Notice: This website is an unofficial Microsoft Knowledge Base (hereinafter KB) archive and is intended to provide a reliable access to deleted content from Microsoft KB. All KB articles are owned by Microsoft Corporation. Read full disclaimer for more details.

Slow screen update in Lync 2013 when you share application or desktop in Windows 8.1 or Windows Server 2012 R2


View products that this article applies to.

Symptoms

Consider the following scenario:

  • You have a computer that is running Windows RT 8.1, Windows 8.1, or Windows Server 2012 R2.
  • You use Microsoft Lync 2013 to share your desktop or applications with another Lync 2013 user.
  • Another Lync user uses Lync 2013 on a Remote Desktop Protocol (RDP) client that has the thin client mode enabled.
In this scenario, the Lync 2013 sharing performance is slow: content update on the sharing window takes 10 to 15 seconds.


Note This issue occurs on the following versions of Lync:

  • Lync 2013 for desktop
  • Lync application for Windows

↑ Back to the top


Cause

 This issue occurs because of a mismatched behavior between the RDP client and the Lync 2013 client.

↑ Back to the top


Resolution

Update information

To resolve this issue, install update rollup 2955164. For more information about how to obtain this update rollup package, click the following article number to view the article in the Microsoft Knowledge Base:

2955164  Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 update rollup: May 2014

↑ Back to the top


Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

↑ Back to the top


More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

↑ Back to the top


Keywords: kb, kbqfe, kbfix, kbsurveynew, kbexpertiseinter

↑ Back to the top

Article Info
Article ID : 2958375
Revision : 1
Created on : 1/7/2017
Published on : 5/28/2014
Exists online : False
Views : 188