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Confusing message from Work Folders in Action Center when you change or disconnect the network in Windows 8.1


View products that this article applies to.

Symptoms

Assume that you configure Work Folders on a Windows 8.1 computer or device. When you disconnect the computer or device from the network or change to a new network that does not have access to the Work Folders server, you receive a message bubble that contains a confusing error in Action Center. There is no specific error. It suggests that you click on the bubble, go to the Work Folders control panel, and then take some actions to resolve this issue.

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Resolution

To resolve this issue, we have released an update rollup and a hotfix for Windows 8.1.
Shall I choose hotfix or update rollup?
The update rollup fixes many other issues in addition to the issue that the hotfix fixes. We recommend that you use the update rollup. The update rollup is larger than the hotfix. Therefore, the update rollup takes longer to download.

Get the update rollup for Windows 8.1

To resolve this issue, install the update rollup that is dated October 2014.

Get the October 2014 update rollup for Windows RT 8.1, Windows 8.1, or Windows Server 2012 R2

Get the hotfix for Windows 8.1

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.


Prerequisites

To apply this hotfix, you must have update 2919355 installed in Windows 8.1.

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

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More Information

File information
The English (United States) version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows 8.1 file information notes

Important Windows 8.1 hotfixes and Windows Server 2012 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 8.1/Windows Server 2012 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:

    VersionProductMilestoneService branch
    6.3.960 0.16xxxWindows 8.1 and Windows RT 8.1RTMGDR
    6.3.960 0.17xxxWindows 8.1 and Windows RT 8.1RTMGDR
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows 8.1" section. MUM, MANIFEST, and the associated security catalog (.cat) files, are very important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 8.1
File nameFile versionFile sizeDateTimePlatform
Workfoldersres.dll6.2.9200.16384117,76019-Sep-201306:23x86
Workfolders.exe6.3.9600.17412133,12026-Oct-201413:53x86
Workfolderscontrol.dll6.3.9600.17412690,68826-Oct-201413:24x86
Workfoldersshell.dll6.3.9600.17412169,47226-Oct-201413:33x86
Workfolderssvc.dll6.3.9600.174121,269,24826-Oct-201412:44x86
For all supported x64-based versions of Windows 8.1
File nameFile versionFile sizeDateTimePlatform
Workfoldersres.dll6.2.9200.16384117,76019-Sep-201307:19x64
Workfolders.exe6.3.9600.17412136,19226-Oct-201414:33x64
Workfolderscontrol.dll6.3.9600.17412787,45626-Oct-201413:51x64
Workfoldersshell.dll6.3.9600.17412193,53626-Oct-201414:04x64
Workfolderssvc.dll6.3.9600.174121,668,09626-Oct-201412:51x64
Workfoldersres.dll6.2.9200.16384117,76019-Sep-201306:23x86
For all supported ARM-based versions of Windows 8.1
File nameFile versionFile sizeDateTimePlatform
Workfoldersres.dll6.2.9200.16384117,76022-Oct-201302:55Not applicable
Workfolders.exe6.3.9600.16441134,14422-Oct-201302:28Not applicable
Workfolderscontrol.dll6.3.9600.17412678,91226-Oct-201413:05Not applicable
Workfoldersshell.dll6.3.9600.17238164,86424-Jul-201408:36Not applicable
Workfolderssvc.dll6.3.9600.174121,244,67226-Oct-201412:34Not applicable

Additional file information

Additional file information for Windows 8.1
Additional files for all supported x86-based versions of Windows 8.1
File propertyValue
File nameX86_21d831e98bce039a60704dba2d8c6b89_31bf3856ad364e35_6.3.9600.17412_none_73b291c999218e9e.manifest
File versionNot applicable
File size713
Date (UTC)29-Oct-2014
Time (UTC)20:54
File nameX86_a2067df88e269eaeed5f9bd5afe47a76_31bf3856ad364e35_6.3.9600.17412_none_6e9952ddaeaa5f6a.manifest
File versionNot applicable
File size728
Date (UTC)29-Oct-2014
Time (UTC)20:54
File nameX86_microsoft-windows-e..host-shellnamespace_31bf3856ad364e35_6.3.9600.17412_none_3983dff3809ad581.manifest
File versionNot applicable
File size2,277
Date (UTC)29-Oct-2014
Time (UTC)20:58
File nameX86_microsoft-windows-e..riseclientsync-host_31bf3856ad364e35_6.3.9600.17412_none_62fcd97091f76db3.manifest
File versionNot applicable
File size97,700
Date (UTC)26-Oct-2014
Time (UTC)15:43
Additional files for all supported x64-based versions of Windows 8.1
File propertyValue
File nameAmd64_1d7295eb883e25be6fbfa30d4b263c5f_31bf3856ad364e35_6.3.9600.17412_none_1bdcc14dd48a3702.manifest
File versionNot applicable
File size1,106
Date (UTC)29-Oct-2014
Time (UTC)20:54
File nameAmd64_910f6cb0bf7b6e9447fc5aa68b7d2944_31bf3856ad364e35_6.3.9600.17412_none_c20e28342f90336b.manifest
File versionNot applicable
File size717
Date (UTC)29-Oct-2014
Time (UTC)20:54
File nameAmd64_microsoft-windows-e..host-shellnamespace_31bf3856ad364e35_6.3.9600.17412_none_95a27b7738f846b7.manifest
File versionNot applicable
File size2,281
Date (UTC)29-Oct-2014
Time (UTC)21:01
File nameAmd64_microsoft-windows-e..riseclientsync-host_31bf3856ad364e35_6.3.9600.17412_none_bf1b74f44a54dee9.manifest
File versionNot applicable
File size97,704
Date (UTC)26-Oct-2014
Time (UTC)16:26
File nameWow64_microsoft-windows-e..host-shellnamespace_31bf3856ad364e35_6.3.9600.17412_none_9ff725c96d5908b2.manifest
File versionNot applicable
File size2,281
Date (UTC)29-Oct-2014
Time (UTC)21:01
Additional files for all supported ARM-based versions of Windows 8.1
File propertyValue
File nameArm_ac3990104db1bf3aacdc818bed2afc6b_31bf3856ad364e35_6.3.9600.17412_none_7fefd8f4a1502378.manifest
File versionNot applicable
File size713
Date (UTC)29-Oct-2014
Time (UTC)20:54
File nameArm_bfc1f46b3f4fa326b4e7c185464f434f_31bf3856ad364e35_6.3.9600.17412_none_cfe817094209b847.manifest
File versionNot applicable
File size728
Date (UTC)29-Oct-2014
Time (UTC)20:54
File nameArm_microsoft-windows-e..host-shellnamespace_31bf3856ad364e35_6.3.9600.17412_none_3986524b8097f447.manifest
File versionNot applicable
File size2,277
Date (UTC)29-Oct-2014
Time (UTC)20:55
File nameArm_microsoft-windows-e..riseclientsync-host_31bf3856ad364e35_6.3.9600.17412_none_62ff4bc891f48c79.manifest
File versionNot applicable
File size97,703
Date (UTC)29-Oct-2014
Time (UTC)20:55

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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References

See the terminology that Microsoft uses to describe software updates.

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Keywords: kb, kbqfe, kbfix, kbsurveynew, kbexpertiseadvanced, kbautohotfix, kbhotfixserver

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Article Info
Article ID : 2957699
Revision : 1
Created on : 1/7/2017
Published on : 12/9/2014
Exists online : False
Views : 228