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Response Group agent clients still ring after call is answered in a Lync Server 2013 environment

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Symptoms

Consider the following scenario:
  • You deploy the Response Group Service (RGS) in a Microsoft Lync Server 2013 environment.
  • You assign several agents to a Response Group.
  • A user makes a call to the Response Group. Then, all Lync clients of the agents ring. 
  • One of the agents answers the call.
In this scenario, the clients of one or more other agents still ring and receive the toast notifications.

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Resolution

To resolve this issue, install the following update:
2938505 Update for Lync Server 2013: April 7, 2014

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Keywords: kbqfe, kbfix, kbsurveynew, kbexpertisebeginner, kb

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Article Info
Article ID : 2954074
Revision : 1
Created on : 1/7/2017
Published on : 4/7/2014
Exists online : False
Views : 139