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"0x9F" Stop error when you shut down a computer that is running Windows 8.1 or Windows Server 2012 R2

View products that this article applies to.

Symptoms

This issue occurs when you have a computer on which BitLocker Drive Encryption is enabled. Additionally, you receive the following error message: 
STOP: 0x0000009F (0000000000000003, parameter2, parameter3, parameter4)
Notes
  • The Stop error 0x0000009F describes a DRIVER_POWER_STATE_FAILURE issue.
  • The parameters in this Stop error message vary, depending on the configuration of the computer.
  • Not all "0x0000009F" Stop errors are caused by this issue.

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Cause

This issue occurs because of a potential deadlock situation when you shut down a computer on which BitLocker is enabled.

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Resolution

To resolve this issue, install update rollup 2955164. For more information about how to obtain this update rollup package, click the following article number to view the article in the Microsoft Knowledge Base:
2955164 Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 update rollup: May 2014

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

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Keywords: kb, kbqfe, kbfix, kbsurveynew, kbexpertiseinter

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Article Info
Article ID : 2958709
Revision : 1
Created on : 1/7/2017
Published on : 5/13/2014
Exists online : False
Views : 210