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Windows 8.1 stuck on first startup after you install a Bluetooth mouse


View products that this article applies to.

Symptoms

Assume that you start a computer that is running Windows 8.1, Windows RT 8.1, or Windows Server 2012 R2 for the first time. When a mouse pairing wizard is shown, you configure a Bluetooth mouse and it is installed successfully. It should then progress to a keyboard wizard or a Microsoft Software License Terms page. However, the wizard or the page is not displayed, and you remain on the "Setting up your device" screen.

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Resolution

To resolve this issue, install update 2955164. For more information about how to obtain update 2955164, click the following article number to view the article in the Microsoft Knowledge Base:
2955164 Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 update rollup: May 2014

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

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Keywords: kb, kbqfe, kbfix, kbsurveynew, kbexpertiseinter

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Article Info
Article ID : 2957359
Revision : 1
Created on : 1/7/2017
Published on : 5/13/2014
Exists online : False
Views : 321