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"0xc000000E" Stop error when a disk is suddenly removed from the PnP service in Windows 8 or Windows Server 2012

View products that this article applies to.

Symptoms

Consider the following scenario:
  • You have a computer that is running Windows RT, Windows 8, or Windows Server 2012.
  • You disconnect a Plug and Play (PnP) disk from the computer. Or, a network issue causes a PnP disk to be removed from the computer suddenly.
In this scenario, you receive a Stop error message that resembles the following:
STOP: 0xC000000E (parameter1, parameter2, parameter3, parameter4)

Notes 
  • The 0xC000000E error indicates a STATUS_NO_SUCH_DEVICE issue.
  • The parameters in this Stop error message vary, depending on the configuration of the computer.
  • Not all "0xC000000E" Stop errors are caused by this issue.
Additionally, when you view the System log in Event Viewer, no event log indicates that the disk has disappeared.

Note After you install this update, an error 157 is logged if a disk is surprise removed in order to aid troubleshooting. Without this update, the disk can be removed with no notification. For more information, go to this MSDN blog entry.

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Cause

This issue occurs because the system starts a PnP defense mechanism to protect the system data.

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Resolution

To resolve this issue, install update 2955163. For more information about how to obtain update 2955163, click the following article number to view the article in the Microsoft Knowledge Base:  
 2955163  Windows RT, Windows 8, and Windows Server 2012 update rollup: May 2014

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:  
824684  Description of the standard terminology that is used to describe Microsoft software updates

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Keywords: kb, kbqfe, kbfix, kbsurveynew, kbexpertiseinter

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Article Info
Article ID : 2957654
Revision : 1
Created on : 1/7/2017
Published on : 6/27/2014
Exists online : False
Views : 323