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A 21Vianet user may be repeatedly prompted for Exchange credentials after signing into the Lync client


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Symptoms

Consider the following scenario:
  • You are a customer of Microsoft Office 365 operated by 21Vianet.
  • You successfully sign into the Lync service.
In this scenario, some users are repeatedly prompted to enter Exchange credentials. 

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Cause

This issue occurs because the Lync client does not properly obtain the federated partner in certain authentication paths in Office 365 operated by 21Vianet.  

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Resolution

This issue has been fixed in the April 2014 update of the Lync client. For more information about Microsoft Office 2013 Click-to-Run Updates, see Microsoft Office 2013 Click-to-Run virtualization.


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Keywords: kbqfe, kbfix, kbsurveynew, vkbportal339, kbexpertiseinter, kb

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Article Info
Article ID : 2960815
Revision : 2
Created on : 9/26/2018
Published on : 9/26/2018
Exists online : False
Views : 134