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USB device remove and install repeatedly when it is connected to a Windows-based computer

View products that this article applies to.

Symptoms

Consider the following scenario:
  • You disable one or more of the following Group Policy settings to allow users to use a USB device:
    Computer Configuration\Administrative Templates\System\Removable Storage Access\Removable Disks: Deny execute access
    Computer Configuration\Administrative Templates\System\Removable Storage Access\Removable Disks: Deny read access
    Computer Configuration\Administrative Templates\System\Removable Storage Access\Removable Disks: Deny write access
    User Configuration\Administrative Templates\System\Removable Storage Access\Removable Disks: Deny read access
    User Configuration\Administrative Templates\System\Removable Storage Access\Removable Disks: Deny write access
  • A user logs on to a client computer to which the previous Group Policy setting(s) is applied.
  • The user connects more than one USB device to the computer.
In this scenario, this issue occurs.

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Resolution

To resolve this issue, we have released a hotfix for Windows 8 or Windows Server 2012, and we have released an update rollup for Windows 8.1 or Windows Server 2012 R2.

Get the update rollup for Windows 8.1 or Windows Server 2012 R2

To resolve this issue, install the update rollup that is dated August 2014.

Get the August 2014 update rollup for Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2

Get the hotfix for Windows 8 or Windows Server 2012

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix Download Available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix Download Available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

There is no prerequisite to apply this hotfix.

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You may have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

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More Information

File information
The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows 8 and Windows Server 2012 file information and notes

Important Windows 8 hotfixes and Windows Server 2012 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 8/Windows Server 2012" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:
    Version Product Milestone Service branch
    6.2.920 0.17xxxWindows 8, Windows RT, and Windows Server 2012RTMGDR
    6.2.920 0.21xxxWindows 8, Windows RT, and Windows Server 2012RTMLDR
  • GDR service branches contain only those fixes that are widely released to address widespread, critical issues. LDR service branches contain hotfixes in addition to widely released fixes.
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information" section. MUM, MANIFEST, and the associated security catalog (.cat) files, are very important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows 8
File nameFile versionFile sizeDateTimePlatform
Wpdbusenum.dll6.2.9200.1719279,87222-Nov-201405:28x86
Wpdbusenum.mofNot applicable2,80402-Jun-201214:39Not applicable
Wpdfs.mofNot applicable2,74902-Jun-201214:39Not applicable
Wpdbusenum.dll6.2.9200.2130979,87222-Nov-201405:18x86
Wpdbusenum.mofNot applicable2,80402-Jun-201214:39Not applicable
Wpdfs.mofNot applicable2,74902-Jun-201214:39Not applicable
For all supported x64-based versions of Windows 8 and of Windows Server 2012
File nameFile versionFile sizeDateTimePlatform
Wpdbusenum.dll6.2.9200.17192103,93622-Nov-201407:10x64
Wpdbusenum.mofNot applicable2,80402-Jun-201214:39Not applicable
Wpdfs.mofNot applicable2,74902-Jun-201214:39Not applicable
Wpdbusenum.dll6.2.9200.21309105,98422-Nov-201406:26x64
Wpdbusenum.mofNot applicable2,80402-Jun-201214:39Not applicable
Wpdfs.mofNot applicable2,74902-Jun-201214:39Not applicable
Wpdbusenum.mofNot applicable2,80406-Jul-201219:47Not applicable
Wpdfs.mofNot applicable2,74906-Jul-201219:47Not applicable
Wpdbusenum.mofNot applicable2,80406-Jul-201220:01Not applicable
Wpdfs.mofNot applicable2,74906-Jul-201220:01Not applicable

Additional file information

Additional file information for Windows 8 and for Windows Server 2012
Additional files for all supported x86-based versions of Windows 8
File propertyValue
File nameX86_5c691bcba47b88af781b3442d0cc314c_31bf3856ad364e35_6.2.9200.17192_none_8741076ebfde13de.manifest
File versionNot applicable
File size706
Date (UTC)24-Nov-2014
Time (UTC)15:48
PlatformNot applicable
File nameX86_a2621f9a5716317dfd385a5dcdd150c6_31bf3856ad364e35_6.2.9200.21309_none_0d147e891cdb126f.manifest
File versionNot applicable
File size706
Date (UTC)24-Nov-2014
Time (UTC)15:48
PlatformNot applicable
File nameX86_microsoft-windows-wpd-busenumservice_31bf3856ad364e35_6.2.9200.17192_none_749c51229d733171.manifest
File versionNot applicable
File size11,704
Date (UTC)22-Nov-2014
Time (UTC)06:20
PlatformNot applicable
File nameX86_microsoft-windows-wpd-busenumservice_31bf3856ad364e35_6.2.9200.21309_none_758e4125b641844a.manifest
File versionNot applicable
File size11,704
Date (UTC)22-Nov-2014
Time (UTC)06:05
PlatformNot applicable
Additional files for all supported x64-based versions of Windows 8 and of Windows Server 2012
File propertyValue
File nameAmd64_2f2e8575722942a82cff1744bd9672ce_31bf3856ad364e35_6.2.9200.21309_none_a1ed8c617ccdff63.manifest
File versionNot applicable
File size710
Date (UTC)24-Nov-2014
Time (UTC)15:48
PlatformNot applicable
File nameAmd64_3c3e1fd57b0efc3f3456d35c2bba5bf0_31bf3856ad364e35_6.2.9200.21309_none_89085808efe115d0.manifest
File versionNot applicable
File size1,062
Date (UTC)24-Nov-2014
Time (UTC)15:48
PlatformNot applicable
File nameAmd64_7bc718851e825d5010263cf56083c59b_31bf3856ad364e35_6.2.9200.17192_none_dcc26693b49cd94b.manifest
File versionNot applicable
File size710
Date (UTC)24-Nov-2014
Time (UTC)15:48
PlatformNot applicable
File nameAmd64_aac2c10abda28cf41145db119afd0f5a_31bf3856ad364e35_6.2.9200.17192_none_3d2502a7b94bca67.manifest
File versionNot applicable
File size710
Date (UTC)24-Nov-2014
Time (UTC)15:48
PlatformNot applicable
File nameAmd64_bb6f0e850860a6d96ee7b396e053b719_31bf3856ad364e35_6.2.9200.17192_none_45437d1e1ae5e6d3.manifest
File versionNot applicable
File size1,062
Date (UTC)24-Nov-2014
Time (UTC)15:48
PlatformNot applicable
File nameAmd64_d10a89ac980ff03a7adc83e7dc1cde59_31bf3856ad364e35_6.2.9200.21309_none_564e92a77726c769.manifest
File versionNot applicable
File size710
Date (UTC)24-Nov-2014
Time (UTC)15:48
PlatformNot applicable
File nameAmd64_microsoft-windows-wpd-busenumservice_31bf3856ad364e35_6.2.9200.17192_none_d0baeca655d0a2a7.manifest
File versionNot applicable
File size11,708
Date (UTC)22-Nov-2014
Time (UTC)09:06
PlatformNot applicable
File nameAmd64_microsoft-windows-wpd-busenumservice_31bf3856ad364e35_6.2.9200.21309_none_d1acdca96e9ef580.manifest
File versionNot applicable
File size11,708
Date (UTC)22-Nov-2014
Time (UTC)08:11
PlatformNot applicable
File nameWow64_microsoft-windows-wpd-busenumservice_31bf3856ad364e35_6.2.9200.17192_none_db0f96f88a3164a2.manifest
File versionNot applicable
File size5,945
Date (UTC)22-Nov-2014
Time (UTC)06:20
PlatformNot applicable
File nameWow64_microsoft-windows-wpd-busenumservice_31bf3856ad364e35_6.2.9200.21309_none_dc0186fba2ffb77b.manifest
File versionNot applicable
File size5,945
Date (UTC)22-Nov-2014
Time (UTC)06:04
PlatformNot applicable

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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Keywords: kb, kbqfe, kbfix, kbsurveynew, kbexpertiseadvanced, kbautohotfix, kbhotfixserver

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Article Info
Article ID : 2959144
Revision : 1
Created on : 1/7/2017
Published on : 12/9/2014
Exists online : False
Views : 314