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VMMS.exe process crashes after restart on a Windows 8.1 or Windows Server 2012 R2-based Hyper-V cluster

View products that this article applies to.

Symptoms

Consider the following scenario:

  • You have a Windows Server 2012 R2-based Hyper-V cluster managed by System Center Virtual Machine Manager (SCVMM).
  • You create a virtual machine (VM) in the Hyper-V cluster and enable the dynamic memory (DM).
  • You restart the virtual machine management service (VMMS.exe).
In this scenario, you encounter the following issues:

  • The memory demand is empty in the Hyper-V Manager UI. 
  • The performance counters for the DM do not exist.
  • The DM operations on the VM do not work.

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Cause

This issue occurs because of a missing call in OnServerStartup() function during the restart of VMMS.

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Resolution

Update information

To resolve this issue, install update rollup 2955164. For more information about how to obtain this update rollup package, click the following article number to view the article in the Microsoft Knowledge Base:

2955164  Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 update rollup: May 2014

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

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Keywords: kb, kbqfe, kbfix, kbexpertiseadvanced, kbsurveynew

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Article Info
Article ID : 2957018
Revision : 1
Created on : 1/7/2017
Published on : 5/13/2014
Exists online : False
Views : 271