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Applications or services freeze when you monitor a DNS server in Windows 8.1 or Windows Server 2012 R2


View products that this article applies to.

This article describes an issue when the applications or services freeze in Windows 8.1 or Windows Server 2012 R2. The issue is resolved in update rollup 2955164, or in hotfix 2954185 that is described in this article and has a prerequisite.

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Symptoms

Consider the following scenario:

  • You have a Domain Name System (DNS) server role installed on a Windows 8.1 or Windows Server 2012 R2-based computer.
  • You monitor the DNS server by using System Center 2012 R2 Operations Manager together with the DNS Management Pack.
In this scenario, the memory usage of the WMIPrvSE.exe process keeps increasing, and the system performance decreases. Then the system resources are exhausted, and this causes the applications or services (such as Microsoft Outlook) to freeze.

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Cause

This issue occurs because the WMIPrvSE.exe process uses more and more memory without freeing it.

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Resolution

To resolve this issue, install update rollup 2955164, or install the hotfix that is described in this article. 

Update information

For more information about how to obtain this update rollup package, click the following article number to view the article in the Microsoft Knowledge Base:
2955164  Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 update rollup: May 2014

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.
If the hotfix is available for download, there is a "Hotfix Download Available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website: Note The "Hotfix Download Available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must first install the update 2919355 on Windows 8.1 or Windows Server 2012 R2. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

2919355 Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 Update April, 2014

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.
File information
The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows 8.1 and Windows Server 2012 R2 file information and notes
Important Windows 8.1 hotfixes and Windows Server 2012 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 8.1/Windows Server 2012 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, milestone (RTM,SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:

    VersionProductMilestoneService branch
    6.3.960 0.17xxxWindows 8.1and Windows Server 2012 R2RTMGDR
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows 8.1 and for Windows Server 2012 R2" section. MUM, MANIFEST, and the associated security catalog (.cat) files, are very important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 8.1
File nameFile versionFile sizeDateTimePlatform
Dnsserver.psd1Not applicable5,39318-Jun-201312:19Not applicable
Dnsserverpsprovider.dll6.3.9600.170881,073,66403-Apr-201402:44x86
Dnsserverpsprovider.mofNot applicable245,17625-Jun-201302:22Not applicable
Dnsserverpsprovider_uninstall.mofNot applicable15,23418-Jun-201312:19Not applicable
Ps_dnsservercache_v1.0.0.cdxmlNot applicable6,84218-Jun-201312:19Not applicable
Ps_dnsserverconditionalforwarder_v1.0.0.cdxmlNot applicable13,32118-Jun-201312:19Not applicable
Ps_dnsserverdiagnostics_v1.0.0.cdxmlNot applicable15,97518-Jun-201312:19Not applicable
Ps_dnsserverdirectorypartition_v1.0.0.cdxmlNot applicable12,72718-Jun-201312:19Not applicable
Ps_dnsserverdnssecpublickey_v1.0.0.cdxmlNot applicable6,98518-Jun-201312:19Not applicable
Ps_dnsserverdnsseczonesetting_v1.0.0.cdxmlNot applicable14,13918-Jun-201312:19Not applicable
Ps_dnsserverdssetting_v1.0.0.cdxmlNot applicable4,78618-Jun-201312:19Not applicable
Ps_dnsserveredns_v1.0.0.cdxmlNot applicable3,71518-Jun-201312:19Not applicable
Ps_dnsserverforwarder_v1.0.0.cdxmlNot applicable7,83218-Jun-201312:19Not applicable
Ps_dnsserverglobalnamezone_v1.0.0.cdxmlNot applicable5,41618-Jun-201312:19Not applicable
Ps_dnsserverglobalqueryblocklist_v1.0.0.cdxmlNot applicable3,48218-Jun-201312:19Not applicable
Ps_dnsserverkeystorageprovider_v1.0.0.cdxmlNot applicable1,24618-Jun-201312:19Not applicable
Ps_dnsserverprimaryzone_v1.0.0.cdxmlNot applicable32,01818-Jun-201312:19Not applicable
Ps_dnsserverrecursion_v1.0.0.cdxmlNot applicable4,41318-Jun-201312:19Not applicable
Ps_dnsserverresourcerecordaaaa_v1.0.0.cdxmlNot applicable4,24618-Jun-201312:19Not applicable
Ps_dnsserverresourcerecordaging_v1.0.0.cdxmlNot applicable2,42918-Jun-201312:19Not applicable
Ps_dnsserverresourcerecorda_v1.0.0.cdxmlNot applicable4,33618-Jun-201312:19Not applicable
Ps_dnsserverresourcerecordcname_v1.0.0.cdxmlNot applicable3,90218-Jun-201312:19Not applicable
Ps_dnsserverresourcerecorddnskey_v1.0.0.cdxmlNot applicable5,42018-Jun-201312:19Not applicable
Ps_dnsserverresourcerecordds_v1.0.0.cdxmlNot applicable7,19418-Jun-201312:19Not applicable
Ps_dnsserverresourcerecordmx_v1.0.0.cdxmlNot applicable4,23418-Jun-201312:19Not applicable
Ps_dnsserverresourcerecordptr_v1.0.0.cdxmlNot applicable3,89818-Jun-201312:19Not applicable
Ps_dnsserverresourcerecord_v1.0.0.cdxmlNot applicable98,49218-Jun-201312:19Not applicable
Ps_dnsserverroothint_v1.0.0.cdxmlNot applicable13,36118-Jun-201312:19Not applicable
Ps_dnsserverscavenging_v1.0.0.cdxmlNot applicable5,53518-Jun-201312:19Not applicable
Ps_dnsserversecondaryzone_v1.0.0.cdxmlNot applicable13,31518-Jun-201312:19Not applicable
Ps_dnsserversetting_v1.0.0.cdxmlNot applicable4,57518-Jun-201312:19Not applicable
Ps_dnsserversigningkeyrollover_v1.0.0.cdxmlNot applicable10,40118-Jun-201312:19Not applicable
Ps_dnsserversigningkey_v1.0.0.cdxmlNot applicable14,62818-Jun-201312:19Not applicable
Ps_dnsserverstatistics_v1.0.0.cdxmlNot applicable5,58018-Jun-201312:19Not applicable
Ps_dnsserverstubzone_v1.0.0.cdxmlNot applicable17,81918-Jun-201312:19Not applicable
Ps_dnsservertrustanchor_v1.0.0.cdxmlNot applicable18,21318-Jun-201312:19Not applicable
Ps_dnsservertrustpoint_v1.0.0.cdxmlNot applicable2,72218-Jun-201312:19Not applicable
Ps_dnsserverzoneaging_v1.0.0.cdxmlNot applicable4,74118-Jun-201312:19Not applicable
Ps_dnsserverzonedelegation_v1.0.0.cdxmlNot applicable16,37718-Jun-201312:19Not applicable
Ps_dnsserverzonekeymasterrole_v1.0.0.cdxmlNot applicable2,61918-Jun-201312:19Not applicable
Ps_dnsserverzonesign_v1.0.0.cdxmlNot applicable3,07618-Jun-201312:19Not applicable
Ps_dnsserverzonetransfer_v1.0.0.cdxmlNot applicable2,46918-Jun-201312:19Not applicable
Ps_dnsserverzoneunsign_v1.0.0.cdxmlNot applicable2,35918-Jun-201312:19Not applicable
Ps_dnsserverzone_v1.0.0.cdxmlNot applicable11,63118-Jun-201312:19Not applicable
Ps_dnsserver_v1.0.0.cdxmlNot applicable7,48818-Jun-201312:19Not applicable
For all supported x64-based versions of Windows 8.1 and of Windows Server 2012 R2
File nameFile versionFile sizeDateTimePlatform
Dnsserver.psd1Not applicable5,39318-Jun-201314:44Not applicable
Dnsserverpsprovider.dll6.3.9600.170881,536,00003-Apr-201402:52x64
Dnsserverpsprovider.format.ps1xmlNot applicable174,23518-Jun-201314:44Not applicable
Dnsserverpsprovider.mofNot applicable245,17625-Jun-201302:22Not applicable
Dnsserverpsprovider.types.ps1xmlNot applicable27,78818-Jun-201314:44Not applicable
Dnsserverpsprovider_uninstall.mofNot applicable15,23418-Jun-201314:43Not applicable
Ps_dnsservercache_v1.0.0.cdxmlNot applicable6,84218-Jun-201314:44Not applicable
Ps_dnsserverconditionalforwarder_v1.0.0.cdxmlNot applicable13,32118-Jun-201314:44Not applicable
Ps_dnsserverdiagnostics_v1.0.0.cdxmlNot applicable15,97518-Jun-201314:44Not applicable
Ps_dnsserverdirectorypartition_v1.0.0.cdxmlNot applicable12,72718-Jun-201314:44Not applicable
Ps_dnsserverdnssecpublickey_v1.0.0.cdxmlNot applicable6,98518-Jun-201314:44Not applicable
Ps_dnsserverdnsseczonesetting_v1.0.0.cdxmlNot applicable14,13918-Jun-201314:44Not applicable
Ps_dnsserverdssetting_v1.0.0.cdxmlNot applicable4,78618-Jun-201314:44Not applicable
Ps_dnsserveredns_v1.0.0.cdxmlNot applicable3,71518-Jun-201314:44Not applicable
Ps_dnsserverforwarder_v1.0.0.cdxmlNot applicable7,83218-Jun-201314:44Not applicable
Ps_dnsserverglobalnamezone_v1.0.0.cdxmlNot applicable5,41618-Jun-201314:44Not applicable
Ps_dnsserverglobalqueryblocklist_v1.0.0.cdxmlNot applicable3,48218-Jun-201314:44Not applicable
Ps_dnsserverkeystorageprovider_v1.0.0.cdxmlNot applicable1,24618-Jun-201314:44Not applicable
Ps_dnsserverprimaryzone_v1.0.0.cdxmlNot applicable32,01818-Jun-201314:44Not applicable
Ps_dnsserverrecursion_v1.0.0.cdxmlNot applicable4,41318-Jun-201314:44Not applicable
Ps_dnsserverresourcerecordaaaa_v1.0.0.cdxmlNot applicable4,24618-Jun-201314:44Not applicable
Ps_dnsserverresourcerecordaging_v1.0.0.cdxmlNot applicable2,42918-Jun-201314:44Not applicable
Ps_dnsserverresourcerecorda_v1.0.0.cdxmlNot applicable4,33618-Jun-201314:44Not applicable
Ps_dnsserverresourcerecordcname_v1.0.0.cdxmlNot applicable3,90218-Jun-201314:44Not applicable
Ps_dnsserverresourcerecorddnskey_v1.0.0.cdxmlNot applicable5,42018-Jun-201314:44Not applicable
Ps_dnsserverresourcerecordds_v1.0.0.cdxmlNot applicable7,19418-Jun-201314:44Not applicable
Ps_dnsserverresourcerecordmx_v1.0.0.cdxmlNot applicable4,23418-Jun-201314:44Not applicable
Ps_dnsserverresourcerecordptr_v1.0.0.cdxmlNot applicable3,89818-Jun-201314:44Not applicable
Ps_dnsserverresourcerecord_v1.0.0.cdxmlNot applicable98,49218-Jun-201314:44Not applicable
Ps_dnsserverroothint_v1.0.0.cdxmlNot applicable13,36118-Jun-201314:44Not applicable
Ps_dnsserverscavenging_v1.0.0.cdxmlNot applicable5,53518-Jun-201314:44Not applicable
Ps_dnsserversecondaryzone_v1.0.0.cdxmlNot applicable13,31518-Jun-201314:44Not applicable
Ps_dnsserversetting_v1.0.0.cdxmlNot applicable4,57518-Jun-201314:44Not applicable
Ps_dnsserversigningkeyrollover_v1.0.0.cdxmlNot applicable10,40118-Jun-201314:44Not applicable
Ps_dnsserversigningkey_v1.0.0.cdxmlNot applicable14,62818-Jun-201314:44Not applicable
Ps_dnsserverstatistics_v1.0.0.cdxmlNot applicable5,58018-Jun-201314:44Not applicable
Ps_dnsserverstubzone_v1.0.0.cdxmlNot applicable17,81918-Jun-201314:44Not applicable
Ps_dnsservertrustanchor_v1.0.0.cdxmlNot applicable18,21318-Jun-201314:44Not applicable
Ps_dnsservertrustpoint_v1.0.0.cdxmlNot applicable2,72218-Jun-201314:44Not applicable
Ps_dnsserverzoneaging_v1.0.0.cdxmlNot applicable4,74118-Jun-201314:44Not applicable
Ps_dnsserverzonedelegation_v1.0.0.cdxmlNot applicable16,37718-Jun-201314:44Not applicable
Ps_dnsserverzonekeymasterrole_v1.0.0.cdxmlNot applicable2,61918-Jun-201314:44Not applicable
Ps_dnsserverzonesign_v1.0.0.cdxmlNot applicable3,07618-Jun-201314:44Not applicable
Ps_dnsserverzonetransfer_v1.0.0.cdxmlNot applicable2,46918-Jun-201314:44Not applicable
Ps_dnsserverzoneunsign_v1.0.0.cdxmlNot applicable2,35918-Jun-201314:44Not applicable
Ps_dnsserverzone_v1.0.0.cdxmlNot applicable11,63118-Jun-201314:44Not applicable
Ps_dnsserver_v1.0.0.cdxmlNot applicable7,48818-Jun-201314:44Not applicable
Dnsserver.psd1Not applicable5,39318-Jun-201312:19Not applicable
Dnsserverpsprovider.format.ps1xmlNot applicable174,23518-Jun-201312:19Not applicable
Dnsserverpsprovider.types.ps1xmlNot applicable27,78818-Jun-201312:19Not applicable
Ps_dnsservercache_v1.0.0.cdxmlNot applicable6,84218-Jun-201312:19Not applicable
Ps_dnsserverconditionalforwarder_v1.0.0.cdxmlNot applicable13,32118-Jun-201312:19Not applicable
Ps_dnsserverdiagnostics_v1.0.0.cdxmlNot applicable15,97518-Jun-201312:19Not applicable
Ps_dnsserverdirectorypartition_v1.0.0.cdxmlNot applicable12,72718-Jun-201312:19Not applicable
Ps_dnsserverdnssecpublickey_v1.0.0.cdxmlNot applicable6,98518-Jun-201312:19Not applicable
Ps_dnsserverdnsseczonesetting_v1.0.0.cdxmlNot applicable14,13918-Jun-201312:19Not applicable
Ps_dnsserverdssetting_v1.0.0.cdxmlNot applicable4,78618-Jun-201312:19Not applicable
Ps_dnsserveredns_v1.0.0.cdxmlNot applicable3,71518-Jun-201312:19Not applicable
Ps_dnsserverforwarder_v1.0.0.cdxmlNot applicable7,83218-Jun-201312:19Not applicable
Ps_dnsserverglobalnamezone_v1.0.0.cdxmlNot applicable5,41618-Jun-201312:19Not applicable
Ps_dnsserverglobalqueryblocklist_v1.0.0.cdxmlNot applicable3,48218-Jun-201312:19Not applicable
Ps_dnsserverkeystorageprovider_v1.0.0.cdxmlNot applicable1,24618-Jun-201312:19Not applicable
Ps_dnsserverprimaryzone_v1.0.0.cdxmlNot applicable32,01818-Jun-201312:19Not applicable
Ps_dnsserverrecursion_v1.0.0.cdxmlNot applicable4,41318-Jun-201312:19Not applicable
Ps_dnsserverresourcerecordaaaa_v1.0.0.cdxmlNot applicable4,24618-Jun-201312:19Not applicable
Ps_dnsserverresourcerecordaging_v1.0.0.cdxmlNot applicable2,42918-Jun-201312:19Not applicable
Ps_dnsserverresourcerecorda_v1.0.0.cdxmlNot applicable4,33618-Jun-201312:19Not applicable
Ps_dnsserverresourcerecordcname_v1.0.0.cdxmlNot applicable3,90218-Jun-201312:19Not applicable
Ps_dnsserverresourcerecorddnskey_v1.0.0.cdxmlNot applicable5,42018-Jun-201312:19Not applicable
Ps_dnsserverresourcerecordds_v1.0.0.cdxmlNot applicable7,19418-Jun-201312:19Not applicable
Ps_dnsserverresourcerecordmx_v1.0.0.cdxmlNot applicable4,23418-Jun-201312:19Not applicable
Ps_dnsserverresourcerecordptr_v1.0.0.cdxmlNot applicable3,89818-Jun-201312:19Not applicable
Ps_dnsserverresourcerecord_v1.0.0.cdxmlNot applicable98,49218-Jun-201312:19Not applicable
Ps_dnsserverroothint_v1.0.0.cdxmlNot applicable13,36118-Jun-201312:19Not applicable
Ps_dnsserverscavenging_v1.0.0.cdxmlNot applicable5,53518-Jun-201312:19Not applicable
Ps_dnsserversecondaryzone_v1.0.0.cdxmlNot applicable13,31518-Jun-201312:19Not applicable
Ps_dnsserversetting_v1.0.0.cdxmlNot applicable4,57518-Jun-201312:19Not applicable
Ps_dnsserversigningkeyrollover_v1.0.0.cdxmlNot applicable10,40118-Jun-201312:19Not applicable
Ps_dnsserversigningkey_v1.0.0.cdxmlNot applicable14,62818-Jun-201312:19Not applicable
Ps_dnsserverstatistics_v1.0.0.cdxmlNot applicable5,58018-Jun-201312:19Not applicable
Ps_dnsserverstubzone_v1.0.0.cdxmlNot applicable17,81918-Jun-201312:19Not applicable
Ps_dnsservertrustanchor_v1.0.0.cdxmlNot applicable18,21318-Jun-201312:19Not applicable
Ps_dnsservertrustpoint_v1.0.0.cdxmlNot applicable2,72218-Jun-201312:19Not applicable
Ps_dnsserverzoneaging_v1.0.0.cdxmlNot applicable4,74118-Jun-201312:19Not applicable
Ps_dnsserverzonedelegation_v1.0.0.cdxmlNot applicable16,37718-Jun-201312:19Not applicable
Ps_dnsserverzonekeymasterrole_v1.0.0.cdxmlNot applicable2,61918-Jun-201312:19Not applicable
Ps_dnsserverzonesign_v1.0.0.cdxmlNot applicable3,07618-Jun-201312:19Not applicable
Ps_dnsserverzonetransfer_v1.0.0.cdxmlNot applicable2,46918-Jun-201312:19Not applicable
Ps_dnsserverzoneunsign_v1.0.0.cdxmlNot applicable2,35918-Jun-201312:19Not applicable
Ps_dnsserverzone_v1.0.0.cdxmlNot applicable11,63118-Jun-201312:19Not applicable
Ps_dnsserver_v1.0.0.cdxmlNot applicable7,48818-Jun-201312:19Not applicable

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates.
Additional file information

Additional file information for Windows 8.1and for Windows Server 2012 R2

Additional files for all supported x86-based versions of Windows 8.1
File propertyValue
File nameUpdate.mum
File versionNot applicable
File size1,592
Date (UTC)03-Apr-2014
Time (UTC)15:51
PlatformNot applicable
File nameX86_a75725a34794887887f590d2fc34db8d_31bf3856ad364e35_6.3.9600.17088_none_b7b15bc10288d86c.manifest
File versionNot applicable
File size712
Date (UTC)03-Apr-2014
Time (UTC)15:51
PlatformNot applicable
File nameX86_microsoft-windows-d..erver-wmiv2provider_31bf3856ad364e35_6.3.9600.17088_none_c7f7858c784db5ce.manifest
File versionNot applicable
File size44,686
Date (UTC)03-Apr-2014
Time (UTC)04:26
PlatformNot applicable
Additional files for all supported x64-based versions of Windows 8.1 and of Windows Server 2012 R2
File propertyValue
File nameAmd64_11163bd6d7772f74d9e4639ff3bd63ca_31bf3856ad364e35_6.3.9600.17088_none_44f5d04bd03f6e33.manifest
File versionNot applicable
File size1,074
Date (UTC)03-Apr-2014
Time (UTC)15:53
PlatformNot applicable
File nameAmd64_microsoft-windows-d..erver-wmiv2provider_31bf3856ad364e35_6.3.9600.17088_none_2416211030ab2704.manifest
File versionNot applicable
File size44,692
Date (UTC)03-Apr-2014
Time (UTC)08:25
PlatformNot applicable
File nameUpdate.mum
File versionNot applicable
File size2,026
Date (UTC)03-Apr-2014
Time (UTC)15:53
PlatformNot applicable
File nameWow64_microsoft-windows-d..erver-wmiv2provider_31bf3856ad364e35_6.3.9600.17088_none_2e6acb62650be8ff.manifest
File versionNot applicable
File size41,371
Date (UTC)03-Apr-2014
Time (UTC)04:23
PlatformNot applicable

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Keywords: kb, kbautohotfix, kbqfe, kbhotfixserver, kbfix, kbsurveynew, kbexpertiseadvanced

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Article Info
Article ID : 2954185
Revision : 1
Created on : 1/7/2017
Published on : 5/14/2014
Exists online : False
Views : 214