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Excel freezes when you convert Japanese characters in Windows

View products that this article applies to.

Symptoms

Assume that you try to type some Japanese characters in Microsoft Excel 2013 by using Microsoft IME on a one-CPU computer that is running Windows RT 8.1, Windows 8.1, Windows Server 2012 R2, Windows RT, Windows 8, or Windows Server 2012. When IME converts the Japanese characters, Excel freezes for about three minutes.

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Resolution

To resolve this issue in Windows RT 8.1, Windows 8.1, or Windows Server 2012 R2, install update rollup 2962409.
To resolve this issue in Windows 8 and Windows Server 2012, install the hotfix or update 2960837 that are described in this article.

Update information

How to obtain update 2962409

For more information about update rollup 2962409, click the following article number to view the article in the Microsoft Knowledge Base:
2962409 Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 update rollup: June 2014

How to obtain update 2960837

Method 1: Windows Update
This update is available from Windows Update.
Method 2: Microsoft Download Center
The following files are available for download from the Microsoft Download Center:
Operating systemUpdate
All supported x86-based versions of Windows 8Download Download the package now.
All supported x64-based versions of Windows 8Download Download the package now.
All supported x64-based versions of Windows Server 2012Download Download the package now.
Note The update for Windows RT can be obtained only from Windows Update.

For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591 How to obtain Microsoft support files from online services
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

Hotfix information for Windows 8 and Windows Server 2012

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running Windows 8 or Windows Server 2012.

Registry information

To apply this hotfix, you do not have to make any changes to the registry.

Restart requirement

You may have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.
File information
The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows RT, Windows 8, and Windows Server 2012 file information notes
Important Windows 8 and Windows Server 2012 hotfixes are included in the same packages. However, only "Windows 8" is listed on the Hotfix Request page. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 8" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows RT, Windows 8, and Windows Server 2012" section. MUM, MANIFEST, and the associated security catalog (.cat) files, are very important to maintaining the state of the updated component. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For Windows RT
File nameFile versionFile sizeDateTimePlatform
Imebroker.exe15.0.9200.16904257,53624-Apr-201415:17Not applicable
Imebrokerps.dll15.0.9200.1642019,96820-Sep-201205:34Not applicable
Imjplmp.dll15.0.9200.16904627,71224-Apr-201415:16Not applicable
For all supported x86-based versions of Windows 8
File nameFile versionFile sizeDateTimePlatform
Imebroker.exe15.0.9200.16897249,85623-Apr-201423:51x86
Imebrokerps.dll15.0.9200.1642019,45620-Sep-201205:54x86
Imebroker.exe15.0.9200.21020249,85623-Apr-201423:59x86
Imebrokerps.dll15.0.9200.2052119,45620-Sep-201205:54x86
Imjplmp.dll15.0.9200.16897604,16023-Apr-201423:50x86
Imjplmp.dll15.0.9200.21020604,16023-Apr-201423:58x86
For all supported x64-based versions of Windows 8 and Windows Server 2012
File nameFile versionFile sizeDateTimePlatform
Imebroker.exe15.0.9200.16897340,48023-Apr-201423:39x64
Imebrokerps.dll15.0.9200.1642037,88820-Sep-201206:31x64
Imebroker.exe15.0.9200.21020340,48023-Apr-201423:49x64
Imebrokerps.dll15.0.9200.2052137,88820-Sep-201206:31x64
Imjplmp.dll15.0.9200.16897989,18423-Apr-201423:37x64
Imjplmp.dll15.0.9200.21020988,67223-Apr-201423:48x64
Imebrokerps.dll15.0.9200.1642019,45620-Sep-201205:54x86
Imebrokerps.dll15.0.9200.2052119,45620-Sep-201205:54x86
Imjplmp.dll15.0.9200.16897604,16023-Apr-201423:50x86
Imjplmp.dll15.0.9200.21020604,16023-Apr-201423:58x86

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows RT, Windows 8, and Windows Server 2012

Additional files for Windows RT
File propertyValue
File nameArm_3478c06897969a65d667bae29f0fdafe_31bf3856ad364e35_6.2.9200.16904_none_45dc3fc14c60fcef.manifest
File versionNot applicable
File size751
Date (UTC)25-Apr-2014
Time (UTC)06:27
PlatformNot applicable
File nameArm_4dc228d0aa7dcbd2d5d0fb51e30a933b_31bf3856ad364e35_6.2.9200.16904_none_a946d95914c5141c.manifest
File versionNot applicable
File size751
Date (UTC)25-Apr-2014
Time (UTC)06:27
PlatformNot applicable
File nameArm_microsoft-windows-d..-eashared-imebroker_31bf3856ad364e35_6.2.9200.16904_none_86c24e39c8a3c135.manifest
File versionNot applicable
File size27,327
Date (UTC)25-Apr-2014
Time (UTC)06:27
PlatformNot applicable
File nameArm_microsoft-windows-d..-japanese-lmprofile_31bf3856ad364e35_6.2.9200.16904_none_4564364f27f8dc03.manifest
File versionNot applicable
File size14,045
Date (UTC)24-Apr-2014
Time (UTC)15:51
PlatformNot applicable
File nameUpdate.mum
File versionNot applicable
File size1,583
Date (UTC)25-Apr-2014
Time (UTC)06:27
PlatformNot applicable
Additional files for all supported x86-based versions of Windows 8
File propertyValue
File nameUpdate.mum
File versionNot applicable
File size2,028
Date (UTC)25-Apr-2014
Time (UTC)07:31
PlatformNot applicable
File nameX86_0e5377210a685fabb25f0a48c309d8a2_31bf3856ad364e35_6.2.9200.21027_none_402099ca18f8e3bd.manifest
File versionNot applicable
File size751
Date (UTC)25-Apr-2014
Time (UTC)07:31
PlatformNot applicable
File nameX86_5f404b49155c1750f32d8d4077b65be2_31bf3856ad364e35_6.2.9200.16904_none_e767c8fbd05d9e52.manifest
File versionNot applicable
File size751
Date (UTC)25-Apr-2014
Time (UTC)07:31
PlatformNot applicable
File nameX86_75a4ce986f189e5148fdc0fe37127acf_31bf3856ad364e35_6.2.9200.16904_none_17239e7a6be8bd41.manifest
File versionNot applicable
File size751
Date (UTC)25-Apr-2014
Time (UTC)07:31
PlatformNot applicable
File nameX86_ef12b3f73e7db8bca7d43e5f8c4aa37a_31bf3856ad364e35_6.2.9200.21027_none_59ad2aaa5e057f5b.manifest
File versionNot applicable
File size751
Date (UTC)25-Apr-2014
Time (UTC)07:31
PlatformNot applicable
File nameX86_microsoft-windows-d..-eashared-imebroker_31bf3856ad364e35_6.2.9200.16904_none_86bfdbe1c8a6a26f.manifest
File versionNot applicable
File size27,327
Date (UTC)25-Apr-2014
Time (UTC)07:31
PlatformNot applicable
File nameX86_microsoft-windows-d..-eashared-imebroker_31bf3856ad364e35_6.2.9200.21027_none_8736afeee1d1fc3b.manifest
File versionNot applicable
File size27,327
Date (UTC)25-Apr-2014
Time (UTC)07:31
PlatformNot applicable
File nameX86_microsoft-windows-d..-japanese-lmprofile_31bf3856ad364e35_6.2.9200.16904_none_4561c3f727fbbd3d.manifest
File versionNot applicable
File size14,045
Date (UTC)24-Apr-2014
Time (UTC)00:19
PlatformNot applicable
File nameX86_microsoft-windows-d..-japanese-lmprofile_31bf3856ad364e35_6.2.9200.21027_none_45d8980441271709.manifest
File versionNot applicable
File size14,045
Date (UTC)24-Apr-2014
Time (UTC)00:29
PlatformNot applicable
Additional files for all supported x64-based versions of Windows 8 and Windows Server 2012
File propertyValue
File nameAmd64_0a607caa224d0b00b335befacf4b5ad3_31bf3856ad364e35_6.2.9200.16904_none_b99b312343d1ba44.manifest
File versionNot applicable
File size755
Date (UTC)25-Apr-2014
Time (UTC)08:54
PlatformNot applicable
File nameAmd64_0e5377210a685fabb25f0a48c309d8a2_31bf3856ad364e35_6.2.9200.21027_none_9c3f354dd15654f3.manifest
File versionNot applicable
File size753
Date (UTC)25-Apr-2014
Time (UTC)08:54
PlatformNot applicable
File nameAmd64_0f754d5310b9ad5e8cfceb4a1882b0cd_31bf3856ad364e35_6.2.9200.21027_none_d540a3f61d3867f7.manifest
File versionNot applicable
File size1,152
Date (UTC)25-Apr-2014
Time (UTC)08:54
PlatformNot applicable
File nameAmd64_10fd80974f8554eb2c05c9ed58d09113_31bf3856ad364e35_6.2.9200.21027_none_7d5aa4596df86db8.manifest
File versionNot applicable
File size755
Date (UTC)25-Apr-2014
Time (UTC)08:54
PlatformNot applicable
File nameAmd64_457bc333d1c76752453f95e660b0a2cc_31bf3856ad364e35_6.2.9200.16904_none_f10b7724b5944357.manifest
File versionNot applicable
File size1,152
Date (UTC)25-Apr-2014
Time (UTC)08:54
PlatformNot applicable
File nameAmd64_5f404b49155c1750f32d8d4077b65be2_31bf3856ad364e35_6.2.9200.16904_none_4386647f88bb0f88.manifest
File versionNot applicable
File size753
Date (UTC)25-Apr-2014
Time (UTC)08:54
PlatformNot applicable
File nameAmd64_702d089b894698e59313ae9bea515250_31bf3856ad364e35_6.2.9200.21027_none_38e8a5100f7b6633.manifest
File versionNot applicable
File size1,150
Date (UTC)25-Apr-2014
Time (UTC)08:54
PlatformNot applicable
File nameAmd64_76660da455af1b735b93126a1eee58a1_31bf3856ad364e35_6.2.9200.21027_none_eb70bd693629f6cc.manifest
File versionNot applicable
File size755
Date (UTC)25-Apr-2014
Time (UTC)08:54
PlatformNot applicable
File nameAmd64_78f55f31e36ab39f563ee33018091968_31bf3856ad364e35_6.2.9200.21027_none_40ac7f50902cac5e.manifest
File versionNot applicable
File size755
Date (UTC)25-Apr-2014
Time (UTC)08:54
PlatformNot applicable
File nameAmd64_a12e34f43473fa925c95b5782db5ce4d_31bf3856ad364e35_6.2.9200.16904_none_06d4e297b1eda366.manifest
File versionNot applicable
File size755
Date (UTC)25-Apr-2014
Time (UTC)08:54
PlatformNot applicable
File nameAmd64_d352399b2634a3d6d3189cfa58a18373_31bf3856ad364e35_6.2.9200.16904_none_5055763915239d79.manifest
File versionNot applicable
File size755
Date (UTC)25-Apr-2014
Time (UTC)08:54
PlatformNot applicable
File nameAmd64_dfcc3fa909727e0af598c206dc088086_31bf3856ad364e35_6.2.9200.16904_none_1002859a2da70a36.manifest
File versionNot applicable
File size1,150
Date (UTC)25-Apr-2014
Time (UTC)08:54
PlatformNot applicable
File nameAmd64_microsoft-windows-d..-eashared-imebroker_31bf3856ad364e35_6.2.9200.16904_none_e2de7765810413a5.manifest
File versionNot applicable
File size27,329
Date (UTC)25-Apr-2014
Time (UTC)08:54
PlatformNot applicable
File nameAmd64_microsoft-windows-d..-eashared-imebroker_31bf3856ad364e35_6.2.9200.21027_none_e3554b729a2f6d71.manifest
File versionNot applicable
File size27,329
Date (UTC)25-Apr-2014
Time (UTC)08:54
PlatformNot applicable
File nameAmd64_microsoft-windows-d..-japanese-lmprofile_31bf3856ad364e35_6.2.9200.16904_none_a1805f7ae0592e73.manifest
File versionNot applicable
File size14,047
Date (UTC)24-Apr-2014
Time (UTC)03:12
PlatformNot applicable
File nameAmd64_microsoft-windows-d..-japanese-lmprofile_31bf3856ad364e35_6.2.9200.21027_none_a1f73387f984883f.manifest
File versionNot applicable
File size14,047
Date (UTC)24-Apr-2014
Time (UTC)03:09
PlatformNot applicable
File nameUpdate.mum
File versionNot applicable
File size2,695
Date (UTC)25-Apr-2014
Time (UTC)08:54
PlatformNot applicable
File nameWow64_microsoft-windows-d..-eashared-imebroker_31bf3856ad364e35_6.2.9200.16904_none_ed3321b7b564d5a0.manifest
File versionNot applicable
File size20,586
Date (UTC)25-Apr-2014
Time (UTC)08:54
PlatformNot applicable
File nameWow64_microsoft-windows-d..-eashared-imebroker_31bf3856ad364e35_6.2.9200.21027_none_eda9f5c4ce902f6c.manifest
File versionNot applicable
File size20,586
Date (UTC)25-Apr-2014
Time (UTC)08:54
PlatformNot applicable
File nameX86_microsoft-windows-d..-japanese-lmprofile_31bf3856ad364e35_6.2.9200.16904_none_4561c3f727fbbd3d.manifest
File versionNot applicable
File size14,045
Date (UTC)24-Apr-2014
Time (UTC)00:19
PlatformNot applicable
File nameX86_microsoft-windows-d..-japanese-lmprofile_31bf3856ad364e35_6.2.9200.21027_none_45d8980441271709.manifest
File versionNot applicable
File size14,045
Date (UTC)24-Apr-2014
Time (UTC)00:29
PlatformNot applicable

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Keywords: kbautohotfix, kbhotfixserver, kbfix, kbsurveynew, kbexpertiseinter, atdownload, kb

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Article Info
Article ID : 2960837
Revision : 4
Created on : 4/13/2020
Published on : 4/13/2020
Exists online : False
Views : 279