile versionFile sizeDateTimePlatform
Win32spl.dll6.2.9200.17041479,74425-Jun-201406:57Not applicable

Windows 7 and Windows Server 2008 R2 file information notes

Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies to" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:
    VersionProductMilestoneService branch
    6.1.760
    1.22 xxx
    Windows 7 and Windows Server 2008 R2SP1LDR
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 R2" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintaining the state of the updated component. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 7
File nameFile versionFile sizeDateTimePlatform
Win32spl.dll6.1.7601.22860497,66404-Nov-201404:05x86
Win32spl.dll6.1.7601.22860497,66404-Nov-201404:05x86
For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
File nameFile versionFile sizeDateTimePlatform
Win32spl.dll6.1.7601.22860757,24804-Nov-201404:25x64
Win32spl.dll6.1.7601.22860757,24804-Nov-201404:25x64
Win32spl.dll6.1.7601.22860497,66404-Nov-201404:05x86
Win32spl.dll6.1.7601.22860497,66404-Nov-201404:05x86
For all supported IA-64–based versions of Windows Server 2008 R2
File nameFile versionFile sizeDateTimePlatform
Win32spl.dll6.1.7601.228601,528,32004-Nov-201403:23IA-64
Win32spl.dll6.1.7601.22860497,66404-Nov-201404:05x86

Additional file information

Additional file information for Windows 8 and for Windows Server 2012

Additional files for all supported x86-based versions of Windows 8
File propertyValue
File nameX86_514d52af838577a0a28843adca1b73ec_31bf3856ad364e35_6.2.9200.21158_none_2cd0142d5eb8421c.manifest
File versionNot applicable
File size1,080
Date (UTC)25-Jun-2014
Time (UTC)22:44
PlatformNot applicable
File nameX86_58422fe72a3afc7bc284070d58128f41_31bf3856ad364e35_6.2.9200.21158_none_a96b508d1925329a.manifest
File versionNot applicable
File size1,445
Date (UTC)25-Jun-2014
Time (UTC)22:44
PlatformNot applicable
File nameX86_a9f9f405e041c67afd15520779368dee_31bf3856ad364e35_6.2.9200.21158_none_ed9dbad130d37e69.manifest
File versionNot applicable
File size721
Date (UTC)25-Jun-2014
Time (UTC)22:44
PlatformNot applicable
File nameX86_c5be1ecbf0c9711e7083bc151e05fb2d_31bf3856ad364e35_6.2.9200.17041_none_b066727e7b2fba69.manifest
File versionNot applicable
File size718
Date (UTC)25-Jun-2014
Time (UTC)22:44
PlatformNot applicable
File nameX86_microsoft-windows-p..installerandprintui_31bf3856ad364e35_6.2.9200.21158_none_d3ad3cbde054e32c.manifest
File versionNot applicable
File size24,890
Date (UTC)25-Jun-2014
Time (UTC)22:44
PlatformNot applicable
File nameX86_microsoft-windows-p..ooler-core-localspl_31bf3856ad364e35_6.2.9200.21158_none_2d745b197d16b11b.manifest
File versionNot applicable
File size5,204
Date (UTC)25-Jun-2014
Time (UTC)22:44
PlatformNot applicable
File nameX86_microsoft-windows-p..ooler-networkclient_31bf3856ad364e35_6.2.9200.17041_none_364668f242332f16.manifest
File versionNot applicable
File size10,485
Date (UTC)25-Jun-2014
Time (UTC)08:18
PlatformNot applicable
File nameX86_microsoft-windows-p..ooler-networkclient_31bf3856ad364e35_6.2.9200.21158_none_36cc37d75b529c32.manifest
File versionNot applicable
File size10,485
Date (UTC)25-Jun-2014
Time (UTC)05:18
PlatformNot applicable
Additional files for all supported x64-based versions of Windows 8 and of Windows Server 2012
File propertyValue
File nameAmd64_01ec010a140c808cd8bc87911e5a7fc2_31bf3856ad364e35_6.2.9200.21158_none_a6d87d037d9794b9.manifest
File versionNot applicable
File size1,453
Date (UTC)25-Jun-2014
Time (UTC)22:45
PlatformNot applicable
File nameAmd64_06edac0c0718d93d6bd84838c9b01872_31bf3856ad364e35_6.2.9200.21158_none_551772cf29a0a240.manifest
File versionNot applicable
File size1,450
Date (UTC)25-Jun-2014
Time (UTC)22:45
PlatformNot applicable
File nameAmd64_5d413d92ea300a89e1e238909c14501f_31bf3856ad364e35_6.2.9200.17041_none_be1334463f7ee5da.manifest
File versionNot applicable
File size1,086
Date (UTC)25-Jun-2014
Time (UTC)22:45
PlatformNot applicable
File nameAmd64_8c07fd12b466c3931dfb1c239ac1a043_31bf3856ad364e35_6.2.9200.17041_none_433652b9be653886.manifest
File versionNot applicable
File size722
Date (UTC)25-Jun-2014
Time (UTC)22:45
PlatformNot applicable
File nameAmd64_a5831944618973fd9423e69b25f84990_31bf3856ad364e35_6.2.9200.21158_none_e2c1cd1712957b85.manifest
File versionNot applicable
File size1,089
Date (UTC)25-Jun-2014
Time (UTC)22:45
PlatformNot applicable
File nameAmd64_a7a956e4466db1ffba1f4a53b46533e3_31bf3856ad364e35_6.2.9200.21158_none_1a4f6a0ed3214426.manifest
File versionNot applicable
File size1,092
Date (UTC)25-Jun-2014
Time (UTC)22:45
PlatformNot applicable
File nameAmd64_c91870743d756bf14c06c4e77893a505_31bf3856ad364e35_6.2.9200.17041_none_97c70aae17bf23ca.manifest
File versionNot applicable
File size722
Date (UTC)25-Jun-2014
Time (UTC)22:45
PlatformNot applicable
File nameAmd64_microsoft-windows-p..installerandprintui_31bf3856ad364e35_6.2.9200.21158_none_2fcbd84198b25462.manifest
File versionNot applicable
File size24,894
Date (UTC)25-Jun-2014
Time (UTC)22:45
PlatformNot applicable
File nameAmd64_microsoft-windows-p..ooler-core-localspl_31bf3856ad364e35_6.2.9200.21158_none_8992f69d35742251.manifest
File versionNot applicable
File size5,205
Date (UTC)25-Jun-2014
Time (UTC)22:45
PlatformNot applicable
File nameAmd64_microsoft-windows-p..ooler-networkclient_31bf3856ad364e35_6.2.9200.17041_none_92650475fa90a04c.manifest
File versionNot applicable
File size10,489
Date (UTC)25-Jun-2014
Time (UTC)10:24
PlatformNot applicable
File nameAmd64_microsoft-windows-p..ooler-networkclient_31bf3856ad364e35_6.2.9200.21158_none_92ead35b13b00d68.manifest
File versionNot applicable
File size10,489
Date (UTC)25-Jun-2014
Time (UTC)07:19
PlatformNot applicable
File nameWow64_microsoft-windows-p..installerandprintui_31bf3856ad364e35_6.2.9200.21158_none_3a208293cd13165d.manifest
File versionNot applicable
File size24,148
Date (UTC)25-Jun-2014
Time (UTC)22:45
PlatformNot applicable
File nameWow64_microsoft-windows-p..ooler-networkclient_31bf3856ad364e35_6.2.9200.17041_none_9cb9aec82ef16247.manifest
File versionNot applicable
File size9,276
Date (UTC)25-Jun-2014
Time (UTC)08:16
PlatformNot applicable
File nameWow64_microsoft-windows-p..ooler-networkclient_31bf3856ad364e35_6.2.9200.21158_none_9d3f7dad4810cf63.manifest
File versionNot applicable
File size9,276
Date (UTC)25-Jun-2014
Time (UTC)05:18
PlatformNot applicable
Additional files for Windows RT 8
File propertyValue
File nameArm_263aa388b6c7987a0c442f8d8001c7bc_31bf3856ad364e35_6.2.9200.17041_none_24fb573b8786dddf.manifest
File versionNot applicable
File size718
Date (UTC)25-Jun-2014
Time (UTC)22:43
PlatformNot applicable
File nameArm_microsoft-windows-p..ooler-networkclient_31bf3856ad364e35_6.2.9200.17041_none_3648db4a42304ddc.manifest
File versionNot applicable
File size10,485
Date (UTC)25-Jun-2014
Time (UTC)09:23
PlatformNot applicable

Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7
File propertyValue
File nameX86_b5cea8f0bed108c8040dd203f6017b30_31bf3856ad364e35_6.1.7601.22860_none_2aba4b0de028c569.manifest
File versionNot applicable
File size718
Date (UTC)04-Nov-2014
Time (UTC)08:33
File nameX86_bb8c8eef2f49f888e55d7af087a1b72e_31bf3856ad364e35_7.1.7601.22860_none_32944f4f8ec2af59.manifest
File versionNot applicable
File size718
Date (UTC)04-Nov-2014
Time (UTC)08:33
File nameX86_microsoft-windows-p..ooler-networkclient_31bf3856ad364e35_6.1.7601.22860_none_3bca1dafe875f70f.manifest
File versionNot applicable
File size10,424
Date (UTC)04-Nov-2014
Time (UTC)04:31
File nameX86_microsoft-windows-p..ooler-networkclient_31bf3856ad364e35_7.1.7601.22860_none_2d3a99f5735c9fde.manifest
File versionNot applicable
File size6,369
Date (UTC)04-Nov-2014
Time (UTC)04:29
Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
File propertyValue
File nameAmd64_0ad2a23986cee6de4b730ea066a12de3_31bf3856ad364e35_7.1.7601.22860_none_3c1795ba23d450f1.manifest
File versionNot applicable
File size1,086
Date (UTC)04-Nov-2014
Time (UTC)08:33
File nameAmd64_679e3b9c7e242648da1c2925be14d4a6_31bf3856ad364e35_6.1.7601.22860_none_018615fa053bcb64.manifest
File versionNot applicable
File size722
Date (UTC)04-Nov-2014
Time (UTC)08:33
File nameAmd64_ec9755ed3a04eea40aeb98c788e1b735_31bf3856ad364e35_6.1.7601.22860_none_9fe2ef931940c022.manifest
File versionNot applicable
File size722
Date (UTC)04-Nov-2014
Time (UTC)08:33
File nameAmd64_microsoft-windows-p..ooler-networkclient_31bf3856ad364e35_6.1.7601.22860_none_97e8b933a0d36845.manifest
File versionNot applicable
File size10,428
Date (UTC)04-Nov-2014
Time (UTC)04:50
File nameAmd64_microsoft-windows-p..ooler-networkclient_31bf3856ad364e35_7.1.7601.22860_none_895935792bba1114.manifest
File versionNot applicable
File size6,373
Date (UTC)04-Nov-2014
Time (UTC)04:48
File nameWow64_microsoft-windows-p..ooler-networkclient_31bf3856ad364e35_6.1.7601.22860_none_a23d6385d5342a40.manifest
File versionNot applicable
File size10,426
Date (UTC)04-Nov-2014
Time (UTC)04:25
File nameWow64_microsoft-windows-p..ooler-networkclient_31bf3856ad364e35_7.1.7601.22860_none_93addfcb601ad30f.manifest
File versionNot applicable
File size6,371
Date (UTC)04-Nov-2014
Time (UTC)04:26
Additional files for all supported IA-64–based versions of Windows Server 2008 R2
File propertyValue
File nameIa64_5504f1800743a8df6d7347f9073ded42_31bf3856ad364e35_6.1.7601.22860_none_69718d85958666cf.manifest
File versionNot applicable
File size1,084
Date (UTC)04-Nov-2014
Time (UTC)08:33
File nameIa64_microsoft-windows-p..ooler-networkclient_31bf3856ad364e35_6.1.7601.22860_none_3bcbc1a5e874000b.manifest
File versionNot applicable
File size10,426
Date (UTC)04-Nov-2014
Time (UTC)04:23
File nameWow64_microsoft-windows-p..ooler-networkclient_31bf3856ad364e35_6.1.7601.22860_none_a23d6385d5342a40.manifest
File versionNot applicable
File size10,426
Date (UTC)04-Nov-2014
Time (UTC)04:25

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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References

See the terminology that Microsoft uses to describe software updates.


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Keywords: kb, kbqfe, kbfix, kbsurveynew, kbexpertiseinter, kbhotfixserver, kbautohotfix

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Article Info
Article ID : 2961042
Revision : 1
Created on : 1/7/2017
Published on : 12/9/2014
Exists online : False
Views : 196