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Slow screen update in application sharing or desktop sharing session in Lync 2013


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Symptoms

Assume that two users sign in to Microsoft Lync 2013 in a network that has variable latency or jitter. User A starts a peer-to-peer (P2P) application sharing or desktop sharing session with user B. In this situation, the users may unexpectedly see that the screen updates slowly in the ongoing sharing. For example, the Lync 2013 client of user B may take 10 to 15 seconds to display the updated content.

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Cause

This issue occurs because the encoding process for the application sharing or desktop sharing session works incorrectly.

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Resolution

To resolve this issue, install the following update:
2880474 Description of the Lync 2013 update: April 2014

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Keywords: kbqfe, kbfix, kbsurveynew, kbexpertisebeginner, kb

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Article Info
Article ID : 2954951
Revision : 1
Created on : 1/7/2017
Published on : 4/15/2014
Exists online : False
Views : 452