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Black screen occurs when you start a game that uses Direct3D 9 in Windows 8.1 or Windows Server 2012 R2

View products that this article applies to.

This article describes an issue when you start a game that uses Microsoft Direct3D 9 in Windows 8.1, Windows RT 8.1, or Windows Server 2012 R2. A hotfix is available to resolve this issue. The hotfix has a prerequisite.

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Symptoms

Assume that you start a game that uses Direct3D 9 on a computer that uses hybrid graphics and is running Windows RT 8.1, Windows 8.1, or Windows Server 2012 R2. Additionally, assume that the game runs on the discrete graphics processing unit (GPU). In this situation, this issue occurs. In addition, the cursor remains alive, and the audio still plays.

Note A computer that uses hybrid graphics has two GPUs. One is an integrated GPU that provides low power consumption, and the other is a discrete GPU that provides high graphics performance.

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Resolution

To resolve this issue, install update rollup 2962409, or install the hotfix that is described in this article.

Update information

For more information about how to obtain update rollup 2962409, click the following article number to view the article in the Microsoft Knowledge Base:
2962409 Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 update rollup: June 2014

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix Download Available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, go to the following Microsoft website:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix Download Available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must first install the update 2919355 on Windows 8.1, Windows RT 8.1, or Windows Server 2012 R2. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
2919355 Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 Update April, 2014

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You may have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.
File information
The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 file information notes
Important Windows 8.1 hotfixes and Windows Server 2012 R2 hotfixes are included in the same packages. However, only "Windows 8.1" is listed on the Hotfix Request page. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 8.1" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:

    VersionProductMilestoneService branch
    6.3.960 0.17 xxxWindows RT 8.1, Windows 8.1, and Windows Server 2012 R2RTMGDR
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2" section. MUM, MANIFEST, and the associated security catalog (.cat) files, are very important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For Windows RT 8.1
File nameFile versionFile sizeDateTimePlatform
D3d9.dll6.3.9600.170951,195,16014-Apr-201405:27Not applicable
For all supported x86-based versions of Windows 8.1
File nameFile versionFile sizeDateTimePlatform
D3d9.dll6.3.9600.170951,797,89614-Apr-201408:08x86
For all supported x64-based versions of Windows 8.1 and of Windows Server 2012 R2
File nameFile versionFile sizeDateTimePlatform
D3d9.dll6.3.9600.170952,125,34414-Apr-201409:37x64

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
Additional file information

Additional file information for Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2

Additional files for Windows RT 8.1
File propertyValue
File nameArm_d69925780ca5ae3f58b2ccea1822a39c_31bf3856ad364e35_6.3.9600.17095_none_1e6c94d2959e815b.manifest
File versionNot applicable
File size705
Date (UTC)17-Apr-2014
Time (UTC)21:40
PlatformNot applicable
File nameArm_microsoft-windows-directx-direct3d9_31bf3856ad364e35_6.3.9600.17095_none_56e5b7687c644171.manifest
File versionNot applicable
File size9,882
Date (UTC)14-Apr-2014
Time (UTC)05:41
PlatformNot applicable
Additional files for all supported x86-based versions of Windows 8.1
File propertyValue
File nameX86_5c491eb084f67f39cdef28606316f481_31bf3856ad364e35_6.3.9600.17095_none_5b12ef816d8d8f50.manifest
File versionNot applicable
File size705
Date (UTC)17-Apr-2014
Time (UTC)20:38
PlatformNot applicable
File nameX86_microsoft-windows-directx-direct3d9_31bf3856ad364e35_6.3.9600.17095_none_56e345107c6722ab.manifest
File versionNot applicable
File size10,759
Date (UTC)14-Apr-2014
Time (UTC)08:34
PlatformNot applicable
Additional files for all supported x64-based versions of Windows 8.1 and of Windows Server 2012 R2
File propertyValue
File nameAmd64_5c491eb084f67f39cdef28606316f481_31bf3856ad364e35_6.3.9600.17095_none_b7318b0525eb0086.manifest
File versionNot applicable
File size707
Date (UTC)17-Apr-2014
Time (UTC)22:18
PlatformNot applicable
File nameAmd64_7822f9ee4fe7646e56813dd6c61d51c0_31bf3856ad364e35_6.3.9600.17095_none_0fe1beca6b3140a2.manifest
File versionNot applicable
File size709
Date (UTC)17-Apr-2014
Time (UTC)22:18
PlatformNot applicable
File nameAmd64_microsoft-windows-directx-direct3d9_31bf3856ad364e35_6.3.9600.17095_none_b301e09434c493e1.manifest
File versionNot applicable
File size10,764
Date (UTC)17-Apr-2014
Time (UTC)22:18
PlatformNot applicable
File nameX86_microsoft-windows-directx-direct3d9_31bf3856ad364e35_6.3.9600.17095_none_56e345107c6722ab.manifest
File versionNot applicable
File size10,759
Date (UTC)14-Apr-2014
Time (UTC)08:34
PlatformNot applicable

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Keywords: kbautohotfix, kbqfe, kbhotfixserver, kbfix, kbsurveynew, kbexpertiseadvanced, kb

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Article Info
Article ID : 2958266
Revision : 1
Created on : 1/7/2017
Published on : 6/10/2014
Exists online : False
Views : 177