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Green bar along the bottom of the preview picture when you use an embedded camera in Windows 8.1 or Windows Server 2012 R2


View products that this article applies to.

This article describes an issue when you use an embedded camera in Windows RT 8.1, Windows 8.1, or Windows Server 2012 R2. The issue is resolved in update rollup 2955164, or in hotfix 2958011 that is described in this article and has a prerequisite.

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Symptoms

Consider the following scenario:

  • You have a computer (such as a Microsoft Surface) that is running Windows RT 8.1, Windows 8.1, or Windows Server 2012 R2.
  • You try to add an account picture by using an embedded camera from the Your account page in the Accounts option in PC settings.
  • You select 0.5 MP (16:9), 2.1 MP (16:9), or 5.0 MP (4:3) from the Photo resolution list in Camera options.
In this scenario, a green bar is displayed along the bottom of the preview picture, and some shadowing artifacts appear around the brightly colored objects.

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Resolution

To resolve this issue, install update rollup 2955164, or install the hotfix that is described in this article. 

Update information

For more information about how to obtain this update rollup package, click the following article number to view the article in the Microsoft Knowledge Base:
2955164  Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 update rollup: May 2014

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix Download Available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website: Note The "Hotfix Download Available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.


Prerequisites

To apply this hotfix, you must first install the update 2919355 on Windows RT 8.1, Windows 8.1, or Windows Server 2012 R2. For more information, click the following article number to view the article in the Microsoft Knowledge Base: 

2919355 Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 Update April, 2014

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information
The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows 8.1 and Windows Server 2012 R2 file information and notes
Important Windows 8.1 hotfixes and Windows Server 2012 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 8.1/Windows Server 2012 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:

    VersionProductMilestoneService branch
    6.3.960 0.17xxxWindows RT 8.1, Windows 8.1, and Windows Server 2012 R2RTMGDR
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows 8.1 and for Windows Server 2012 R2" section. MUM, MANIFEST, and the associated security catalog (.cat) files, are very important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 8.1
File nameFile versionFile sizeDateTimePlatform
Msvideodsp.dll6.3.9600.17090178,18406-Apr-201415:22x86
For all supported x64-based versions of Windows 8.1 and of Windows Server 2012 R2
File nameFile versionFile sizeDateTimePlatform
Msvideodsp.dll6.3.9600.17090201,92006-Apr-201416:30x64
For Windows RT 8.1
File nameFile versionFile sizeDateTimePlatform
Msvideodsp.dll6.3.9600.17090133,27206-Apr-201413:05Not applicable




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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates.
Additional file information

Additional file information for Windows 8.1 and for Windows Server 2012 R2

Additional files for all supported x86-based versions of Windows 8.1
File propertyValue
File nameUpdate.mum
File versionNot applicable
File size1,582
Date (UTC)07-Apr-2014
Time (UTC)03:29
PlatformNot applicable
File nameX86_41bfa19d94c7fc071934b311fc075f78_31bf3856ad364e35_6.3.9600.17090_none_4260eafec955f147.manifest
File versionNot applicable
File size698
Date (UTC)07-Apr-2014
Time (UTC)03:29
PlatformNot applicable
File nameX86_microsoft-windows-msvideodsp_31bf3856ad364e35_6.3.9600.17090_none_64210569b9547345.manifest
File versionNot applicable
File size12,165
Date (UTC)06-Apr-2014
Time (UTC)15:36
PlatformNot applicable
Additional files for all supported x64-based versions of Windows 8.1 and of Windows Server 2012 R2
File propertyValue
File nameAmd64_419d75afeed21d800af5219e770f9ec9_31bf3856ad364e35_6.3.9600.17090_none_27e9134c1b060b37.manifest
File versionNot applicable
File size1,044
Date (UTC)07-Apr-2014
Time (UTC)18:48
PlatformNot applicable
File nameAmd64_microsoft-windows-msvideodsp_31bf3856ad364e35_6.3.9600.17090_none_c03fa0ed71b1e47b.manifest
File versionNot applicable
File size12,169
Date (UTC)06-Apr-2014
Time (UTC)16:37
PlatformNot applicable
File nameUpdate.mum
File versionNot applicable
File size1,590
Date (UTC)07-Apr-2014
Time (UTC)18:48
PlatformNot applicable
File nameX86_microsoft-windows-msvideodsp_31bf3856ad364e35_6.3.9600.17090_none_64210569b9547345.manifest
File versionNot applicable
File size12,165
Date (UTC)06-Apr-2014
Time (UTC)15:36
PlatformNot applicable
Additional files Windows RT 8.1
File propertyValue
File nameArm_ee92009b0aff4c1b8523788025225b76_31bf3856ad364e35_6.3.9600.17090_none_2bedaa2f74ae25ab.manifest
File versionNot applicable
File size698
Date (UTC)07-Apr-2014
Time (UTC)03:28
PlatformNot applicable
File nameArm_microsoft-windows-msvideodsp_31bf3856ad364e35_6.3.9600.17090_none_642377c1b951920b.manifest
File versionNot applicable
File size12,165
Date (UTC)06-Apr-2014
Time (UTC)13:09
PlatformNot applicable
File nameUpdate.mum
File versionNot applicable
File size1,582
Date (UTC)07-Apr-2014
Time (UTC)03:28
PlatformNot applicable

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Keywords: kbautohotfix, kbqfe, kbhotfixserver, kbfix, kbsurveynew, kbexpertisebeginner, kb

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Article Info
Article ID : 2958011
Revision : 1
Created on : 1/7/2017
Published on : 5/14/2014
Exists online : False
Views : 194