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"We couldn't connect to the catalog server for this app" error when you use Excel Web App to open a spreadsheet

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Symptoms

When you use Microsoft Excel Web App to open a spreadsheet that contains one or more apps for Office, you receive the following error message:
We couldn't connect to the catalog server for this app.

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Cause

This issue occurs because the URL of the catalog server is wrong.

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Resolution

There are two possible configurations for Microsoft Office Web Apps Server 2013 and Microsoft SharePoint Server 2013.

Office Web Apps Server 2013

To resolve this issue, apply update KB2920737 for Office Web Apps Server 2013. This update is available only for manual download and installation from the Microsoft Download Center.
Download Download update KB2920737 for Office Web Apps Server 2013
Virus-scan claim
Microsoft scanned this file for viruses by using the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to it.


Note This update has a prerequisite. To install this update, see apply software updates to Office Web Apps Server.

SharePoint Server 2013

To resolve this issue, apply update KB2920760 for SharePoint Server 2013. This update is available only for manual download and installation from the Microsoft Download Center.
Download Download update KB2920760 for SharePoint Server 2013
Virus-scan claim
Microsoft scanned this file for viruses by using the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to it.


Note This update has a prerequisite.

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Update information

Restart information

You may have to restart the computer after you install this update.

Prerequisite

Office Web Apps Server 2013

To apply this update, you must have Microsoft SharePoint Server 2013 that has Office Web Apps Server 2013 installed or Microsoft Office Web Apps Server 2013 Service Pack 1 installed.

SharePoint Server 2013

To apply this update, you must have the update March 12, 2013 update for SharePoint Server 2013 (KB2767999) or Microsoft SharePoint Server 2013 Service Pack 1 installed.

Note This update does not apply to Microsoft SharePoint configurations that do not have Office Web Apps Server 2013. A separate update will be required to fix Excel Reader for Microsoft SharePoint Server.

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More information

After you apply the update KB2920737 for Office Web Apps Server 2013 or KB2920760 for SharePoint Server 2013, you are redirected to the correct link (http://store.office.com) instead of the indicated link (http://office.microsoft.com).

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References

See the information about the standard terminology that is used to describe Microsoft software updates. The Office System TechCenter contains the latest administrative updates and strategic deployment resources for all versions of Office.

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Keywords: kb, atdownload, kbfix, kbbug, kbexpertisebeginner, kbsurveynew

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Article Info
Article ID : 2956100
Revision : 2
Created on : 4/9/2020
Published on : 4/9/2020
Exists online : False
Views : 333