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Bluetooth device cannot connect correctly after you turn it off and on again in Windows RT 8.1 or Windows 8.1


View products that this article applies to.

This article describes an issue when you turn off and then turn on a Bluetooth device in Windows RT 8.1 or Windows 8.1. The issue is resolved in update rollup 2955164, or in hotfix 2959148 that is described in this article and has a prerequisite.

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Symptoms

Consider the following scenario:

  • You have a computer that is running Windows RT 8.1 or Windows 8.1.
  • You connect a Bluetooth device (such as a Bluetooth mouse) to the computer.
  • Then you turn off the Bluetooth device or switch your computer to airplane mode.
In this scenario, the Bluetooth device cannot reconnect to the computer and cannot be used even though you turn the Bluetooth device back on or turn off airplane mode.

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Resolution

To resolve this issue, install update rollup 2955164, or install the hotfix that is described in this article. 

Update information

For more information about how to obtain this update rollup package, click the following article number to view the article in the Microsoft Knowledge Base:
2955164  Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 update rollup: May 2014

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix Download Available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website: Note The "Hotfix Download Available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must first install the update 2919355 on Windows RT 8.1 or Windows 8.1. For more information, click the following article number to view the article in the Microsoft Knowledge Base: 

2919355 Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 Update April, 2014

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.
File information
The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows RT 8.1 and Windows 8.1 file information and notes
  • The files that apply to a specific product, milestone (RTM,SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:

    VersionProductMilestoneService branch
    6.3.960 0.17xxxWindows RT 8.1 and Windows 8.1RTMGDR
  • GDR service branches contain only those fixes that are widely released to address widespread, critical issues. LDR service branches contain hotfixes in addition to widely released fixes.
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows RT 8.1 and Winodws 8.1" section. MUM, MANIFEST, and the associated security catalog (.cat) files, are very important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 8.1
File nameFile versionFile sizeDateTimePlatform
Bthport.sys6.3.9600.17903992 KB10-Apr-201410:29 PMx86
For all supported x64-based versions of Windows 8.1
File nameFile versionFile sizeDateTimePlatform
Bthport.sys6.3.9600.170931,200,12811-Apr-201406:13x64
For Windows RT 8.1
File nameFile versionFile sizeDateTimePlatform
Bthport.sys6.3.9600.17093946,17611-Apr-201403:29Not applicable



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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates.
Additional file information

Additional file information for Windows RT 8.1 and for Windows 8.1

Additional files for all supported x86-based versions of Windows 8.1
File propertyValue
File nameUpdate.mum
File versionNot applicable
File size1,593
Date (UTC)11-Apr-2014
Time (UTC)16:51
PlatformNot applicable
File nameX86_bth.inf_31bf3856ad364e35_6.3.9600.17093_none_06d89c12d733f199.manifest
File versionNot applicable
File size4,629
Date (UTC)11-Apr-2014
Time (UTC)16:51
PlatformNot applicable
Additional files for all supported x64-based versions of Windows 8.1
File propertyValue
File nameAmd64_bth.inf_31bf3856ad364e35_6.3.9600.17093_none_62f737968f9162cf.manifest
File versionNot applicable
File size4,633
Date (UTC)11-Apr-2014
Time (UTC)16:51
PlatformNot applicable
File nameUpdate.mum
File versionNot applicable
File size1,601
Date (UTC)11-Apr-2014
Time (UTC)16:51
PlatformNot applicable
Additional files for Windows RT 8.1
File propertyValue
File nameArm_bth.inf_31bf3856ad364e35_6.3.9600.17093_none_06db0e6ad731105f.manifest
File versionNot applicable
File size4,629
Date (UTC)11-Apr-2014
Time (UTC)16:50
PlatformNot applicable
File nameUpdate.mum
File versionNot applicable
File size1,593
Date (UTC)11-Apr-2014
Time (UTC)16:50
PlatformNot applicable

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Keywords: kb, kbqfe, kbhotfixserver, kbfix, kbsurveynew, kbexpertisebeginner, kbautohotfix

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Article Info
Article ID : 2959148
Revision : 1
Created on : 1/7/2017
Published on : 5/14/2014
Exists online : False
Views : 170